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Bank Profit Efficiency and Financial Consumer Protection Policies

Author

Listed:
  • Chrysovalantis Gaganis

    (Department of Economics, University of Crete)

  • Emilios C. C Galariotis

    (Audencia Business School)

  • Fotios Pasiouras

    (Montpellier Business School)

  • Christos Staikouras

    (Ministry of Finance, Greece, AUEB - Athens University of Economics and Business)

Abstract

Over the last decade, financial consumer protection policies have attracted a lot of attention among policy makers. However, empirical evidence on the impact of such policies on bank efficiency is nonexistent. At the same time, important differences on the instruments used to conduct prudential and financial consumer supervision do not permit the generalization of the findings of studies that focus on the former. The present study uses a sample of 2,413 banks from 79 countries to examine, for the first time in the literature, whether and if so how financial consumer protection policies influence bank profit efficiency around the globe. Considering policies related to disclosures to customers, fair treatment, dispute resolution, and the power of the financial consumer protection supervisory agency, our results show that more regulatory requirements decrease bank efficiency. The results are robust to various tests.

Suggested Citation

  • Chrysovalantis Gaganis & Emilios C. C Galariotis & Fotios Pasiouras & Christos Staikouras, 2020. "Bank Profit Efficiency and Financial Consumer Protection Policies," Post-Print hal-02870297, HAL.
    • Handle: RePEc:hal:journl:hal-02870297
    DOI: 10.1016/j.jbusres.2020.06.033
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    Cited by:

    1. Chrysovalantis Gaganis & Emilios Galariotis & Fotios Pasiouras & Christos Staikouras, 2021. "Macroprudential regulations and bank profit efficiency: international evidence," Journal of Regulatory Economics, Springer, vol. 59(2), pages 136-160, April.
    2. Olivier Mesly & Hareesh Mavoori & Nicolas Huck, 2023. "The Role of Financial Spinning, Learning, and Predation in Market Failure," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 14(1), pages 517-543, March.
    3. Xia, Yufei & Han, Zhiyin & Zheng, Qiong & Yang, Xiaoli, 2024. "The (in)effectiveness of financial consumer protection: Quasi-experimental evidence from consumer finance in China," Pacific-Basin Finance Journal, Elsevier, vol. 88(C).
    4. Pozniakova Olena & Dobosh Nazar, 2020. "Development of digitalization mechanism of institute of financial ombudsman on example of Ukraine," Technology audit and production reserves, Socionet;Technology audit and production reserves, vol. 6(4(56)), pages 54-59.
    5. Zhang, Ailian & Wang, Shuyao & Lien, Donald & Yu, Chia-Feng (Jeffrey), 2023. "Are banks rewarded for financial consumer protection? Evidence from a quasi-natural experiment," Finance Research Letters, Elsevier, vol. 52(C).
    6. Ongena, Steven & Paraschiv, Florentina & Reite, Endre J., 2023. "Counteroffers and Price Discrimination in Mortgage Lending," Journal of Empirical Finance, Elsevier, vol. 74(C).
    7. Prakash, Navendu & Singh, Shveta & Sharma, Seema, 2025. "Technological catch-up, nonmonotonicity, and convergence: Parametric evidence from the BRICS and European banking systems," Economic Systems, Elsevier, vol. 49(1).
    8. Ruitao Gu & Qiaoyun Zhang & Wei Zhou & Jianxu Liu, 2022. "Judging the True Health of Finance Institutions Based on Risk Behavior and Operation Performance," Mathematical Problems in Engineering, Hindawi, vol. 2022, pages 1-21, November.
    9. Gabor, Michelle & Premti, Arjan & Jafarinejad, Mohammad, 2024. "Consumer protection and firm valuation: A study of overdraft protection and US banks," Finance Research Letters, Elsevier, vol. 67(PB).
    10. Matthew Yau Choi Chow & Shirie Pui Shan Ho, 2025. "Effects of financial consumer protection on brand love and brand advocacy," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 30(2), pages 1-15, June.
    11. Johannes Binswanger & Anja Garbely & Manuel Oechslin, 2023. "Investor beliefs about transformative innovations under uncertainty," Economica, London School of Economics and Political Science, vol. 90(360), pages 1119-1144, October.
    12. Dutra, Tiago M. & Teixeira, João C.A. & Dias, José Carlos, 2023. "Banking regulation and banks’ risk-taking behavior: The role of investors’ protection," The Quarterly Review of Economics and Finance, Elsevier, vol. 90(C), pages 124-148.

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    Keywords

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    JEL classification:

    • G28 - Financial Economics - - Financial Institutions and Services - - - Government Policy and Regulation
    • K22 - Law and Economics - - Regulation and Business Law - - - Business and Securities Law

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