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The influence of technology anxiety on consumer use and experiences with self-service technologies

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  • Meuter, Matthew L.
  • Ostrom, Amy L.
  • Bitner, Mary Jo
  • Roundtree, Robert

Abstract

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Suggested Citation

  • Meuter, Matthew L. & Ostrom, Amy L. & Bitner, Mary Jo & Roundtree, Robert, 2003. "The influence of technology anxiety on consumer use and experiences with self-service technologies," Journal of Business Research, Elsevier, vol. 56(11), pages 899-906, November.
    • Handle: RePEc:eee:jbrese:v:56:y:2003:i:11:p:899-906
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    References listed on IDEAS

    as
    1. Mick, David Glen & Fournier, Susan, 1998. "Paradoxes of Technology: Consumer Cognizance, Emotions, and Coping Strategies," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 25(2), pages 123-143, September.
    2. Shirley Taylor & Peter A. Todd, 1995. "Understanding Information Technology Usage: A Test of Competing Models," Information Systems Research, INFORMS, vol. 6(2), pages 144-176, June.
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