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Strategic Online and Offline Retail Pricing: A Review and Research Agenda

Author

Listed:
  • Grewal, Dhruv
  • Janakiraman, Ramkumar
  • Kalyanam, Kirthi
  • Kannan, P.K.
  • Ratchford, Brian
  • Song, Reo
  • Tolerico, Stephen

Abstract

In the increasingly complex retailing environment, more and more retailers operate in more than one channel, such as brick-and-mortar, catalogs, and online. Success in this dynamic environment relies on the strategic management and coordination of both online and offline pricing. This article provides an overview of findings from past research in both offline and online domains and presents an organizing framework, as well as an agenda to spur additional research.

Suggested Citation

  • Grewal, Dhruv & Janakiraman, Ramkumar & Kalyanam, Kirthi & Kannan, P.K. & Ratchford, Brian & Song, Reo & Tolerico, Stephen, 2010. "Strategic Online and Offline Retail Pricing: A Review and Research Agenda," Journal of Interactive Marketing, Elsevier, vol. 24(2), pages 138-154.
  • Handle: RePEc:eee:joinma:v:24:y:2010:i:2:p:138-154
    DOI: 10.1016/j.intmar.2010.02.007
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