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Bank profit efficiency and financial consumer protection policies

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  • Gaganis, Chrysovalantis
  • Galariotis, Emilios
  • Pasiouras, Fotios
  • Staikouras, Christos

Abstract

Over the last decade, financial consumer protection policies have attracted a lot of attention among policy makers. However, empirical evidence on the impact of such policies on bank efficiency is nonexistent. At the same time, important differences on the instruments used to conduct prudential and financial consumer supervision do not permit the generalization of the findings of studies that focus on the former. The present study uses a sample of 2413 banks from 79 countries to examine, for the first time in the literature, whether and if so how financial consumer protection policies influence bank profit efficiency around the globe. Considering policies related to disclosures to customers, fair treatment, dispute resolution, and the power of the financial consumer protection supervisory agency, our results show that more regulatory requirements decrease bank efficiency. The results are robust to various tests.

Suggested Citation

  • Gaganis, Chrysovalantis & Galariotis, Emilios & Pasiouras, Fotios & Staikouras, Christos, 2020. "Bank profit efficiency and financial consumer protection policies," Journal of Business Research, Elsevier, vol. 118(C), pages 98-116.
  • Handle: RePEc:eee:jbrese:v:118:y:2020:i:c:p:98-116
    DOI: 10.1016/j.jbusres.2020.06.033
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    Keywords

    Consumer protection; Regulations; Banks; Efficiency;
    All these keywords.

    JEL classification:

    • G28 - Financial Economics - - Financial Institutions and Services - - - Government Policy and Regulation
    • K22 - Law and Economics - - Regulation and Business Law - - - Business and Securities Law

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