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Intention to use e-commerce vs physical shopping. Difference between consumers in the post-COVID era

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  • Higueras-Castillo, Elena
  • Liébana-Cabanillas, Francisco J.
  • Villarejo-Ramos, Ángel F.

Abstract

The increase in the widespread use of e-commerce reveals a greater tendency towards online shopping. The objective of this research is to analyze the drivers and barriers of online channel usage intention and their implications for physical channels, based on a modification of the UTAUT2 model, as well as to identify the relevant segments of e-commerce consumers versus physical shoppers in the post-COVID-19 era, using Hierarchical Tree Regression applying the CHAID method through an online questionnaire on a final sample of 491 Portuguese and 345 Spanish users. The results confirm the differences in the adoption of the use of electronic channels between the two countries, the absence of influence of most socio-demographic variables on intention, and the importance of behavioral variables in the definition of segments in both populations. Finally, strategic recommendations are made for each of the identified groups to improve the intention to use e-commerce platforms.

Suggested Citation

  • Higueras-Castillo, Elena & Liébana-Cabanillas, Francisco J. & Villarejo-Ramos, Ángel F., 2023. "Intention to use e-commerce vs physical shopping. Difference between consumers in the post-COVID era," Journal of Business Research, Elsevier, vol. 157(C).
    • Handle: RePEc:eee:jbrese:v:157:y:2023:i:c:s0148296322010876
    DOI: 10.1016/j.jbusres.2022.113622
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    2. da Silva, Filipa Pires & Jerónimo, Helena Mateus & Henriques, Paulo Lopes & Ribeiro, Joana, 2024. "Impact of digital burnout on the use of digital consumer platforms," Technological Forecasting and Social Change, Elsevier, vol. 200(C).
    3. Zarco, Carmen & Giráldez-Cru, Jesús & Cordón, Oscar & Liébana-Cabanillas, Francisco, 2024. "A comprehensive view of biometric payment in retailing: A complete study from user to expert," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
    4. Prakash Singh & Lama Khoshaim & Bader Nuwisser & Ibrahim Alhassan, 2024. "How Information Technology (IT) Is Shaping Consumer Behavior in the Digital Age: A Systematic Review and Future Research Directions," Sustainability, MDPI, vol. 16(4), pages 1-31, February.
    5. Mounir Dahmani & Adel Ben Youssef, 2023. "Unraveling the Determinants of Platform Economy Adoption in Developing Countries: An Extended Application of the UTAUT2 Model with a Privacy Calculus Perspective," Post-Print hal-04374239, HAL.

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    More about this item

    Keywords

    COVID-19; E-commerce; Physical shopping; Segmentation; UTAUT2; CHAID;
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