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Financial Consumer Protection and the Cost of Financial Intermediation: Evidence from Advanced and Developing Economies

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  • Fotios Pasiouras

    (Financial Engineering Laboratory, School of Production Engineering and Management, Technical University of Crete, Chania 731 00, Greece; and University of Surrey, Guildford GU2 7XH, United Kingdom)

Abstract

Using a data set of approximately 3,000 commercial banks from more than 100 countries, I examine the impact of financial consumer protection policies on the cost of financial intermediation. I find evidence that the existence of internal mechanisms for handling complaints, requirements for fair treatment, supervisory power related to consumer protection, and various disclosure requirements reduce the cost of financial intermediation in advanced countries. The results are different in the case of developing countries, where I observe that most financial consumer protection policies increase the cost of intermediation, suggesting that banks pass on regulatory burdens to their customers.

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  • Fotios Pasiouras, 2018. "Financial Consumer Protection and the Cost of Financial Intermediation: Evidence from Advanced and Developing Economies," Management Science, INFORMS, vol. 64(2), pages 902-924, February.
    • Handle: RePEc:inm:ormnsc:v:64:y:2018:i:2:p:-902-924
    DOI: 10.287/mnsc.2016.2585
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    2. Nana Kwasi Karikari & Kwadwo Kwakye Gyan & Muhammad Ahad Hayat Khan & Baah Aye Kusi, 2023. "Institutional quality and social cost of intermediation in Africa: Does the level of financial market development matter?," International Journal of Finance & Economics, John Wiley & Sons, Ltd., vol. 28(2), pages 1899-1910, April.
    3. Anna (Ania) Zalewska, 2022. "Saving with Group or Individual Personal Pension Schemes: How Much Difference Does It Make?," Management Science, INFORMS, vol. 68(7), pages 5384-5402, July.
    4. Gerrard, Russell & Hiabu, Munir & Kyriakou, Ioannis & Nielsen, Jens Perch, 2019. "Communication and personal selection of pension saver’s financial risk," European Journal of Operational Research, Elsevier, vol. 274(3), pages 1102-1111.
    5. Chrysovalantis Gaganis & Emilios Galariotis & Fotios Pasiouras & Christos Staikouras, 2021. "Macroprudential regulations and bank profit efficiency: international evidence," Journal of Regulatory Economics, Springer, vol. 59(2), pages 136-160, April.
    6. Zhang, Ailian & Wang, Shuyao & Lien, Donald & Yu, Chia-Feng (Jeffrey), 2023. "Are banks rewarded for financial consumer protection? Evidence from a quasi-natural experiment," Finance Research Letters, Elsevier, vol. 52(C).

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