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The Impact of Emotional Intelligence on Job Performance via the Mediating Role of Job Satisfaction

Author

Listed:
  • Ivan Vratskikh
  • Raed Masadeh
  • Musa Al-Lozi
  • Mahmoud Maqableh

Abstract

Recent research findings are accumulating evidence that Emotional Intelligence (EI) is associated positively with important work manners. However, the research on Emotional Intelligence is mainly conducted in business field and in western countries; therefore there is a shortage of research on Emotional Intelligence in the context of public sector in Jordan. The aim of this study is to explore the influence of Emotional Intelligence on job performance and job satisfaction as well as the mediating role of job satisfaction on job performance among the administrative employees of the University of Jordan. The present study is based on Mayer and Salovey’s (2000) ability model of Emotional Intelligence. A sample consisted of 354 employees from the University of Jordan who completed self-report questionnaire. Structural equation modeling (SEM) was used in order to test the proposed hypotheses. The research found that Emotional Intelligence is positively correlated with job performance and job satisfaction. The findings of this study also confirm the mediatory role of job satisfaction in relationship between Emotional Intelligence and job performance. It is suggested that Emotional Intelligence can be used to predict job performance and job satisfaction, therefore the understanding of Emotional Intelligence theory and its applications can be promoted for managerial and human resource practices throughout public sector organizations.

Suggested Citation

  • Ivan Vratskikh & Raed Masadeh & Musa Al-Lozi & Mahmoud Maqableh, 2016. "The Impact of Emotional Intelligence on Job Performance via the Mediating Role of Job Satisfaction," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(2), pages 1-69, January.
    • Handle: RePEc:ibn:ijbmjn:v:11:y:2016:i:2:p:69
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    References listed on IDEAS

    as
    1. Maurizio Pugno & Sara Depedri, 2010. "Job Performance and Job Satisfaction: An Integrated Survey," Economia politica, Società editrice il Mulino, issue 1, pages 175-210.
    2. Samina Qasim & Farooq-E-Azam Cheema & Nadeem A.Syed, 2012. "Exploring Factors Affecting Employees Job Satisfaction At Work," IBT Journal of Business Studies (JBS), Ilma University, Faculty of Management Science, vol. 8(1), pages 31-39.
    3. Shields, Michael A. & Ward, Melanie, 2001. "Improving nurse retention in the National Health Service in England: the impact of job satisfaction on intentions to quit," Journal of Health Economics, Elsevier, vol. 20(5), pages 677-701, September.
    4. Samina Qasim & Farooq-E-Azam Cheema & Nadeem A. Syed, 2012. "Exploring Factors Affecting Employees Job Satisfaction At Work," IBT Journal of Business Studies (JBS), Ilma University, Faculty of Management Science, vol. 8(1), pages 8-4.
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    Citations

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    Cited by:

    1. Subhashini D & Shaju M, 2016. "Emotional Intelligence Has a Greater Impact on Job Performance of Employees – An Exploratory Study on Manufacturing Industries, Coimbatore, Tamil Nadu, India," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(12), pages 177-177, November.
    2. Haneen Bisharat & Bader Obeidat & Ala'aldin Alrowwad & Ali Tarhini & Ibrahim Mukattash, 2016. "The Effect of Human Resource Management Practices on Organizational Commitment in Chain Pharmacies in Jordan," International Journal of Business and Management, Canadian Center of Science and Education, vol. 12(1), pages 1-50, December.
    3. Huwaida Al-Tarawneh & Ahmad Battah, 2018. "Emotional intelligence and its Relationship with Administrative Creativity among School Principals in Karak," Modern Applied Science, Canadian Center of Science and Education, vol. 12(10), pages 208-208, October.
    4. Siswoyo Haryono & Febry Rosady & Mohd Shamsuri MdSaad, 2018. "Effects of Emotional and Spiritual Intelligence on Job Performance among Temporary Nurses at Abdul Riva’i Regional General Hospital, Berau District, East Kalimantan Province, Indonesia," Management Issues in Healthcare System, EUROKD, vol. 4, pages 42-54.
    5. Md Aktar Kamal & Rakib Hasan Anik, 2019. "Consequences of employees` perception towards their jobs: evidence from the leather industry of Bangladesh," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 9(11), pages 367-380, November.
    6. R. Anggiwidya Garini & Muafi Muafi, 2023. "The effect of digital competence, work life balance and work stress towards service performance with moderation of emotional intelligence on employees of PT.X," International Journal of Business Ecosystem & Strategy (2687-2293), Bussecon International Academy, vol. 5(2), pages 01-11, April.
    7. Rand Al-Dmour & Farah Hammdan & Hani Al-Dmour & Ala'aldin Alrowwad & Sufian Khwaldeh, 2017. "The Effect of Lifestyle on Online Purchasing Decision for Electronic Services: The Jordanian Flying E-Tickets Case," Asian Social Science, Canadian Center of Science and Education, vol. 13(11), pages 157-157, November.

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    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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