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The influence of technology anxiety on consumer use and experiences with self-service technologies

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Cited by:

  1. Salari, Nasir, 2022. "Electric vehicles adoption behaviour: Synthesising the technology readiness index with environmentalism values and instrumental attributes," Transportation Research Part A: Policy and Practice, Elsevier, vol. 164(C), pages 60-81.
  2. Hory Sankar Mukerjee & G. K. Deshmukh & U. Devi Prasad, 2019. "Technology Readiness and Likelihood to Use Self-Checkout Services Using Smartphone in Retail Grocery Stores: Empirical Evidences from Hyderabad, India," Business Perspectives and Research, , vol. 7(1), pages 1-15, January.
  3. Hepworth, Adam & Young Lee, Na & Zablah, Alex R., 2021. "Feeling anxious: The dark side of checkout charity solicitations," Journal of Business Research, Elsevier, vol. 136(C), pages 330-342.
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  5. Rubio-Andrada, Luis & Celemín-Pedroche, María Soledad & Escat-Cortés, María-Dolores & Jiménez-Crisóstomo, Abel, 2023. "Passengers satisfaction with the technologies used in smart airports: An empirical study from a gender perspective," Journal of Air Transport Management, Elsevier, vol. 107(C).
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  8. Markus Blut & Cheng Wang, 2020. "Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage," Journal of the Academy of Marketing Science, Springer, vol. 48(4), pages 649-669, July.
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  14. Renz, Sabrina & Kalimeris, Jeanette & Hofreiter, Sebastian & Spörrle, Matthias, 2024. "Me, myself and AI: How gender, personality and emotions determine willingness to use Strong AI for self-improvement," Technological Forecasting and Social Change, Elsevier, vol. 209(C).
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  16. Cheng Wang & Jennifer Harris & Paul G Patterson, 2017. "Modeling the habit of self-service technology usage," Australian Journal of Management, Australian School of Business, vol. 42(3), pages 462-481, August.
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  18. Pavez, Isabel & Correa, Teresa & Farías, Catalina & Tobar, Nicolás, 2025. "Are we there yet? The persistent digital marginalization of remote rural communities: A mixed-method longitudinal study (2014–2023)," Telecommunications Policy, Elsevier, vol. 49(7).
  19. Venkatraman, Meera, 2013. "Consuming digital technologies and making home," Journal of Business Research, Elsevier, vol. 66(12), pages 2626-2633.
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  22. Demirkan, Haluk & Spohrer, Jim, 2014. "Developing a framework to improve virtual shopping in digital malls with intelligent self-service systems," Journal of Retailing and Consumer Services, Elsevier, vol. 21(5), pages 860-868.
  23. Tianyang Huang, 2023. "Using SOR framework to explore the driving factors of older adults smartphone use behavior," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 10(1), pages 1-16, December.
  24. Atalay, Kumru Didem & Atalay, Buket & Isin, Feride Bahar, 2019. "FIPIA with information entropy: A new hybrid method to assess airline service quality," Journal of Air Transport Management, Elsevier, vol. 76(C), pages 67-77.
  25. Komlan Gbongli & Yongan Xu & Komi Mawugbe Amedjonekou, 2019. "Extended Technology Acceptance Model to Predict Mobile-Based Money Acceptance and Sustainability: A Multi-Analytical Structural Equation Modeling and Neural Network Approach," Sustainability, MDPI, vol. 11(13), pages 1-33, July.
  26. Darren Ellis & David Harper & Ian Tucker, 2013. "The Dynamics of Impersonal Trust and Distrust in Surveillance Systems," Sociological Research Online, , vol. 18(3), pages 85-96, August.
  27. Müller-Seitz, Gordon & Dautzenberg, Kirsti & Creusen, Utho & Stromereder, Christine, 2009. "Customer acceptance of RFID technology: Evidence from the German electronic retail sector," Journal of Retailing and Consumer Services, Elsevier, vol. 16(1), pages 31-39.
  28. Sooyoung Choi & Chaeyoung Moon & Keunjae Lee & Xinwei Su & Jinsoo Hwang & Insin Kim, 2024. "Exploring Smart Airports’ Information Service Technology for Sustainability: Integration of the Delphi and Kano Approaches," Sustainability, MDPI, vol. 16(20), pages 1-17, October.
  29. Faqih, Khaled M.S., 2016. "An empirical analysis of factors predicting the behavioral intention to adopt Internet shopping technology among non-shoppers in a developing country context: Does gender matter?," Journal of Retailing and Consumer Services, Elsevier, vol. 30(C), pages 140-164.
  30. Nadine Andrea Felber & Wendy Lipworth & Yi Jiao (Angelina) Tian & Delphine Roulet Schwab & Tenzin Wangmo, 2024. "Informing existing technology acceptance models: a qualitative study with older persons and caregivers," European Journal of Ageing, Springer, vol. 21(1), pages 1-16, December.
  31. Del Bucchia, Céline & Lancelot Miltgen, Caroline & Russell, Cristel Antonia & Burlat, Claire, 2021. "Empowerment as latent vulnerability in techno-mediated consumption journeys," Journal of Business Research, Elsevier, vol. 124(C), pages 629-651.
  32. Chhabra, Varun & Rajan, Prashant & Chopra, Shweta, 2020. "User Acceptance of New Technology in Mandatory Adoption Scenario for Food Distribution in India," International Journal on Food System Dynamics, International Center for Management, Communication, and Research, vol. 11(02), April.
  33. Hohenberger, Christoph & Spörrle, Matthias & Welpe, Isabell M., 2017. "Not fearless, but self-enhanced: The effects of anxiety on the willingness to use autonomous cars depend on individual levels of self-enhancement," Technological Forecasting and Social Change, Elsevier, vol. 116(C), pages 40-52.
  34. Dao, Hung M. & Theotokis, Aristeidis, 2021. "Self-Service Technology Recovery: The Effect of Recovery Initiation and Locus of Responsibility," Journal of Interactive Marketing, Elsevier, vol. 54(C), pages 25-39.
  35. Betzing, Jan H. & Kurtz, Michael & Becker, Jörg, 2020. "Customer Participation in Virtual Communities for Local High Streets," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
  36. Lin, Chiu Hui & Wu, Chih-Wen & Cheng, Yi-Han, 2015. "The empirical study of consumers' loyalty for display technology," Journal of Business Research, Elsevier, vol. 68(11), pages 2260-2265.
  37. Bogicevic, Vanja & Yang, Wan & Cobanoglu, Cihan & Bilgihan, Anil & Bujisic, Milos, 2016. "Traveler anxiety and enjoyment: The effect of airport environment on traveler's emotions," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 122-129.
  38. Wang, Xueqin & Wong, Yiik Diew & Sun, Shanshan & Yuen, Kum Fai, 2022. "An investigation of self-service technology usage during the COVID-19 pandemic: The changing perceptions of ‘self’ and technologies," Technology in Society, Elsevier, vol. 70(C).
  39. Merfat Ayesh Alsubaie & Layla Nasser Alzarah & Fatmah Abdulrahman Alhemly, 2022. "Faculty Members’ Attitudes and Practices: How They Responded to Forced Adoption of Distance Education?," SAGE Open, , vol. 12(3), pages 21582440221, July.
  40. Luri Minami, Adriana & Ramos, Carla & Bruscato Bortoluzzo, Adriana, 2021. "Sharing economy versus collaborative consumption: What drives consumers in the new forms of exchange?," Journal of Business Research, Elsevier, vol. 128(C), pages 124-137.
  41. Huang, Guei-Hua & Korfiatis, Nikolaos & Chang, Chun-Tuan, 2018. "Mobile shopping cart abandonment: The roles of conflicts, ambivalence, and hesitation," Journal of Business Research, Elsevier, vol. 85(C), pages 165-174.
  42. Yang-Fei Tai & Yi-Chieh Wang & Ching-Ching Luo, 2021. "Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry," Service Business, Springer;Pan-Pacific Business Association, vol. 15(4), pages 667-694, December.
  43. Dhiman, Neeraj & Jamwal, Mohit & Kumar, Ajay, 2023. "Enhancing value in customer journey by considering the (ad)option of artificial intelligence tools," Journal of Business Research, Elsevier, vol. 167(C).
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