Customer-Employee Substitution: Evidence from Gasoline Stations
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- Emek Basker & Lucia Foster & Shawn Klimek, 2017. "Customer‐employee substitution: Evidence from gasoline stations," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 26(4), pages 876-896, December.
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More about this item
Keywords
Customer-employee substitution; retail; gasoline station; self service; full service; outsourcing;All these keywords.
JEL classification:
- D22 - Microeconomics - - Production and Organizations - - - Firm Behavior: Empirical Analysis
- D24 - Microeconomics - - Production and Organizations - - - Production; Cost; Capital; Capital, Total Factor, and Multifactor Productivity; Capacity
- J23 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Labor Demand
- L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce
NEP fields
This paper has been announced in the following NEP Reports:- NEP-ENE-2015-12-28 (Energy Economics)
- NEP-HIS-2015-12-28 (Business, Economic and Financial History)
- NEP-LMA-2015-12-28 (Labor Markets - Supply, Demand, and Wages)
- NEP-MKT-2015-12-28 (Marketing)
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