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The triad of job satisfaction, work engagement and employee loyalty – The interplay among the concepts


  • Nina Pološki Vokić

    (Faculty of Economics and Business, University of Zagreb)

  • Tomislav Hernaus

    (Faculty of Economics and Business, University of Zagreb)


Job satisfaction, work engagement and employee loyalty are popular human resource (HR) concepts that significantly contribute to individual and organizational performance. While they have been widely studied, their interplay was rarely explored. Therefore, a field study was conducted on the sample of 567 employees from a large-sized Croatian organization. We have examined the interaction among job satisfaction, work engagement and employee loyalty. The correlation analysis revealed significant positive relationships between explored HR concepts. Single and multiple regressions showed that job satisfaction is a significant predictor of work engagement, while work engagement strongly predicts employee loyalty. Furthermore, a mediation analysis confirmed that work engagement mediates the relationship between job satisfaction and employee loyalty.

Suggested Citation

  • Nina Pološki Vokić & Tomislav Hernaus, 2015. "The triad of job satisfaction, work engagement and employee loyalty – The interplay among the concepts," EFZG Working Papers Series 1507, Faculty of Economics and Business, University of Zagreb.
  • Handle: RePEc:zag:wpaper:1507

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    References listed on IDEAS

    1. Wilmar Schaufeli & Marisa Salanova & Vicente González-romá & Arnold Bakker, 2002. "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach," Journal of Happiness Studies, Springer, vol. 3(1), pages 71-92, March.
    2. Newman, Daniel A. & Harrison, David A., 2008. "Been There, Bottled That: Are State and Behavioral Work Engagement New and Useful Construct “Wines”?," Industrial and Organizational Psychology, Cambridge University Press, vol. 1(1), pages 31-35, March.
    3. Macey, William H. & Schneider, Benjamin, 2008. "The Meaning of Employee Engagement," Industrial and Organizational Psychology, Cambridge University Press, vol. 1(1), pages 3-30, March.
    4. Olivia Guillon & Cécile Cézanne, 2014. "Employee Loyalty and Organizational Performance: A Critical Survey," Post-Print halshs-01340477, HAL.
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    Cited by:

    1. Onsardi, Onsardi, 2019. "Pengaruh Kompensasi Dan Pemberdayaan, Terhadap Loyalitas Karyawan Dengan Variabel Intervening Kepuasan Kerja," OSF Preprints jsypg, Center for Open Science.
    2. Katarzyna Gadomska-Lila & Agata Sudolska & Viktoriia Moskalenko, 2020. "Effectiveness of HRM Practices in Creating Job Satisfaction of Ukrainian Employees Working in Poland," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 804-818.
    3. Rosdaniati & Muafi Muafi, 2021. "The influence of workplace happiness and innovative work behavior on job satisfaction mediated by work engagement," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(7), pages 186-198, October.
    4. Azzam A. Abou-Moghli, 2019. "Using Self-Determination Theory (SDT) to Investigate the Relationship between Organizational Commitment, Happiness and Work Engagement in Service Industry," Journal of Business Administration Research, Journal of Business Administration Research, Sciedu Press, vol. 8(1), pages 29-39, April.
    5. Heri Safari Kahpi & Anis Fuad Salam & Indar Riyanto & Fathurrohman Fathurrohman & Uli Wildan Nuryanto, 2020. "The Role of Organizational Culture Against Employee Loyalty in The Manufacturing Industry of Musical Instrument Assembly," International Review of Management and Marketing, Econjournals, vol. 10(4), pages 119-124.
    6. George S. Androulakis & Dimitra Ap. Georgiou & George Nikolaou, 2021. "The Grid of Burnout, Engagement and Job Satisfaction: a Case Study in Greece," International Journal of Human Resource Studies, Macrothink Institute, vol. 11(4), pages 2446-2446, December.

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    More about this item


    job satisfaction; work engagement; employee loyalty; Croatia; mediation analysis;
    All these keywords.

    JEL classification:

    • M5 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics

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