IDEAS home Printed from https://ideas.repec.org/a/bla/jconsa/v55y2021i1p332-350.html
   My bibliography  Save this article

Is bank staff interaction associated with customer saving behavior in banks?

Author

Listed:
  • Julie Birkenmaier
  • Qiang John Fu

Abstract

Major changes are underway in the U.S. retail banking sector toward heavy investments in technology and fewer in personnel. Using the 2017 survey of household economics and decision‐making (SHED) (n = 11,359), we examine the relationship between saving behavior related to emergency, long‐term and periodic expenses and personal, technological, and hybrid bank account access methods. Binary logistic regression models were used to estimate the odds of reporting various saving behaviors in relation to various banking access methods. Findings suggest that the personal access method is positively associated with savings behavior for periodic expenses for the general population, and negatively associated with emergency savings in people with lower education attainment. Technology is associated with all types of saving behavior, while the hybrid access method is associated only with saving for periodic expenses. As investments in self‐service technology increase, the importance of access methods to savings behavior must be considered.

Suggested Citation

  • Julie Birkenmaier & Qiang John Fu, 2021. "Is bank staff interaction associated with customer saving behavior in banks?," Journal of Consumer Affairs, Wiley Blackwell, vol. 55(1), pages 332-350, March.
    • Handle: RePEc:bla:jconsa:v:55:y:2021:i:1:p:332-350
    DOI: 10.1111/joca.12348
    as

    Download full text from publisher

    File URL: https://doi.org/10.1111/joca.12348
    Download Restriction: no
    File URL: https://libkey.io/10.1111/joca.12348?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Canova, Luigina & Rattazzi, Anna Maria Manganelli & Webley, Paul, 2005. "The hierarchical structure of saving motives," Journal of Economic Psychology, Elsevier, vol. 26(1), pages 21-34, February.
    2. Lindqvist, Alf, 1981. "A note on determinants of household saving behavior," Journal of Economic Psychology, Elsevier, vol. 1(1), pages 39-57, January.
    3. Sang Joon Ahn & Seong Ho Lee, 2019. "The Effect of Consumers’ Perceived Value on Acceptance of an Internet-Only Bank Service," Sustainability, MDPI, vol. 11(17), pages 1-9, August.
    4. Leah Gjertson, 2016. "Emergency Saving and Household Hardship," Journal of Family and Economic Issues, Springer, vol. 37(1), pages 1-17, March.
    5. Fisher, Patti J. & Montalto, Catherine P., 2010. "Effect of saving motives and horizon on saving behaviors," Journal of Economic Psychology, Elsevier, vol. 31(1), pages 92-105, February.
    6. Somi Yu & Jieun Lee, 2019. "The Effects of Consumers’ Perceived Values on Intention to Purchase Upcycled Products," Sustainability, MDPI, vol. 11(4), pages 1-20, February.
    7. Meuter, Matthew L. & Ostrom, Amy L. & Bitner, Mary Jo & Roundtree, Robert, 2003. "The influence of technology anxiety on consumer use and experiences with self-service technologies," Journal of Business Research, Elsevier, vol. 56(11), pages 899-906, November.
    8. Sarah D. Asebedo & Melissa J. Wilmarth & Martin C. Seay & Kristy Archuleta & Gary L. Brase & Maurice MacDonald, 2019. "Personality and Saving Behavior Among Older Adults," Journal of Consumer Affairs, Wiley Blackwell, vol. 53(2), pages 488-519, June.
    9. Enzo Dia, 2011. "Uncertainty, trust, and the regulation of the banking industry," International Review of Economics, Springer;Happiness Economics and Interpersonal Relations (HEIRS), vol. 58(2), pages 213-228, June.
    10. Claire Célérier & Adrien Matray, 2014. "Mainstream Finance: Why Don't the Poor Participate? Evidence from Bank Branching Deregulation in the United States," Working Papers hal-02058261, HAL.
    11. Russell D. Kashian & Ran Tao & Robert Drago, 2018. "Bank deserts in the USA and the Great Recession: geography and demographics," Journal of Economic Studies, Emerald Group Publishing Limited, vol. 45(4), pages 691-709, September.
    12. Goodstein, Ryan M. & Rhine, Sherrie L.W., 2017. "The effects of bank and nonbank provider locations on household use of financial transaction services," Journal of Banking & Finance, Elsevier, vol. 78(C), pages 91-107.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Oppewal, Harmen & Paas, Leonard J. & Crouch, Geoffrey I. & Huybers, Twan, 2010. "Segmenting consumers based on how they spend a tax rebate: An analysis of the Australian stimulus payment," Journal of Economic Psychology, Elsevier, vol. 31(4), pages 510-519, August.
    2. Edyta Marcinkiewicz, 2018. "Does the retirement saving motive foster higher savings? The evidence from the Polish household survey," Business and Economic Horizons (BEH), Prague Development Center, vol. 14(1), pages 85-96, January.
    3. Maya Haran Rosen & Ofir Pinto & Olga Kondratjeva & Stephen Roll & Aytakin Huseynli & Michal Grinstein-Weiss, 2021. "Household Savings Decisions in Israel’s Child Savings Program: The Role of Demographic, Financial, and Intrinsic Factors," Journal of Family and Economic Issues, Springer, vol. 42(2), pages 368-386, June.
    4. Paas, Leonard J. & Bijmolt, Tammo H.A. & Vermunt, Jeroen K., 2007. "Acquisition patterns of financial products: A longitudinal investigation," Journal of Economic Psychology, Elsevier, vol. 28(2), pages 229-241, April.
    5. Kyoung Tae Kim & Soo Hyun Cho & Sharon A. DeVaney, 2021. "Racial/ethnic differences in holding a retirement saving motive: A decomposition analysis," Journal of Consumer Affairs, Wiley Blackwell, vol. 55(2), pages 464-482, June.
    6. D’Hondt, Catherine & De Winne, Rudy & Merli, Maxime, 2021. "Do retail investors bite off more than they can chew? A close look at their return objectives," Journal of Economic Behavior & Organization, Elsevier, vol. 188(C), pages 879-902.
    7. Nikolaos Satsios & Kostas Karamanis & Aikaterini Galanou & Ioannis Sotiropoulos, 2020. "Saving Motives and Intention towards Saving of Bulgarian Pomaks," International Journal of Economics and Financial Issues, Econjournals, vol. 10(3), pages 97-101.
    8. Wiesław Dębski & Bartosz Świderski, 2016. "An Allocation Analysis of Polish Household Savings Invested in Financial Assets, 2003 – 2014," Contemporary Economics, University of Economics and Human Sciences in Warsaw., vol. 10(2), June.
    9. Patti Fisher, 2013. "Is There Evidence of Loss Aversion in Saving Behaviors in Spain?," Journal of Family and Economic Issues, Springer, vol. 34(1), pages 41-51, March.
    10. Hu, Bo & Liu, Yu-li & Yan, Wenjia, 2021. "Should I scan my face? The influence of perceived value and trust on Chinese users' intention to use facial recognition payment," 23rd ITS Biennial Conference, Online Conference / Gothenburg 2021. Digital societies and industrial transformations: Policies, markets, and technologies in a post-Covid world 238028, International Telecommunications Society (ITS).
    11. Dominika Maison & Marta Marchlewska & Katarzyna Sekścińska & Joanna Rudzinska-Wojciechowska & Filip Łozowski, 2019. "You don’t have to be rich to save money: On the relationship between objective versus subjective financial situation and having savings," PLOS ONE, Public Library of Science, vol. 14(4), pages 1-15, April.
    12. Paas, L.J. & Bijmolt, T.H.A. & Vermunt, J.K., 2007. "Acquisition patterns of financial products : A longitudinal investigation," Other publications TiSEM 6e60376b-b689-4e76-93b8-5, Tilburg University, School of Economics and Management.
    13. Nikolaos Satsios & Mohga Bassim, 2018. "The effect of control variables on the saving motives of the Pomak households," Review of Applied Socio-Economic Research, Pro Global Science Association, vol. 15(1), pages 37-44, June.
    14. Dee Warmath & Genevieve Elizabeth O'Connor & Nancy Wong & Casey Newmeyer, 2022. "The role of social psychological factors in vulnerability to financial hardship," Journal of Consumer Affairs, Wiley Blackwell, vol. 56(3), pages 1148-1177, September.
    15. Terri Friedline & Zibei Chen & So’Phelia Morrow, 2021. "Families’ Financial Stress & Well-Being: The Importance of the Economy and Economic Environments," Journal of Family and Economic Issues, Springer, vol. 42(1), pages 34-51, July.
    16. Sandra Castro-González & Sara Fernández-López & Lucía Rey-Ares & David Rodeiro-Pazos, 2020. "The Influence of Attitude to Money on Individuals’ Financial Well-Being," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 148(3), pages 747-764, April.
    17. Pankaj Kumar Maskara & Emre Kuvvet & Gengxuan Chen, 2021. "The role of P2P platforms in enhancing financial inclusion in the United States: An analysis of peer‐to‐peer lending across the rural–urban divide," Financial Management, Financial Management Association International, vol. 50(3), pages 747-774, September.
    18. Mathieu R. Despard & Terri Friedline & Stacia Martin-West, 2020. "Why Do Households Lack Emergency Savings? The Role of Financial Capability," Journal of Family and Economic Issues, Springer, vol. 41(3), pages 542-557, September.
    19. Marcela Ibanez & Sebastian O. Schneider, 2023. "Income Risk, Precautionary Saving, and Loss Aversion – An Empirical Test," Discussion Paper Series of the Max Planck Institute for Research on Collective Goods 2023_06, Max Planck Institute for Research on Collective Goods.
    20. Filimonau, Viachaslau & Högström, Michaela, 2017. "The attitudes of UK tourists to the use of biofuels in civil aviation: An exploratory study," Journal of Air Transport Management, Elsevier, vol. 63(C), pages 84-94.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:jconsa:v:55:y:2021:i:1:p:332-350. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www.blackwellpublishing.com/journal.asp?ref=0022-0078 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.