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Akzeptanz von Self-Service-Technologien: State of the Art

Author

Listed:
  • Kerstin Pezoldt

    (Technische Universität Ilmenau)

  • Jana Schliewe

    (Technische Universität Ilmenau)

Abstract

Zusammenfassung In den letzten Jahren hat sich die Forschung verstärkt mit Fragen der Akzeptanz von Self-Service-Technologien im Dienstleistungsbereich beschäftigt. Der vorliegende Beitrag präsentiert den Status quo der theoretischen und empirischen Forschung. Auf Basis des Innovations-Entscheidungs-Prozesses nach Rogers und des Technologie- Akzeptanz-Models nach Davis werden die Merkmale von Self-Service-Technologien und ihrer potenziellen Nutzer herausgearbeitet, die für den erfolgreichen Einsatz entscheidend sind. Eine Synopse aus 65 großzahligen empirischen und theoretischen Studien zeigt konsistente Befunde für einen Großteil dieser Merkmale. Bestehende Forschungslücken werden aufgezeigt und Anregungen für zukünftige Forschung und Praxis geliefert.

Suggested Citation

  • Kerstin Pezoldt & Jana Schliewe, 2012. "Akzeptanz von Self-Service-Technologien: State of the Art," Schmalenbach Journal of Business Research, Springer, vol. 64(2), pages 205-253, March.
    • Handle: RePEc:spr:sjobre:v:64:y:2012:i:2:d:10.1007_bf03372866
    DOI: 10.1007/BF03372866
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    References listed on IDEAS

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