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Informing existing technology acceptance models: a qualitative study with older persons and caregivers

Author

Listed:
  • Nadine Andrea Felber

    (University of Basel
    Macquarie University)

  • Wendy Lipworth

    (Macquarie University)

  • Yi Jiao (Angelina) Tian

    (University of Basel)

  • Delphine Roulet Schwab

    (HES-SO University of Applied Sciences and Arts of Western Switzerland)

  • Tenzin Wangmo

    (University of Basel)

Abstract

New technologies can help older persons age in place and support their caregivers. However, they need to be accepted by the end-users to do so. Technology acceptance models, such as TAM and UTAUT and their extensions, use factors like performance expectancy and effort expectancy to explain acceptance. Furthermore, they are based on quantitative methods. Our qualitative study investigates factors fostering and hindering acceptance among older persons and their caregivers for a variety of assistive technologies, including wearables, ambient sensors at home with and without cameras and social companion robots. The goal of this paper is twofold: On the one hand, it investigates the factors of technology acceptance models in a qualitative setting. On the other hand, it informs these models with aspects currently overlooked by them. The results reveal that performance expectancy and effort expectancy are relevant for acceptance. We also find that reliability, anxiety around technology and different social aspects have an influence on acceptance of assistive technology in aged care for all end-user groups. Our findings can be used to update current technology acceptance models and provide in-depth knowledge about the currently used factors.

Suggested Citation

  • Nadine Andrea Felber & Wendy Lipworth & Yi Jiao (Angelina) Tian & Delphine Roulet Schwab & Tenzin Wangmo, 2024. "Informing existing technology acceptance models: a qualitative study with older persons and caregivers," European Journal of Ageing, Springer, vol. 21(1), pages 1-16, December.
    • Handle: RePEc:spr:eujoag:v:21:y:2024:i:1:d:10.1007_s10433-024-00801-5
    DOI: 10.1007/s10433-024-00801-5
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    1. Yogesh K. Dwivedi & Nripendra P. Rana & Anand Jeyaraj & Marc Clement & Michael D. Williams, 2019. "Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model," Information Systems Frontiers, Springer, vol. 21(3), pages 719-734, June.
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    1. Nicoleta Cristache & Nicoleta Valentina Florea & Marian Nastase & Gabriel Croitoru & Costinela Fortea & Manuela-Violeta Tureatca, 2025. "The Influence of Political, Social, and Economic Factors on the Acceptance of Technology in the Workplace in the Context of Industrial Revolution 4.0," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 27(68), pages 1-76, February.

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