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Task Characteristics and Work Engagement: Exploring Effects of Role Ambiguity and ICT Presenteeism

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  • Sang-Hoon Lee

    (School of Labor and Employment Relations, University of Illinois at Urbana-Champaign, Champaign, IL 61820, USA)

  • Yuhyung Shin

    (School of Business, Hanyang University, Seoul 04763, Korea)

  • Seung Ik Baek

    (School of Business, Hanyang University, Seoul 04763, Korea)

Abstract

In order to secure organizational sustainability in a rapidly changing environment, it is necessary to implement a decentralized and flexible work environment. In such work environments, normally individuals are provided with autonomy and independence in performing tasks, thus allowing them to further engage in their given work. This study investigated task antecedents of work engagement, and further explored the process of how task characteristics affect work engagement. It focused on examining the mediating effect of role ambiguity on the task characteristics-work engagement relationship and the moderating effect of information and communication technology (ICT) presenteeism on the task characteristics–role ambiguity relationship through multiple regression analyses and a bootstrapping procedure on survey data collected from 202 South Korean employees. It found that task interdependence and autonomy were negatively associated with role ambiguity. Of the two task characteristics, only task interdependence had a negative relationship with role ambiguity, and this relationship was significantly moderated by ICT presenteeism such that the negative association between task interdependence and role ambiguity was more pronounced when ICT presenteeism was high than when it was low.

Suggested Citation

  • Sang-Hoon Lee & Yuhyung Shin & Seung Ik Baek, 2017. "Task Characteristics and Work Engagement: Exploring Effects of Role Ambiguity and ICT Presenteeism," Sustainability, MDPI, vol. 9(10), pages 1-13, October.
    • Handle: RePEc:gam:jsusta:v:9:y:2017:i:10:p:1855-:d:115140
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    Cited by:

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    2. Magnus Moglia & John Hopkins & Anne Bardoel, 2021. "Telework, Hybrid Work and the United Nation’s Sustainable Development Goals: Towards Policy Coherence," Sustainability, MDPI, vol. 13(16), pages 1-28, August.
    3. Guadalupe Vila-Vázquez & Carmen Castro-Casal & Dolores Álvarez-Pérez & Luisa Del Río-Araújo, 2018. "Promoting the Sustainability of Organizations: Contribution of Transformational Leadership to Job Engagement," Sustainability, MDPI, vol. 10(11), pages 1-17, November.
    4. Chris Haun, 2023. "Closing the First Nations Education Gap in Canada: Assessing Progress and Estimating Economic Benefits - An Update," CSLS Research Reports 2023-01, Centre for the Study of Living Standards.
    5. Isham, Amy & Mair, Simon & Jackson, Tim, 2021. "Worker wellbeing and productivity in advanced economies: Re-examining the link," Ecological Economics, Elsevier, vol. 184(C).
    6. Yuhyung Shin & Won-Moo Hur & Kyungdo Park & Hansol Hwang, 2020. "How Managers’ Job Crafting Reduces Turnover Intention: The Mediating Roles of Role Ambiguity and Emotional Exhaustion," IJERPH, MDPI, vol. 17(11), pages 1-17, June.
    7. Ana Gálvez & Francisco Tirado & M. Jesús Martínez, 2020. "Work–Life Balance, Organizations and Social Sustainability: Analyzing Female Telework in Spain," Sustainability, MDPI, vol. 12(9), pages 1-21, April.

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