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Positive Effects of Negative Publicity: When Negative Reviews Increase Sales

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Cited by:

  1. Wenying Li & Eric Andrew Finkelstein & Chen Zhen, 2022. "Intended and unintended consequences of salient nutrition labels," American Journal of Agricultural Economics, John Wiley & Sons, vol. 104(2), pages 853-872, March.
  2. Qingfeng Zeng & Qian Guo & Wei Zhuang & Yu Zhang & Weiguo Fan, 2023. "Do Real-Time Reviews Matter? Examining how Bullet Screen Influences Consumers’ Purchase Intention in Live Streaming Commerce," Information Systems Frontiers, Springer, vol. 25(5), pages 2051-2067, October.
  3. Dobrescu, Loretti I. & Luca, Michael & Motta, Alberto, 2013. "What makes a critic tick? Connected authors and the determinants of book reviews," Journal of Economic Behavior & Organization, Elsevier, vol. 96(C), pages 85-103.
  4. Schmidt, Christoph G. & Wuttke, David A. & Heese, H. Sebastian & Wagner, Stephan M., 2023. "Antecedents of public reactions to supply chain glitches," International Journal of Production Economics, Elsevier, vol. 259(C).
  5. Ilhan, Behice Ece & Kübler, Raoul V. & Pauwels, Koen H., 2018. "Battle of the Brand Fans: Impact of Brand Attack and Defense on Social Media," Journal of Interactive Marketing, Elsevier, vol. 43(C), pages 33-51.
  6. Daniele Dalli & Annamaria Tuan & David D?Acunto, 2018. "How online reviewers and actual customers evaluate their shopping experiences. Evidence from an international retail chain," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2018(3), pages 163-180.
  7. Cai, Xiaowei & Cebollada, Javier & Cortiñas, Mónica, 2023. "Impact of seller- and buyer-created content on product sales in the electronic commerce platform: The role of informativeness, readability, multimedia richness, and extreme valence," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
  8. Chen Zhou & Shrihari Sridhar & Rafael Becerril-Arreola & Tony Haitao Cui & Yan Dong, 2019. "Promotions as competitive reactions to recalls and their consequences," Journal of the Academy of Marketing Science, Springer, vol. 47(4), pages 702-722, July.
  9. Peters, Kay & Chen, Yubo & Kaplan, Andreas M. & Ognibeni, Björn & Pauwels, Koen, 2013. "Social Media Metrics — A Framework and Guidelines for Managing Social Media," Journal of Interactive Marketing, Elsevier, vol. 27(4), pages 281-298.
  10. Antoaneta P. Petkova & Violina P. Rindova & Anil K. Gupta, 2013. "No News Is Bad News: Sensegiving Activities, Media Attention, and Venture Capital Funding of New Technology Organizations," Organization Science, INFORMS, vol. 24(3), pages 865-888, June.
  11. Pyo, Tae-Hyung & Tamrakar, Chanchal & Lee, Jae Young & Choi, Yun Seob, 2023. "Is social capital always “Capital”?: Measuring and leveraging social capital in online user communities for in-group diffusion," Journal of Business Research, Elsevier, vol. 158(C).
  12. Jerker Denrell & Balázs Kovács, 2020. "The Ecology of Management Concepts," Strategy Science, INFORMS, vol. 5(4), pages 293-310, December.
  13. Beth L. Fossen & Alexander Bleier, 2021. "Online program engagement and audience size during television ads," Journal of the Academy of Marketing Science, Springer, vol. 49(4), pages 743-761, July.
  14. Jūra Liaukonytė & Anna Tuchman & Xinrong Zhu, 2023. "Frontiers: Spilling the Beans on Political Consumerism: Do Social Media Boycotts and Buycotts Translate to Real Sales Impact?," Marketing Science, INFORMS, vol. 42(1), pages 11-25, January.
  15. Guiyang Xiong & Sundar Bharadwaj, 2014. "Prerelease Buzz Evolution Patterns and New Product Performance," Marketing Science, INFORMS, vol. 33(3), pages 401-421, May.
  16. Niam Yaraghi & Darrell M West & Ram D Gopal & Ram Ramesh, 2020. "(How) did attack advertisements increase Affordable Care Act enrollments?," PLOS ONE, Public Library of Science, vol. 15(2), pages 1-20, February.
  17. Paulo B. Goes & Mingfeng Lin & Ching-man Au Yeung, 2014. "“Popularity Effect” in User-Generated Content: Evidence from Online Product Reviews," Information Systems Research, INFORMS, vol. 25(2), pages 222-238, June.
  18. Vermeer, Susan A.M. & Araujo, Theo & Bernritter, Stefan F. & van Noort, Guda, 2019. "Seeing the wood for the trees: How machine learning can help firms in identifying relevant electronic word-of-mouth in social media," International Journal of Research in Marketing, Elsevier, vol. 36(3), pages 492-508.
  19. Jean Samuel Beuscart & Kevin Mellet & Marie Trespeuch, 2016. "Reactivity without Legitimacy? Online Consumer Reviews in the Restaurant Industry," Post-Print hal-03389275, HAL.
  20. Yipu Deng & Jinyang Zheng & Warut Khern-am-nuai & Karthik Kannan, 2022. "More than the Quantity: The Value of Editorial Reviews for a User-Generated Content Platform," Management Science, INFORMS, vol. 68(9), pages 6865-6888, September.
  21. Pawan V. Bhansing & Mark A. A. M. Leenders & Nachoem M. Wijnberg, 2016. "Selection system orientations as an explanation for the differences between dual leaders of the same organization in their perception of organizational performance," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 20(4), pages 907-933, December.
  22. Maximilian Maurice Gail & Phil-Adrian Klotz, 2021. "The Impact of the Agency Model on E-book Prices: Evidence from the UK," MAGKS Papers on Economics 202111, Philipps-Universität Marburg, Faculty of Business Administration and Economics, Department of Economics (Volkswirtschaftliche Abteilung).
  23. Felbermayr, Armin & Nanopoulos, Alexandros, 2016. "The Role of Emotions for the Perceived Usefulness in Online Customer Reviews," Journal of Interactive Marketing, Elsevier, vol. 36(C), pages 60-76.
  24. Ralf Dewenter & Ulrich Heimeshoff, 2015. "Do expert reviews really drive demand? Evidence from a German car magazine," Applied Economics Letters, Taylor & Francis Journals, vol. 22(14), pages 1150-1153, September.
  25. Hui Zhang & Huguang Rao & Junzheng Feng, 2018. "Product innovation based on online review data mining: a case study of Huawei phones," Electronic Commerce Research, Springer, vol. 18(1), pages 3-22, March.
  26. Craig L. Garthwaite, 2014. "Demand Spillovers, Combative Advertising, and Celebrity Endorsements," American Economic Journal: Applied Economics, American Economic Association, vol. 6(2), pages 76-104, April.
  27. Vasu Unnava & Ashwin Aravindakshan, 2021. "How does consumer engagement evolve when brands post across multiple social media?," Journal of the Academy of Marketing Science, Springer, vol. 49(5), pages 864-881, September.
  28. Arghya Ray & Lan Ma, 2021. "Operational Changes and Performance Outcomes: Analysis on Hotels of Five Asia–Pacific Countries," International Journal of Global Business and Competitiveness, Springer, vol. 16(1), pages 77-88, December.
  29. Brooks, Chris & Godfrey, Chris & Hillenbrand, Carola & Money, Kevin, 2016. "Do investors care about corporate taxes?," Journal of Corporate Finance, Elsevier, vol. 38(C), pages 218-248.
  30. Zheng, Lili, 2021. "The classification of online consumer reviews: A systematic literature review and integrative framework," Journal of Business Research, Elsevier, vol. 135(C), pages 226-251.
  31. Arpan Kumar Kar & Amit Kumar Kushwaha, 2023. "Facilitators and Barriers of Artificial Intelligence Adoption in Business – Insights from Opinions Using Big Data Analytics," Information Systems Frontiers, Springer, vol. 25(4), pages 1351-1374, August.
  32. Marios Kokkodis & Theodoros Lappas & Gerald C. Kane, 2022. "Optional purchase verification in e‐commerce platforms: More representative product ratings and higher quality reviews," Production and Operations Management, Production and Operations Management Society, vol. 31(7), pages 2943-2961, July.
  33. Michela Ponzo & Vincenzo Scoppa, 2015. "Experts’ awards and economic success: evidence from an Italian literary prize," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 39(4), pages 341-367, November.
  34. Amanda J. Sharkey & Balázs Kovács, 2018. "The Many Gifts of Status: How Attending to Audience Reactions Drives the Use of Status," Management Science, INFORMS, vol. 64(11), pages 5422-5443, November.
  35. Keuschnigg, Marc, 2015. "Product Success in Cultural Markets: The Mediating Role of Familiarity, Peers, and Experts," MPRA Paper 63444, University Library of Munich, Germany.
  36. Mansur Khamitov & Yany Grégoire & Anshu Suri, 2020. "A systematic review of brand transgression, service failure recovery and product-harm crisis: integration and guiding insights," Journal of the Academy of Marketing Science, Springer, vol. 48(3), pages 519-542, May.
  37. Dmitry Shapiro & Seung Huh, 2021. "Incentives of low‐quality sellers to disclose negative information," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 30(1), pages 81-99, February.
  38. Kamal Bookwala & Caleb Gallemore & Joaquín Gómez‐Miñambres, 2022. "The influence of food recommendations: Evidence from a randomized field experiment," Economic Inquiry, Western Economic Association International, vol. 60(4), pages 1898-1910, October.
  39. Spotts, Harlan E. & Weinberger, Marc G. & Assaf, A. George & Weinberger, Michelle F., 2022. "The role of paid media, earned media, and sales promotions in driving marcom sales performance in consumer services," Journal of Business Research, Elsevier, vol. 152(C), pages 387-397.
  40. Thoenes, Stefan & Gores, Timo, 2012. "Attention, Media and Fuel Efficiency," EWI Working Papers 2012-11, Energiewirtschaftliches Institut an der Universitaet zu Koeln (EWI).
  41. Wang, Yihan & Zhong, Ke & Liu, Qihua, 2022. "Let criticism take precedence: Effect of side order on consumer attitudes toward a two-sided online review," Journal of Business Research, Elsevier, vol. 140(C), pages 403-419.
  42. Yeu-Shiang Huang & Tzu-Yi Wu & Chih-Chiang Fang & Tzu-Liang (Bill) Tseng, 2021. "Decisions on Probabilistic Selling for Consumers with Different Risk Attitudes," Decision Analysis, INFORMS, vol. 18(2), pages 121-138, June.
  43. De Silva, Muthu & Rossi, Federica & Yip, Nick K.T. & Rosli, Ainurul, 2021. "Does affective evaluation matter for the success of university-industry collaborations? A sentiment analysis of university-industry collaborative project reports," Technological Forecasting and Social Change, Elsevier, vol. 163(C).
  44. Stefano Ghirlanda & Alberto Acerbi & Harold Herzog, 2014. "Dog Movie Stars and Dog Breed Popularity: A Case Study in Media Influence on Choice," PLOS ONE, Public Library of Science, vol. 9(9), pages 1-5, September.
  45. Saridakis, Charalampos & Katsikeas, Constantine S. & Angelidou, Sofia & Oikonomidou, Maria & Pratikakis, Polyvios, 2023. "Mining Twitter lists to extract brand-related associative information for celebrity endorsement," European Journal of Operational Research, Elsevier, vol. 311(1), pages 316-332.
  46. Kim, Taeyong & Hwang, Seungsoo & Kim, Minkyung, 2022. "Text analysis of online customer reviews for products in the FCB quadrants: Procedure, outcomes, and implications," Journal of Business Research, Elsevier, vol. 150(C), pages 676-689.
  47. Constantin Mang, 2016. "Market Consequences of ICT Innovations," ifo Beiträge zur Wirtschaftsforschung, ifo Institute - Leibniz Institute for Economic Research at the University of Munich, number 70.
  48. Arjen van Lin & Els Gijsbrechts, 2019. "“Hello Jumbo!” The Spatio-Temporal Rollout and Traffic to a New Grocery Chain After Acquisition," Management Science, INFORMS, vol. 67(5), pages 2388-2411, May.
  49. Vivek Astvansh & Yen‐Yao Wang & Wei Shi, 2022. "The effects of the news media on a firm's voluntary product recalls," Production and Operations Management, Production and Operations Management Society, vol. 31(11), pages 4223-4244, November.
  50. Jorge Mejia & Shawn Mankad & Anandasivam Gopal, 2019. "A for Effort? Using the Crowd to Identify Moral Hazard in New York City Restaurant Hygiene Inspections," Information Systems Research, INFORMS, vol. 30(4), pages 1363-1386, December.
  51. Gensler, Sonja & Völckner, Franziska & Liu-Thompkins, Yuping & Wiertz, Caroline, 2013. "Managing Brands in the Social Media Environment," Journal of Interactive Marketing, Elsevier, vol. 27(4), pages 242-256.
  52. Stefano Dellavigna & Johannes Hermle, 2017. "Does Conflict of Interest Lead to Biased Coverage? Evidence from Movie Reviews," The Review of Economic Studies, Review of Economic Studies Ltd, vol. 84(4), pages 1510-1550.
  53. Jang, Seongsoo & Chung, Jaihak & Rao, Vithala R., 2021. "The importance of functional and emotional content in online consumer reviews for product sales: Evidence from the mobile gaming market," Journal of Business Research, Elsevier, vol. 130(C), pages 583-593.
  54. Haichao Zheng & Zihao Qi & Xin Luo & Liting Li & Bo Xu, 2020. "The value of backers’ word-of-mouth in crowdfunding projects filtering: an empirical investigation," Electronic Commerce Research, Springer, vol. 20(4), pages 757-782, December.
  55. Fink, Matthias & Koller, Monika & Gartner, Johannes & Floh, Arne & Harms, Rainer, 2020. "Effective entrepreneurial marketing on Facebook – A longitudinal study," Journal of Business Research, Elsevier, vol. 113(C), pages 149-157.
  56. Sherry Bartz & Alexander Molchanov & Philip Stork, 2013. "When a celebrity endorser is disgraced: A twenty-five-year event study," Marketing Letters, Springer, vol. 24(2), pages 131-141, June.
  57. Daniel L. Nielson & Susan D. Hyde & Judith Kelley, 2019. "The elusive sources of legitimacy beliefs: Civil society views of international election observers," The Review of International Organizations, Springer, vol. 14(4), pages 685-715, December.
  58. Craig L. Garthwaite, 2012. "You Get a Book! Demand Spillovers, Combative Advertising, and Celebrity Endorsements," NBER Working Papers 17915, National Bureau of Economic Research, Inc.
  59. Li, Chunyu & Cui, Geng & Peng, Ling, 2017. "The signaling effect of management response in engaging customers: A study of the hotel industry," Tourism Management, Elsevier, vol. 62(C), pages 42-53.
  60. Neureiter, Michael & Bhattacharya, C.B., 2021. "Why do boycotts sometimes increase sales? Consumer activism in the age of political polarization," Business Horizons, Elsevier, vol. 64(5), pages 611-620.
  61. Ishita Chakraborty & Minkyung Kim & K. Sudhir, 2019. "Attribute Sentiment Scoring With Online Text Reviews : Accounting for Language Structure and Attribute Self-Selection," Cowles Foundation Discussion Papers 2176R, Cowles Foundation for Research in Economics, Yale University, revised Sep 2020.
  62. McMullen, Jeffery S. & Ding, Amy Wenxuan & Li, Shibo, 2021. "From cultural entrepreneurship to economic entrepreneurship in cultural industries: The role of digital serialization," Journal of Business Venturing, Elsevier, vol. 36(6).
  63. Stephen Kuselias, 2020. "Follow the Crowd: How Social Information and Social Identity Influence Investing Decisions," Abacus, Accounting Foundation, University of Sydney, vol. 56(3), pages 407-435, September.
  64. Park, Sangwon & Nicolau, Juan L., 2015. "Asymmetric effects of online consumer reviews," Annals of Tourism Research, Elsevier, vol. 50(C), pages 67-83.
  65. Georg Goetz & Daniel Herold & Phil-Adrian Klotz & Jan Thomas Schaefer, 2020. "The Substitutability between Brick-and-Mortar Stores and e-Commerce - The Case of Books," MAGKS Papers on Economics 202011, Philipps-Universität Marburg, Faculty of Business Administration and Economics, Department of Economics (Volkswirtschaftliche Abteilung).
  66. Dina Mayzlin & Yaniv Dover & Judith Chevalier, 2014. "Promotional Reviews: An Empirical Investigation of Online Review Manipulation," American Economic Review, American Economic Association, vol. 104(8), pages 2421-2455, August.
  67. Plotkina, Daria & Munzel, Andreas, 2016. "Delight the experts, but never dissatisfy your customers! A multi-category study on the effects of online review source on intention to buy a new product," Journal of Retailing and Consumer Services, Elsevier, vol. 29(C), pages 1-11.
  68. Trilce Navarrete & Karol J. Borowiecki, 2015. "Change in access after digitization: Ethnographic collections in Wikipedia," ACEI Working Paper Series AWP-10-2015, Association for Cultural Economics International, revised Oct 2015.
  69. Tamaddoni, Ali & Seenivasan, Satheesh & Pallant, Jason I. & Skiera, Bernd, 2023. "Investigating the effect of status changes in review platforms," International Journal of Research in Marketing, Elsevier, vol. 40(1), pages 189-209.
  70. Qian Li & Yuanyuan Tang & Wei Xu & Mingming Wang, 2023. "Variance does matter in affecting the box office: a multi-aspect investigation," Electronic Commerce Research, Springer, vol. 23(2), pages 659-679, June.
  71. Yi, Jisu & Oh, Yun Kyung, 2022. "The informational value of multi-attribute online consumer reviews: A text mining approach," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
  72. Ray, Arghya & Bala, Pradip Kumar & Rana, Nripendra P., 2021. "Exploring the drivers of customers’ brand attitudes of online travel agency services: A text-mining based approach," Journal of Business Research, Elsevier, vol. 128(C), pages 391-404.
  73. Li Jie & Xue Wenyi & Yang Fang & Li Yakun, 2017. "An Integrated Research Framework for Effect of EWOM," Journal of Systems Science and Information, De Gruyter, vol. 5(4), pages 343-355, August.
  74. Mingzhou Yu & Fang Liu & Julie Anne Lee, 2019. "Consumers’ responses to negative publicity: the influence of culture on information search and negative word-of-mouth," Journal of Brand Management, Palgrave Macmillan, vol. 26(2), pages 141-156, March.
  75. Tingting Nian & Yuheng Hu & Cheng Chen, 2021. "Examining the Impact of Television-Program-Induced Emotions on Online Word-of-Mouth Toward Television Advertising," Information Systems Research, INFORMS, vol. 32(2), pages 605-632, June.
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  77. Imke Reimers & Joel Waldfogel, 2021. "Digitization and Pre-purchase Information: The Causal and Welfare Impacts of Reviews and Crowd Ratings," American Economic Review, American Economic Association, vol. 111(6), pages 1944-1971, June.
  78. Yan Liu & Venkatesh Shankar, 2015. "The Dynamic Impact of Product-Harm Crises on Brand Preference and Advertising Effectiveness: An Empirical Analysis of the Automobile Industry," Management Science, INFORMS, vol. 61(10), pages 2514-2535, October.
  79. Zhang, Tao & Li, Gang & Cheng, T.C.E. & Lai, Kin Keung, 2017. "Welfare economics of review information: Implications for the online selling platform owner," International Journal of Production Economics, Elsevier, vol. 184(C), pages 69-79.
  80. Ishita Chakraborty & Minkyung Kim & K. Sudhir, 2019. "Attribute Sentiment Scoring With Online Text Reviews : Accounting for Language Structure and Attribute Self-Selection," Cowles Foundation Discussion Papers 2176R2, Cowles Foundation for Research in Economics, Yale University, revised Jun 2021.
  81. Jean-Samuel Beuscart & Kevin Mellet & Marie Trespeuch, 2016. "Reactivity without legitimacy? Online consumer reviews in the restaurant industry," Journal of Cultural Economy, Taylor & Francis Journals, vol. 9(5), pages 458-475, September.
  82. Carsten D. Schultz, 2016. "Insights from consumer interactions on a social networking site: Findings from six apparel retail brands," Electronic Markets, Springer;IIM University of St. Gallen, vol. 26(3), pages 203-217, August.
  83. Martin, Simon & Shelegia, Sandro, 2021. "Underpromise and overdeliver? - Online product reviews and firm pricing," International Journal of Industrial Organization, Elsevier, vol. 79(C).
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  85. Relling, Marleen & Schnittka, Oliver & Sattler, Henrik & Johnen, Marius, 2016. "Each can help or hurt: Negative and positive word of mouth in social network brand communities," International Journal of Research in Marketing, Elsevier, vol. 33(1), pages 42-58.
  86. Samadi, Mohammadreza & Nikolaev, Alexander & Nagi, Rakesh, 2016. "A subjective evidence model for influence maximization in social networks," Omega, Elsevier, vol. 59(PB), pages 263-278.
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  88. Jacobsen, Grant D., 2015. "Consumers, experts, and online product evaluations: Evidence from the brewing industry," Journal of Public Economics, Elsevier, vol. 126(C), pages 114-123.
  89. Xin Yan & Xiaohua Han, 2022. "Optimal pricing and remanufacturing entry strategies of manufacturers in the presence of online reviews," Annals of Operations Research, Springer, vol. 316(1), pages 59-92, September.
  90. David Tan, 2016. "Making the news: Heterogeneous media coverage and corporate litigation," Strategic Management Journal, Wiley Blackwell, vol. 37(7), pages 1341-1353, July.
  91. Yang Gao & Wenjing Duan & Huaxia Rui, 2022. "Does Social Media Accelerate Product Recalls? Evidence from the Pharmaceutical Industry," Information Systems Research, INFORMS, vol. 33(3), pages 954-977, September.
  92. Tata, Sai Vijay & Prashar, Sanjeev & Gupta, Sumeet, 2020. "An examination of the role of review valence and review source in varying consumption contexts on purchase decision," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
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  94. Aishwarya Deep Shukla & Guodong (Gordon) Gao & Ritu Agarwal, 2021. "How Digital Word-of-Mouth Affects Consumer Decision Making: Evidence from Doctor Appointment Booking," Management Science, INFORMS, vol. 67(3), pages 1546-1568, March.
  95. Sofie Bitter & Sonja Grabner-Kräuter, 2016. "Consequences of customer engagement behavior: when negative Facebook posts have positive effects," Electronic Markets, Springer;IIM University of St. Gallen, vol. 26(3), pages 219-231, August.
  96. Michael Scholz & Verena Dorner, 2013. "The Recipe for the Perfect Review?," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 5(3), pages 141-151, June.
  97. H. Alice Li & Xiang Wan, 2023. "Impact of conflict delisting and relisting on remaining products in retail stores: Sales gains across products categories and spillovers to nearby stores," Production and Operations Management, Production and Operations Management Society, vol. 32(7), pages 2264-2282, July.
  98. Cleeren, Kathleen, 2015. "Using advertising and price to mitigate losses in a product-harm crisis," Business Horizons, Elsevier, vol. 58(2), pages 157-162.
  99. Scott Motyka & Dhruv Grewal & Elizabeth Aguirre & Dominik Mahr & Ko Ruyter & Martin Wetzels, 2018. "The emotional review–reward effect: how do reviews increase impulsivity?," Journal of the Academy of Marketing Science, Springer, vol. 46(6), pages 1032-1051, November.
  100. Zhepeng Lv & Yue Jin & Jinghua Huang, 2021. "MGC, consumers’ engagement with MGC, WOM and consumers’ purchase intention: the case of Weibo platform," Information Systems and e-Business Management, Springer, vol. 19(2), pages 495-516, June.
  101. Nguyen, Cathy & Romaniuk, Jenni, 2013. "Factors moderating the impact of word of mouth for TV and film broadcasts," Australasian marketing journal, Elsevier, vol. 21(1), pages 25-29.
  102. Karthik Sridhar & Ram Bezawada & Minakshi Trivedi, 2012. "Investigating the Drivers of Consumer Cross-Category Learning for New Products Using Multiple Data Sets," Marketing Science, INFORMS, vol. 31(4), pages 668-688, July.
  103. Hang Yin & Shuang Zheng & William Yeoh & Jie Ren, 2021. "How online review richness impacts sales: An attribute substitution perspective," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 72(7), pages 901-917, July.
  104. Nadja Dwenger & Lukas Treber, 2022. "Shaming for Tax Enforcement," Management Science, INFORMS, vol. 68(11), pages 8202-8233, November.
  105. Xueming Luo & Jie Zhang & Wenjing Duan, 2013. "Social Media and Firm Equity Value," Information Systems Research, INFORMS, vol. 24(1), pages 146-163, March.
  106. Minkyu Shin & Jiwoong Shin & Soheil Ghili & Jaehwan Kim, 2023. "The Impact of the Gig Economy on Product Quality Through the Labor Market: Evidence from Ridesharing and Restaurant Quality," Management Science, INFORMS, vol. 69(5), pages 2620-2638, May.
  107. Ao Shen & Peng Wang & Yongyuan Ma, 2022. "When crowding‐in and when crowding‐out? The boundary conditions on the relationship between negative online reviews and online sales," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 43(6), pages 2016-2032, September.
  108. Hui Yuan & Wei Xu & Qian Li & Raymond Lau, 2018. "Topic sentiment mining for sales performance prediction in e-commerce," Annals of Operations Research, Springer, vol. 270(1), pages 553-576, November.
  109. Patrick Rooney & Jonathan Smith, 2019. "The Impact Of Highly Publicized Campus Scandals On College Outcomes," Contemporary Economic Policy, Western Economic Association International, vol. 37(3), pages 492-508, July.
  110. Sam Ransbotham & Nicholas H. Lurie & Hongju Liu, 2019. "Creation and Consumption of Mobile Word of Mouth: How Are Mobile Reviews Different?," Marketing Science, INFORMS, vol. 38(5), pages 773-792, September.
  111. Yi Qian, 2014. "Counterfeiters: Foes or Friends? How Counterfeits Affect Sales by Product Quality Tier," Management Science, INFORMS, vol. 60(10), pages 2381-2400, October.
  112. Andrew T. Ching & Robert Clark & Ignatius Horstmann & Hyunwoo Lim, 2016. "The Effects of Publicity on Demand: The Case of Anti-Cholesterol Drugs," Marketing Science, INFORMS, vol. 35(1), pages 158-181, January.
  113. Azer, Jaylan & Ranaweera, Chatura, 2022. "Former customers’ E-WOM in social media platforms: An investigation of motives, network size and social ties," Journal of Business Research, Elsevier, vol. 146(C), pages 118-133.
  114. Malthouse, Edward C. & Haenlein, Michael & Skiera, Bernd & Wege, Egbert & Zhang, Michael, 2013. "Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House," Journal of Interactive Marketing, Elsevier, vol. 27(4), pages 270-280.
  115. Soo-Haeng Cho & Victor DeMiguel & Woonam Hwang, 2021. "Cover-Up of Vehicle Defects: The Role of Regulator Investigation Announcements," Management Science, INFORMS, vol. 67(6), pages 3834-3852, June.
  116. Sofia B. Villas‐Boas & Céline Bonnet & James Hilger, 2021. "Random Utility Models, Wine and Experts," American Journal of Agricultural Economics, John Wiley & Sons, vol. 103(2), pages 663-681, March.
  117. Menghan Sun & Jichang Zhao, 2020. "How do online consumers review negatively?," Papers 2004.13463, arXiv.org.
  118. Carlson, Keith & Kopalle, Praveen K. & Riddell, Allen & Rockmore, Daniel & Vana, Prasad, 2023. "Complementing human effort in online reviews: A deep learning approach to automatic content generation and review synthesis," International Journal of Research in Marketing, Elsevier, vol. 40(1), pages 54-74.
  119. Limin Fang, 2022. "The Effects of Online Review Platforms on Restaurant Revenue, Consumer Learning, and Welfare," Management Science, INFORMS, vol. 68(11), pages 8116-8143, November.
  120. Marco Caliendo & Michel Clement & Edlira Shehu, 2015. "The effect of individual professional critics on books’ sales: capturing selection biases from observable and unobservable factors," Marketing Letters, Springer, vol. 26(4), pages 423-436, December.
  121. Verena Dorner & Marcus Giamattei & Matthias Greiff, 2020. "The Market for Reviews: Strategic Behavior of Online Product Reviewers with Monetary Incentives," Schmalenbach Business Review, Springer;Schmalenbach-Gesellschaft, vol. 72(3), pages 397-435, July.
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