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Healthcare at Your Fingertips: The Acceptance and Adoption of Mobile Medical Treatment Services among Chinese Users

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  • Qingchuan Li

    (College of Humanity and Social Science, Harbin Institute of Technology, Shenzhen 518000, China)

Abstract

Mobile health (mHealth) services have recently been receiving increasing attention. However, there is a lack of knowledge about how users accept and adopt mobile medical treatment (MMT) services, some of the most promising mHealth services that aim to extend the patient–physician relationship beyond the conventional clinic environment. To fill this research gap, this study proposes a research model for predicting consumers’ acceptance behavior toward MMT services based on the Technology Acceptance Model (TAM). A survey was conducted among 303 Chinese MMT service users to evaluate the proposed model and relevant hypotheses using partial least squares. Several key findings were summarized from the results: (1) the attitude toward using MMT, technology anxiety, and trust are significantly associated with users’ behavioral intention to use MMT services; (2) the perceived ease of use, perceived usefulness, and trust significantly influence users’ attitude toward using MMT services; (3) the perceived interactivity, perceived personalization, and privacy concerns have significant impacts on users’ perceptions of ease of use, usefulness, and trust toward MMT services. The current findings have both theoretical and practical implications that may guide practitioners and researchers to better understand consumers’ acceptance of MMT services.

Suggested Citation

  • Qingchuan Li, 2020. "Healthcare at Your Fingertips: The Acceptance and Adoption of Mobile Medical Treatment Services among Chinese Users," IJERPH, MDPI, vol. 17(18), pages 1-21, September.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:18:p:6895-:d:416740
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    Cited by:

    1. Luiz Philipi Calegari & Guilherme Luz Tortorella & Diego Castro Fettermann, 2023. "Getting Connected to M-Health Technologies through a Meta-Analysis," IJERPH, MDPI, vol. 20(5), pages 1-33, February.
    2. Hailiang Wang & Jiaxin Zhang & Yan Luximon & Mingfu Qin & Ping Geng & Da Tao, 2022. "The Determinants of User Acceptance of Mobile Medical Platforms: An Investigation Integrating the TPB, TAM, and Patient-Centered Factors," IJERPH, MDPI, vol. 19(17), pages 1-17, August.
    3. Xiu-Fu Tian & Run-Ze Wu, 2022. "Determinants of the Mobile Health Continuance Intention of Elders with Chronic Diseases: An Integrated Framework of ECM-ISC and UTAUT," IJERPH, MDPI, vol. 19(16), pages 1-19, August.

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