IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v69y2016i9p3315-3323.html
   My bibliography  Save this article

The effect of mobile technology usage on work engagement and emotional exhaustion in Japan

Author

Listed:
  • Fujimoto, Yuka
  • Ferdous, Ahmed Shahriar
  • Sekiguchi, Tomoki
  • Sugianto, Ly-Fie

Abstract

Researchers have repeatedly found that the use of mobile technology (MT) in the West is a double-edged sword that produces both positive and negative psychological experiences for employees. MT blurs the boundaries between work and non-work contexts, limiting employees' personal space and time as a result, and possibly having a negative impact on their work engagement. Our findings in Japan, however, were different. Japanese workers' total MT usage (i.e., during office and non-office hours) had a positive impact on their work autonomy, which, in turn, led to greater work engagement. Emotional exhaustion was not related to MT usage. The findings from this study imply that MT can result in positive psychological experiences for employees and present some managerial implications for boundary conditions.

Suggested Citation

  • Fujimoto, Yuka & Ferdous, Ahmed Shahriar & Sekiguchi, Tomoki & Sugianto, Ly-Fie, 2016. "The effect of mobile technology usage on work engagement and emotional exhaustion in Japan," Journal of Business Research, Elsevier, vol. 69(9), pages 3315-3323.
    • Handle: RePEc:eee:jbrese:v:69:y:2016:i:9:p:3315-3323
    DOI: 10.1016/j.jbusres.2016.02.013
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296316000849
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2016.02.013?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Elaine Ramsey & Patrick Ibbotson & Patrick Mccole, 2008. "Factors That Impact Technology Innovation Adoption Among Irish Professional Service Sector Smes," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 12(04), pages 629-654.
    2. Peter Richter & Jelka Meyer & Fanny Sommer, 2006. "Well-being and Stress in Mobile and Virtual Work," Springer Books, in: J. H. Erik Andriessen & Matti Vartiainen (ed.), Mobile Virtual Work, chapter 10, pages 231-252, Springer.
    3. Marie-Claude Boudreau & Daniel Robey, 2005. "Enacting Integrated Information Technology: A Human Agency Perspective," Organization Science, INFORMS, vol. 16(1), pages 3-18, February.
    4. Nicholas Bloom & James Liang & John Roberts & Zhichun Jenny Ying, 2015. "Does Working from Home Work? Evidence from a Chinese Experiment," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 130(1), pages 165-218.
    5. Meuter, Matthew L. & Ostrom, Amy L. & Bitner, Mary Jo & Roundtree, Robert, 2003. "The influence of technology anxiety on consumer use and experiences with self-service technologies," Journal of Business Research, Elsevier, vol. 56(11), pages 899-906, November.
    6. Macey, William H. & Schneider, Benjamin, 2008. "The Meaning of Employee Engagement," Industrial and Organizational Psychology, Cambridge University Press, vol. 1(1), pages 3-30, March.
    7. Strizhakova, Yuliya & Coulter, Robin A. & Price, Linda L., 2011. "Branding in a global marketplace: The mediating effects of quality and self-identity brand signals," International Journal of Research in Marketing, Elsevier, vol. 28(4), pages 342-351.
    8. Wilmar Schaufeli & Marisa Salanova & Vicente González-romá & Arnold Bakker, 2002. "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach," Journal of Happiness Studies, Springer, vol. 3(1), pages 71-92, March.
    9. Jeanne M. Pickering & John Leslie King, 1995. "Hardwiring Weak Ties: Interorganizational Computer-Mediated Communication, Occupational Communities, and Organizational Change," Organization Science, INFORMS, vol. 6(4), pages 479-486, August.
    10. Pamela S. Barr & Mary Ann Glynn, 2004. "Cultural variations in strategic issue interpretation: relating cultural uncertainty avoidance to controllability in discriminating threat and opportunity," Strategic Management Journal, Wiley Blackwell, vol. 25(1), pages 59-67, January.
    11. Maier, Charles S., 1977. "The politics of productivity: foundations of American international economic policy after World War II," International Organization, Cambridge University Press, vol. 31(4), pages 607-633, October.
    12. Olga Volkoff & Diane M. Strong & Michael B. Elmes, 2007. "Technological Embeddedness and Organizational Change," Organization Science, INFORMS, vol. 18(5), pages 832-848, October.
    13. Cornelius Herstatt & Birgit Verworn & Akio Nagahira, 2004. "Reducing project related uncertainty in the "fuzzy front end" of innovation: a comparison of German and Japanese product innovation projects," International Journal of Product Development, Inderscience Enterprises Ltd, vol. 1(1), pages 43-65.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Sang-Hoon Lee & Yuhyung Shin & Seung Ik Baek, 2017. "Task Characteristics and Work Engagement: Exploring Effects of Role Ambiguity and ICT Presenteeism," Sustainability, MDPI, vol. 9(10), pages 1-13, October.
    2. van Zoonen, Ward & Verhoeven, Joost W.M. & Vliegenthart, Rens, 2017. "Understanding the consequences of public social media use for work," European Management Journal, Elsevier, vol. 35(5), pages 595-605.
    3. María Soria-Oliver & Jorge S. López & Fermín Torrano & Guillermo García-González & Ángel Lara, 2019. "New Patterns of Information and Communication Technologies Usage at Work and Their Relationships with Visual Discomfort and Musculoskeletal Diseases: Results of a Cross-Sectional Study of Spanish Orga," IJERPH, MDPI, vol. 16(17), pages 1-17, August.
    4. LECHEVALIER, Sébastien & MOFAKHAMI, Malo, 2023. "Analyzing the diverse impact of digital use on the job quality : Comparing work organization and job satisfaction in Japan and France," Discussion Paper Series 740, Institute of Economic Research, Hitotsubashi University.
    5. Carolin Dietz & Pauline Bauermann & Hannes Zacher, 2022. "Relationships between ICT Use for Task and Social Functions, Work Characteristics, and Employee Task Proficiency and Job Satisfaction: Does Age Matter?," Merits, MDPI, vol. 2(3), pages 1-17, August.
    6. Norhadijah Md Mokhtar & Norhayati Hussin, 2017. "Social Media Communication and their Contingency Impacts on the Sustainability of Organization Performance and Practices," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(11), pages 898-907, November.
    7. Francis Cheung, 2022. "Work-Related Smartphone Use at Night and Job Satisfaction: Testing a Moderated Mediation Model of Emotional Exhaustion and Organizational Dehumanization," IJERPH, MDPI, vol. 19(17), pages 1-14, August.
    8. Zhang, Linlin & Tekleab, Amanuel G. & Piszczek, Matthew & Qiu, Yang, 2023. "Does after-hours work-related information and communication technology use promote work engagement? A preliminary daily Dairy study," Journal of Business Research, Elsevier, vol. 157(C).
    9. Akareem, Husain Salilul & Ferdous, Ahmed Shahriar & Todd, Mikala, 2021. "Impact of patient portal behavioral engagement on subsistence consumers' wellbeing," International Journal of Research in Marketing, Elsevier, vol. 38(2), pages 501-517.
    10. Adegboye, Alex & Uwuigbe, Uwalomwa & Ojeka, Stephen & Uwuigbe, Olubukunola & Dahunsi, Olajide & Adegboye, Kofo, 2022. "Driving information communication technology for tax revenue mobilization in Sub-Saharan Africa," Telecommunications Policy, Elsevier, vol. 46(7).
    11. Chris Haun, 2023. "Closing the First Nations Education Gap in Canada: Assessing Progress and Estimating Economic Benefits - An Update," CSLS Research Reports 2023-01, Centre for the Study of Living Standards.
    12. Jyoti Choudrie & Sutee Pheeraphuttranghkoon & Soheil Davari, 2020. "The Digital Divide and Older Adult Population Adoption, Use and Diffusion of Mobile Phones: a Quantitative Study," Information Systems Frontiers, Springer, vol. 22(3), pages 673-695, June.
    13. Wu, Jinnan & Mei, Wenjuan & Liu, Lin & Ugrin, Joseph C., 2020. "The bright and dark sides of social cyberloafing: Effects on employee mental health in China," Journal of Business Research, Elsevier, vol. 112(C), pages 56-64.
    14. Romain Franck & Maud Dampérat, 2023. "Influence of sales support technologies on salesperson performance: A study of interpersonal and intrapersonal mediators [Influence des technologies d’aide à la vente sur les performances du commer," Post-Print halshs-04159504, HAL.
    15. Shanshan Zhang & Fengchun Huang & Yuting Zhang & Qiwen Li, 2023. "A Person-Environment Fit Model to Explain Information and Communication Technologies-Enabled After-Hours Work-Related Interruptions in China," IJERPH, MDPI, vol. 20(4), pages 1-16, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Tilahun Kidane Diko & Shabnam Saxena, 2023. "Antecedents and outcome of employee engagement: Empirical study of Ethiopian public higher education institutions," SN Business & Economics, Springer, vol. 3(8), pages 1-30, August.
    2. Nasser Saad Al Kahtani & Sulphey M. M., 2022. "A Study on How Psychological Capital, Social Capital, Workplace Wellbeing, and Employee Engagement Relate to Task Performance," SAGE Open, , vol. 12(2), pages 21582440221, May.
    3. Woocheol Kim & Gohar Feroz Khan & Jacob Wood & Muhammad Tariq Mahmood, 2016. "Employee Engagement for Sustainable Organizations: Keyword Analysis Using Social Network Analysis and Burst Detection Approach," Sustainability, MDPI, vol. 8(7), pages 1-11, July.
    4. Francoise Contreras & Juan C. Espinosa & Gustavo A. Esguerra, 2020. "Could Personal Resources Influence Work Engagement and Burnout? A Study in a Group of Nursing Staff," SAGE Open, , vol. 10(1), pages 21582440199, January.
    5. Nina Pološki Vokić & Tomislav Hernaus, 2015. "The triad of job satisfaction, work engagement and employee loyalty – The interplay among the concepts," EFZG Working Papers Series 1507, Faculty of Economics and Business, University of Zagreb.
    6. Maria Luisa Giancaspro & Antonino Callea & Amelia Manuti, 2022. "“I Like It like That”: A Study on the Relationship between Psychological Capital, Work Engagement and Extra-Role Behavior," Sustainability, MDPI, vol. 14(4), pages 1-17, February.
    7. Urmila Rani Srivastava & Vandana Maurya, 2017. "Organizational and Individual Level Antecedents of Psychological Capital and its Associated Outcomes: Development of a Conceptual Framework," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 42(3), pages 205-236, August.
    8. Hazrat Bilal & Naveed Farooq & Kauser Hayat, 2019. "Empirically Investigating the Impact of Employee Engagement on Counterproductive Work Behavior of Academic Staff," Global Regional Review, Humanity Only, vol. 4(1), pages 120-127, March.
    9. Anya Johnson & Helena Nguyen & Markus Groth & Les White, 2018. "Workplace aggression and organisational effectiveness: The mediating role of employee engagement," Australian Journal of Management, Australian School of Business, vol. 43(4), pages 614-631, November.
    10. Widdy Muhammad Sabar Wibawa & Yoshi Takahashi, 2021. "The Effect of Ethical Leadership on Work Engagement and Workaholism: Examining Self-Efficacy as a Moderator," Administrative Sciences, MDPI, vol. 11(2), pages 1-12, May.
    11. Neha Gupta & Vandna Sharma, 2016. "Exploring Employee Engagement—A Way to Better Business Performance," Global Business Review, International Management Institute, vol. 17(3_suppl), pages 45-63, June.
    12. Guohua He & Ran An & Feng Zhang, 2019. "Cultural Intelligence and Work–Family Conflict: A Moderated Mediation Model Based on Conservation of Resources Theory," IJERPH, MDPI, vol. 16(13), pages 1-22, July.
    13. Nicholas Berente & Kalle Lyytinen & Youngjin Yoo & John Leslie King, 2016. "Routines as Shock Absorbers During Organizational Transformation: Integration, Control, and NASA’s Enterprise Information System," Organization Science, INFORMS, vol. 27(3), pages 551-572, June.
    14. Rawan Alafeshat & Cem Tanova, 2019. "Servant Leadership Style and High-Performance Work System Practices: Pathway to a Sustainable Jordanian Airline Industry," Sustainability, MDPI, vol. 11(22), pages 1-21, November.
    15. Crosby, Lawrence A. & Ghanbarpour, Tohid, 2023. "The Drucker intangibles measurement system: An academic perspective," Journal of Business Research, Elsevier, vol. 155(PB).
    16. Michael Beckmann & Matthias Kräkel, 2022. "Empowerment, Task Commitment, and Performance Pay," Journal of Labor Economics, University of Chicago Press, vol. 40(4), pages 889-938.
    17. Vandana Tamta & M. K. Rao, 2017. "Linking Emotional Intelligence to Knowledge Sharing Behaviour: Organizational Justice and Work Engagement as Mediators," Global Business Review, International Management Institute, vol. 18(6), pages 1580-1596, December.
    18. Indy Wijngaards & Owen C. King & Martijn J. Burger & Job Exel, 2022. "Worker Well-Being: What it Is, and how it Should Be Measured," Applied Research in Quality of Life, Springer;International Society for Quality-of-Life Studies, vol. 17(2), pages 795-832, April.
    19. Barbara Sypniewska & Małgorzata Baran & Monika Kłos, 2023. "Work engagement and employee satisfaction in the practice of sustainable human resource management – based on the study of Polish employees," International Entrepreneurship and Management Journal, Springer, vol. 19(3), pages 1069-1100, September.
    20. Salman Bashir Memon & Shahrukh Baig Soomro & Santosh Kumar, 2018. "Assessing the work engagement, work practices and work performance in banks," Journal of Administrative and Business Studies, Professor Dr. Usman Raja, vol. 4(3), pages 165-184.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:69:y:2016:i:9:p:3315-3323. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.