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Job performance and job satisfaction: an integrated survey

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  • Maurizio Pugno
  • Sara Depedri

Abstract

The empirical evidence from the econometrics of self-reported job satisfaction and from organisational psychology on job performance confronts economic theory with some puzzling results. Job performance is found to be positively correlated with job satisfaction, whereas effort is assumed to be a disutility in the theory. Economic incentives are not found to be the main motivations of job performance; in some cases, indeed, they are even counterproductive. Interest in the job is found to account better for job satisfaction. This paper proposes an integrated approach to these issues by (i) conducting an interdisciplinary critical survey, (ii) proposing a simple economic framework within which to explain the puzzles. The key idea behind this framework is that intrinsic motivations and self-esteem help explain both job satisfaction and job performance. The employer can thus adopt other, more friendly actions, besides using incentives and controls to enhance performance by employees.

Suggested Citation

  • Maurizio Pugno & Sara Depedri, 2009. "Job performance and job satisfaction: an integrated survey," Department of Economics Working Papers 0904, Department of Economics, University of Trento, Italia.
  • Handle: RePEc:trn:utwpde:0904
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    Cited by:

    1. Hussein Isse Hassan Abdirahman & Iliyasu Shiyanbade Najeemdeen & Bello Taofik Abidemi & Roshidah Binti Ahmad, 2018. "The Relationship between Job Satisfaction, Work-Life Balance and Organizational Commitment on Employee Performance," Academic Journal of Economic Studies, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 4(3), pages 12-17, September.
    2. Greer K. Gosnell & John A. List & Robert D. Metcalfe, 2020. "The Impact of Management Practices on Employee Productivity: A Field Experiment with Airline Captains," Journal of Political Economy, University of Chicago Press, vol. 128(4), pages 1195-1233.
    3. Gosnell, Greer & Metcalfe, Robert & List, John A, 2016. "A new approach to an age-old problem: solving externalities by incenting workers directly," LSE Research Online Documents on Economics 84331, London School of Economics and Political Science, LSE Library.
    4. Andrew J. Oswald & Eugenio Proto & Daniel Sgroi, 2015. "Happiness and Productivity," Journal of Labor Economics, University of Chicago Press, vol. 33(4), pages 789-822.
    5. Tcherneva Pavlina R., 2012. "The Job Guarantee: Delivering the Benefits That Basic Income Only Promises – A Response to Guy Standing," Basic Income Studies, De Gruyter, vol. 7(2), pages 66-87, January.
    6. Cristina Borra & Francisco Gómez-García, 2016. "Wellbeing at Work and the Great Recession: The Effect of Others’ Unemployment," Journal of Happiness Studies, Springer, vol. 17(5), pages 1939-1962, October.
    7. Majid Golzarpour & Meroe Vameghi & Homeira Sajjadi & Gholamreza Harouni, 2017. "Explanation of Children’s Health through Parents’ Mental Health and Job Satisfaction by Structural Equation Modeling," Global Journal of Health Science, Canadian Center of Science and Education, vol. 9(2), pages 166-166, February.
    8. Stefania Capecchi & Maria Iannario & Domenico Piccolo, 2012. "Modelling Job Satisfaction in AlmaLaurea Surveys," Working Papers 56, AlmaLaurea Inter-University Consortium.
    9. Stefania Capecchi & Domenico Piccolo, 2016. "Investigating the determinants of job satisfaction of Italian graduates: a model-based approach," Journal of Applied Statistics, Taylor & Francis Journals, vol. 43(1), pages 169-179, January.
    10. Elisabetta De Antoni, 2009. "Money and finance: the heterodox views of R. Clower, A. Leijonhufvud and H. Minsky," Department of Economics Working Papers 0908, Department of Economics, University of Trento, Italia.
    11. Muhamad Khalil Omar & Norashikin Hussein & Norazamimah Azli, 2016. "Role Overload, Self- Efficacy, Locus of Control and Job Performance among Employees of a Printing Company in Malaysia," Information Management and Business Review, AMH International, vol. 8(5), pages 61-69.
    12. Nunzia Nappo, 2019. "Relationships on the Job and Work-Related Stress within the Third Sector in Europe," Journal of Entrepreneurial and Organizational Diversity, European Research Institute on Cooperative and Social Enterprises, vol. 8(2), pages 27-45.
    13. LIU Yang, 2019. "Relative Wages and Job Satisfaction of Migrant Workers: An Economic Perspective Using Data from Japan," Discussion papers 19033, Research Institute of Economy, Trade and Industry (RIETI).
    14. Ivan Vratskikh & Raed Masadeh & Musa Al-Lozi & Mahmoud Maqableh, 2016. "The Impact of Emotional Intelligence on Job Performance via the Mediating Role of Job Satisfaction," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(2), pages 1-69, January.
    15. Radu Florea & Antonio Amuza, 2015. "Identifying company values and employee satisfaction in modern organizations – a case study on the methods used to diagnose employee satisfaction and recognize company values," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(1), pages 1165-1171, July.
    16. Romina Gambacorta & Maria Iannario, 2013. "Measuring Job Satisfaction with CUB Models," LABOUR, CEIS, vol. 27(2), pages 198-224, June.
    17. Lisi, Gaetano & Ruiu, Gabriele & Lucidi, Federico, 2012. "Data report on work attitudes - Background paper," MPRA Paper 62316, University Library of Munich, Germany.
    18. Hong Bo & Ciaran Driver, 2012. "Agency Theory, Corporate Governance and Finance," Chapters, in: Michael Dietrich & Jackie Krafft (ed.), Handbook on the Economics and Theory of the Firm, chapter 11, Edward Elgar Publishing.
    19. Alexi Danchev & Erkan Ilgün, 2013. "Job Performance, Job Satisfaction and Human Capital in the Labour Market in Bosnia," International Journal of Management, Knowledge and Learning, International School for Social and Business Studies, Celje, Slovenia, vol. 2(1), pages 25-44.
    20. Ibrahim S. Abdullah, 2017. "Influences of Knowledge Sharing on Individual Performance in Saudi Organisations," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(02), pages 1-15, June.

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    More about this item

    Keywords

    job performance; job satisfaction; intrinsic motivations;
    All these keywords.

    JEL classification:

    • A12 - General Economics and Teaching - - General Economics - - - Relation of Economics to Other Disciplines
    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
    • L31 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Nonprofit Institutions; NGOs; Social Entrepreneurship
    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives

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