" Au boulot, cher client ! " Une approche interprétative de la participation ordinaire du consommateur
Ordering train tickets on Internet, building up furniture or self-scanning products in the cart...Consumers' participation in the different phases of product or service production process is developing under various forms, from ordinary to more creative ones. Through 24 qualitative interviews, the present research investigates for the first time consumers' perception of ordinary participation. The authors identify and discuss five participation schemes and question consumers' critical capacity regarding the merchant system and its evolution.
|Date of creation:||19 May 2011|
|Date of revision:|
|Publication status:||Published in Congrès international de l'Association Française du Marketing, May 2011, Bruxelles, Belgium. pp.1-29, 2011|
|Note:||View the original document on HAL open archive server: https://halshs.archives-ouvertes.fr/halshs-00673120|
|Contact details of provider:|| Web page: https://hal.archives-ouvertes.fr/|
References listed on IDEAS
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- Meuter, Matthew L. & Ostrom, Amy L. & Bitner, Mary Jo & Roundtree, Robert, 2003. "The influence of technology anxiety on consumer use and experiences with self-service technologies," Journal of Business Research, Elsevier, vol. 56(11), pages 899-906, November.
- Firat, A Fuat & Venkatesh, Alladi, 1995. " Liberatory Postmodernism and the Reenchantment of Consumption," Journal of Consumer Research, Oxford University Press, vol. 22(3), pages 239-67, December.
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