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The triad of job satisfaction, work engagement and employee loyalty – The interplay among the concepts


  • Nina Pološki Vokić

    () (Faculty of Economics and Business, University of Zagreb)

  • Tomislav Hernaus

    () (Faculty of Economics and Business, University of Zagreb)


Job satisfaction, work engagement and employee loyalty are popular human resource (HR) concepts that significantly contribute to individual and organizational performance. While they have been widely studied, their interplay was rarely explored. Therefore, a field study was conducted on the sample of 567 employees from a large-sized Croatian organization. We have examined the interaction among job satisfaction, work engagement and employee loyalty. The correlation analysis revealed significant positive relationships between explored HR concepts. Single and multiple regressions showed that job satisfaction is a significant predictor of work engagement, while work engagement strongly predicts employee loyalty. Furthermore, a mediation analysis confirmed that work engagement mediates the relationship between job satisfaction and employee loyalty.

Suggested Citation

  • Nina Pološki Vokić & Tomislav Hernaus, 2015. "The triad of job satisfaction, work engagement and employee loyalty – The interplay among the concepts," EFZG Working Papers Series 1507, Faculty of Economics and Business, University of Zagreb.
  • Handle: RePEc:zag:wpaper:1507

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    References listed on IDEAS

    1. Wilmar Schaufeli & Marisa Salanova & Vicente González-romá & Arnold Bakker, 2002. "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach," Journal of Happiness Studies, Springer, vol. 3(1), pages 71-92, March.
    2. Olivia Guillon & Cécile Cézanne, 2014. "Employee Loyalty and Organizational Performance: A Critical Survey," Post-Print halshs-01340477, HAL.
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    More about this item


    job satisfaction; work engagement; employee loyalty; Croatia; mediation analysis;

    JEL classification:

    • M5 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics

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