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A Caseworker Like Me: Does the Similarity between Unemployed and Caseworker Increase Job Placements?

Listed author(s):
  • Behncke, Stefanie

    ()

    (Swiss National Bank)

  • Frölich, Markus

    ()

    (University of Mannheim)

  • Lechner, Michael

    ()

    (University of St. Gallen)

This paper examines whether the chances of job placements improve if unemployed persons are counselled by caseworkers who belong to the same social group, defined by gender, age, education, and nationality. Based on an unusually informative dataset, which links Swiss unemployed to their caseworkers, we find positive employment effects of about 4 percentage points if caseworker and unemployed belong to the same social group. Coincidence in a single characteristic, e.g. same gender of caseworker and unemployed, does not lead to detectable effects on employment. These results, obtained by statistical matching methods, are confirmed by several robustness checks.

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Paper provided by Institute for the Study of Labor (IZA) in its series IZA Discussion Papers with number 3437.

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Length: 51 pages
Date of creation: Apr 2008
Publication status: published in: Economic Journal, 2010, 120(549), 1430-1459
Handle: RePEc:iza:izadps:dp3437
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