IDEAS home Printed from https://ideas.repec.org/a/adi/ijbess/v5y2023i2p01-11.html

The effect of digital competence, work life balance and work stress towards service performance with moderation of emotional intelligence on employees of PT.X

Author

Listed:
  • R. Anggiwidya Garini

    (Universitas Islam Indonesia)

  • Muafi Muafi

    (Universitas Islam Indonesia)

Abstract

In today’s technology and digital era, the main problem that can impact the life sector is the aspect of Human Resources with the expertise and competence of an employee. Organizational goals will be achieved, however, with advances in information technology, activities carried out by humans can be completed efficiently and effectively to obtain optimal results. This study aims to determine employees' service performance by linking several variables including digital competence, work-life balance, work stress, and emotional intelligence. This study used the PLS (Partial Least Square) analysis tool and the number of samples was 190 respondents. The study results show that digital competence has no effect on service performance but positively impacts work-life balance and stress. Moreover, emotional intelligence does not moderate the relationship between digital competence and work life balance on service performance but moderates the relationship between work stress and service performance. This research was conducted to determine the performance of employee services and the employees of PT. X were the object of analysis.

Suggested Citation

  • R. Anggiwidya Garini & Muafi Muafi, 2023. "The effect of digital competence, work life balance and work stress towards service performance with moderation of emotional intelligence on employees of PT.X," International Journal of Business Ecosystem & Strategy (2687-2293), Bussecon International Academy, vol. 5(2), pages 01-11, April.
    • Handle: RePEc:adi:ijbess:v:5:y:2023:i:2:p:01-11
    DOI: 10.36096/ijbes.v5i2.403
    as

    Download full text from publisher

    File URL: https://www.bussecon.com/ojs/index.php/ijbes/article/view/403/204
    Download Restriction: no
    File URL: https://doi.org/10.36096/ijbes.v5i2.403
    Download Restriction: no
    File URL: https://libkey.io/10.36096/ijbes.v5i2.403?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Ivan Vratskikh & Raed Masadeh & Musa Al-Lozi & Mahmoud Maqableh, 2016. "The Impact of Emotional Intelligence on Job Performance via the Mediating Role of Job Satisfaction," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(2), pages 1-69, January.
    2. Gadaf Rexhepi & Besar Berisha, 2017. "The effects of emotional intelligence in employees performance," International Journal of Business and Globalisation, Inderscience Enterprises Ltd, vol. 18(4), pages 467-479.
    3. Khaled adnan Bataineh, 2019. "Impact of Work-Life Balance, Happiness at Work, on Employee Performance," International Business Research, Canadian Center of Science and Education, vol. 12(2), pages 99-112, February.
    4. Sowon Kim & Mireia Las Heras & Pablo Escribano, 2016. "When Satisfaction with Work-family Balance Pays," International Business Research, Canadian Center of Science and Education, vol. 9(11), pages 178-188, November.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Rizki Vina Yurinta Subari & Hunik Sri Runing Sawitri, 2022. "The effect of work from home toward work-life balance and productivity with work stress as a mediating variable: Study on employees of Financial Services Authority (OJK RI)," Asian Management and Business Review, Master of Management, Department of Management, Faculty of Business and Economics Universitas Islam Indonesia, vol. 2(2), pages 176-192.
    2. Nurul Aisyah Awanis binti A Rahim & Khatijah Omar & Adnan ul Haque & Hamizah Muhammad & Jumadil Saputra & Fasaaro Hulu, 2022. "Impacts of Work–Family Culture on Employee Job Performance in Achieving Sustainable Development Goals," Sustainability, MDPI, vol. 14(12), pages 1-14, June.
    3. Haneen Bisharat & Bader Obeidat & Ala'aldin Alrowwad & Ali Tarhini & Ibrahim Mukattash, 2016. "The Effect of Human Resource Management Practices on Organizational Commitment in Chain Pharmacies in Jordan," International Journal of Business and Management, Canadian Center of Science and Education, vol. 12(1), pages 1-50, December.
    4. Nur Raihana Mohd Sallem & Nor Haliza Che Hussain & Siti Nasuha Muhmad & Che Ku Hisam Che Ku Kassim, 2025. "Flexible Work Revolution among Accountants in Malaysia: Challenges and Benefits," Information Management and Business Review, AMH International, vol. 17(1), pages 223-232.
    5. Eva Gorgenyi-Hegyes & Robert Jeyakumar Nathan & Maria Fekete-Farkas, 2021. "Workplace Health Promotion, Employee Wellbeing and Loyalty during Covid-19 Pandemic—Large Scale Empirical Evidence from Hungary," Economies, MDPI, vol. 9(2), pages 1-22, April.
    6. Allstrin, Susanna & Grafström, Jonas & Stern, Charlotta & Weidenstedt, Linda, 2022. "Managing Work from Anywhere: Six Points to Consider for HR Professionals," Ratio Working Papers 357, The Ratio Institute.
    7. Shuaizhi Gao & Peng Zhou & Hongyan Zhang & Shuo Yang, 2025. "Evaluating socio-economic and subjective well-being impacts of coal power phaseout in China," Nature Communications, Nature, vol. 16(1), pages 1-12, December.
    8. Md Aktar Kamal & Rakib Hasan Anik, 2019. "Consequences of employees` perception towards their jobs: evidence from the leather industry of Bangladesh," Asian Journal of Empirical Research, Asian Economic and Social Society, vol. 9(11), pages 367-380, November.
    9. BAKANAUSKIENĖ Irena & ZAGURSKYTĖ Gustė, 2022. "Different Generations’ Expectations of Happiness at Work: The Case of Lithuania," Management of Organizations: Systematic Research, Sciendo, vol. 88(1), pages 17-30, December.
    10. Mwanaidi Shafii Msuya & Anitha Bommagowni Kumar, 2022. "The role of supervisor work-life support on the correlation between work autonomy, workload and performance: perspective from Tanzania banking employees," Future Business Journal, Springer, vol. 8(1), pages 1-16, December.
    11. Kwang-Hi Park & Hyunlye Kim & Suin Park, 2021. "Leisure Factors Predicting the Happiness of Self-Employed Workers in South Korea," IJERPH, MDPI, vol. 18(18), pages 1-11, September.
    12. Mohd Azerul Azim Haron & Muhamad Khalil Omar & Idaya Husna Mohd & Syezreen Dalina Rusdi & Norashikin Hussein & Ainie Hairianie Aluwi, 2025. "Work–Life Balance Post Online Teaching: A Study among Educators in Negeri Sembilan, Malaysia," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 9(5), pages 2108-2121, May.
    13. Parvaneh Bahrami & Saeed Nosratabadi & Khodayar Palouzian & Szilard Hegedus, 2023. "Modeling the Impact of Mentoring on Women's Work-LifeBalance: A Grounded Theory Approach," Papers 2305.16095, arXiv.org.
    14. Phyoe Marnn & Thaw Tar Oo & Phyo Moh Moh Zin & Nizeyimana Jean Claude, 2021. "Performances of Myanmar Military in COVID-19 Pandemic Period & Disparities of Public Attitudes on Myanmar Military "Between Before COVID-19 And Present COVID-19 Period"," Technium Social Sciences Journal, Technium Science, vol. 16(1), pages 584-598, February.
    15. Subhashini D & Shaju M, 2016. "Emotional Intelligence Has a Greater Impact on Job Performance of Employees – An Exploratory Study on Manufacturing Industries, Coimbatore, Tamil Nadu, India," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(12), pages 177-177, November.
    16. Deny Mahendra & Desi Tri Kurniawati, 2024. "Flexi-time as a predictor of employee performance in public hospital sector: mediating role of work-life balance and job satisfaction," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 13(3), pages 194-204, April.
    17. Lahav, Eyal & Shavit, Tal, 2025. "The perceived impact of current work–life balance on one’s financial future," Journal of Behavioral and Experimental Finance, Elsevier, vol. 46(C).
    18. Tharushika PATHIRANAGE & Ali KHATIBI & Jacquline THAM, 2023. "Impact Of Working Environment And Workload On Work Life Balance Towards Job Satisfaction: An Empirical Study," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 13(1), pages 5-20, March.
    19. Lev S. Mazelis & Gleb V. Grenkin & Kirill I. Lavrenyuk, 2024. "Model of the Influence of Employee Competencies on Performance Considering Burnout," Journal of Applied Economic Research, Graduate School of Economics and Management, Ural Federal University, vol. 23(1), pages 227-250.
    20. Huwaida Al-Tarawneh & Ahmad Battah, 2018. "Emotional intelligence and its Relationship with Administrative Creativity among School Principals in Karak," Modern Applied Science, Canadian Center of Science and Education, vol. 12(10), pages 208-208, October.

    More about this item

    Keywords

    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:adi:ijbess:v:5:y:2023:i:2:p:01-11. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Umit Hacioglu (email available below). General contact details of provider: https://edirc.repec.org/data/ibihutr.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.