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Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards

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Cited by:

  1. Boselie, J.P.P.E.F. & van der Wiele, A., 2002. "High Performance Work Systems," ERIM Report Series Research in Management ERS-2002-44-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  2. Voros, Jozsef, 2006. "The dynamics of price, quality and productivity improvement decisions," European Journal of Operational Research, Elsevier, vol. 170(3), pages 809-823, May.
  3. Goh Ah Bee & Nopasit Chakpitak, 2015. "Embracing the ROFO Principle before Implementing Lean Production: A Chief Operating Officer’s Experiences and Reflections," Quality Innovation Prosperity, Technical University of Košice, Department of integrated management, vol. 19(2).
  4. Konstantinos I. Stouras & Jeremy Hutchison-Krupat & Raul O. Chao, 2022. "The Role of Participation in Innovation Contests," Management Science, INFORMS, vol. 68(6), pages 4135-4150, June.
  5. Yi-Ling Cheng & Juin-Jen Chang, 2017. "The Quality of Intermediate Goods: Growth and Welfare Implications," The Economic Record, The Economic Society of Australia, vol. 93(302), pages 434-447, September.
  6. Petra Štamfestová, 2013. "Performance management of industrial companies in the Czech Republic," Ekonomika a Management, Prague University of Economics and Business, vol. 2013(2), pages 5-17.
  7. Sadikoglu, Esin & Zehir, Cemal, 2010. "Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms," International Journal of Production Economics, Elsevier, vol. 127(1), pages 13-26, September.
  8. Athreye, Suma & Saeed, Abubakr & Saad Baloch, Muhammad, 2023. "The survival of outward investments from China and India: Is there a North-South divide?," Journal of Business Research, Elsevier, vol. 154(C).
  9. Delis, Manthos D. & Kazakis, Pantelis & Zopounidis, Constantin, 2023. "Management and takeover decisions," European Journal of Operational Research, Elsevier, vol. 304(3), pages 1256-1268.
  10. Weiping Liu & Yanling Lian & Cuili Qian, 2022. "Buffering and bridging: How firms manage the burden of celebrity," Asia Pacific Journal of Management, Springer, vol. 39(2), pages 483-513, June.
  11. Jianchang Fan & Debing Ni & Xiaowo Tang, 2017. "Product quality choice in two-echelon supply chains under post-sale liability: insights from wholesale price contracts," International Journal of Production Research, Taylor & Francis Journals, vol. 55(9), pages 2556-2574, May.
  12. Nikola Knego, 2008. "Students And Entrepreneurship: An Example," JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA, Babes-Bolyai University, Faculty of Business.
  13. Tari, Juan Jose & Molina, Jose Francisco & Castejon, Juan Luis, 2007. "The relationship between quality management practices and their effects on quality outcomes," European Journal of Operational Research, Elsevier, vol. 183(2), pages 483-501, December.
  14. Manthos D. Delis & Pantelis Kazakis & Constantin Zopounidis, 2021. "Management Practices and Takeover Decisions," Working Papers 2021_10, Business School - Economics, University of Glasgow.
  15. A.Addae-Korankye, 2013. "Total Quality Management (TQM): A Source of Competitive Advantage. A Comparative Study of Manufacturing and Service Firms in Ghana," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 3(6), pages 1293-1305, June.
  16. Gürtler, Marc & Schunck, Stefan, 2005. "Das Qualitätsmanagement und Ratingindikatoren von SDAX Unternehmen," Working Papers FW13V3, Technische Universität Braunschweig, Institute of Finance.
  17. Charles J. Corbett & Robert D. Klassen, 2006. "Extending the Horizons: Environmental Excellence as Key to Improving Operations," Manufacturing & Service Operations Management, INFORMS, vol. 8(1), pages 5-22, March.
  18. Karthik Balakrishnan & Sridhar Seshadri & Anshul Sheopuri & Ananth Iyer, 2007. "Indian Auto-Component Supply Chain at the Crossroads," Interfaces, INFORMS, vol. 37(4), pages 310-323, August.
  19. O’Neill, Peter & Sohal, Amrik & Teng, Chih Wei, 2016. "Quality management approaches and their impact on firms׳ financial performance – An Australian study," International Journal of Production Economics, Elsevier, vol. 171(P3), pages 381-393.
  20. Anandasivam Gopal & Guodong (Gordon) Gao, 2009. "Certification in the Indian Offshore IT Services Industry," Manufacturing & Service Operations Management, INFORMS, vol. 11(3), pages 471-492, December.
  21. McGuire, Stephen J. & Dilts, David M., 2008. "The financial impact of standard stringency: An event study of successive generations of the ISO 9000 standard," International Journal of Production Economics, Elsevier, vol. 113(1), pages 3-22, May.
  22. David I. Levine & Michael W. Toffel, 2010. "Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers," Management Science, INFORMS, vol. 56(6), pages 978-996, June.
  23. Yan Dong & Kefeng Xu & Sining Song, 2014. "Can Product Recalls Be Profitable? Insights from Behavior Economics Models and Empirical Studies," Working Papers 0189mss, College of Business, University of Texas at San Antonio.
  24. Zeynep Ton, 2008. "The Effect of Labor on Profitability: The Role of Quality," Harvard Business School Working Papers 09-040, Harvard Business School, revised Jul 2009.
  25. Alsawafi, Ahmed & Lemke, Fred & Yang, Ying, 2021. "The impacts of internal quality management relations on the triple bottom line: A dynamic capability perspective," International Journal of Production Economics, Elsevier, vol. 232(C).
  26. Andy C. L. Yeung & Chris K. Y. Lo & T. C. E. Cheng, 2011. "Behind the Iron Cage: An Institutional Perspective on ISO 9000 Adoption and CEO Compensation," Organization Science, INFORMS, vol. 22(6), pages 1600-1612, December.
  27. Desfitrina Desfitrina & Zulfadhli Zulfadhli & Widarti Widarti, 2019. "Good Service Strategies Affect Competitive Advantage," International Review of Management and Marketing, Econjournals, vol. 9(6), pages 135-144.
  28. Kevin B. Hendricks & Vinod R. Singhal, 2005. "Association Between Supply Chain Glitches and Operating Performance," Management Science, INFORMS, vol. 51(5), pages 695-711, May.
  29. Pieter Jong & Antony Paulraj & Constantin Blome, 2014. "The Financial Impact of ISO 14001 Certification: Top-Line, Bottom-Line, or Both?," Journal of Business Ethics, Springer, vol. 119(1), pages 131-149, January.
  30. Andreas C. Soteriou & Richard B. Chase, 2000. "A Robust Optimization Approach for Improving Service Quality," Manufacturing & Service Operations Management, INFORMS, vol. 2(3), pages 264-286, May.
  31. Lin, Chin-Sen & Su, Chao-Ton, 2013. "The Taiwan national quality award and market value of the firms: An empirical study," International Journal of Production Economics, Elsevier, vol. 144(1), pages 57-67.
  32. Lai, Richard, 2007. "Inventory and the Shape of the Earth," MPRA Paper 4754, University Library of Munich, Germany.
  33. Krohmer, Harley & Homburg, Christian & Workman, John P., 2002. "Should marketing be cross-functional? Conceptual development and international empirical evidence," Journal of Business Research, Elsevier, vol. 55(6), pages 451-465, June.
  34. Hoang, Phi Cong & McGuire, William & Prakash, Aseem, 2018. "Reducing Toxic Chemical Pollution in Response to Multiple Information Signals: The 33/50 Voluntary Program and Toxicity Disclosures," Ecological Economics, Elsevier, vol. 146(C), pages 193-202.
  35. Maiga, Adam S., 2014. "Assessing self-selection and endogeneity issues in the relation between activity-based costing and performance," Advances in accounting, Elsevier, vol. 30(2), pages 251-262.
  36. Lamberson, P.J. & Page, Scott E., 2012. "The effect of feedback consistency on success in markets with positive feedbacks," Economics Letters, Elsevier, vol. 114(3), pages 259-261.
  37. Yang, Jie & Wong, Christina W.Y. & Lai, Kee-hung & Ntoko, Alfred Ngome, 2009. "The antecedents of dyadic quality performance and its effect on buyer-supplier relationship improvement," International Journal of Production Economics, Elsevier, vol. 120(1), pages 243-251, July.
  38. Han, Jiqin & Omta, S.W.F. (Onno) & Trienekens, Jacques H., 2007. "The Joint Impact of Supply Chain Integration and Quality Management on the Performance of Pork Processing Firms in China," International Food and Agribusiness Management Review, International Food and Agribusiness Management Association, vol. 10(2), pages 1-32.
  39. Joshua G. Rosett & Richard N. Rosett, 1999. "Characteristics of TQM: Evidence from the RIT/USA Today Quality Cup Competition," NBER Working Papers 7241, National Bureau of Economic Research, Inc.
  40. Joseph A. Clougherty, & Michał Grajek, & Oz Shy, 2016. "Taking ‘some’ of the mimicry out of the adoption process: Quality management and strategic substitution," ESMT Research Working Papers ESMT-16-05, ESMT European School of Management and Technology.
  41. Hill, Craig A. & Zhang, G. Peter & Miller, Keith E., 2018. "Collaborative planning, forecasting, and replenishment & firm performance: An empirical evaluation," International Journal of Production Economics, Elsevier, vol. 196(C), pages 12-23.
  42. Lai, Kee-hung & Cheng, T.C.E. & Yeung, A.C.L., 2005. "Relationship stability and supplier commitment to quality," International Journal of Production Economics, Elsevier, vol. 96(3), pages 397-410, June.
  43. Clougherty, Joseph A. & Grajek, Michał, 2023. "Decertification in quality-management standards by incrementally and radically innovative organizations," Research Policy, Elsevier, vol. 52(1).
  44. Torsten Bornemann & Cornelia Hattula & Stefan Hattula, 2020. "Successive product generations: financial implications of industry release rhythm alignment," Journal of the Academy of Marketing Science, Springer, vol. 48(6), pages 1174-1191, November.
  45. Clougherty, Joseph A. & Grajek, Michal & Shy, Oz, 2016. "Taking ‘Some’ of the Mimicry Out of the Adoption Process: Quality-Management and Strategic Substitution," CEPR Discussion Papers 11661, C.E.P.R. Discussion Papers.
  46. Vörös, József, 2003. "A minőség figyelembevételének szükségessége az egyensúlyi állapot meghatározásában [The need to consider quality when determining a state of equilibrium]," Közgazdasági Szemle (Economic Review - monthly of the Hungarian Academy of Sciences), Közgazdasági Szemle Alapítvány (Economic Review Foundation), vol. 0(1), pages 6-21.
  47. Wu, Pei-Ju, 2016. "Eco-activities and operating performance in the computer and electronics industryAuthor-Name: Chopra, Sunil," European Journal of Operational Research, Elsevier, vol. 248(3), pages 971-981.
  48. Suresh Muthulingam & Anupam Agrawal, 2016. "Does Quality Knowledge Spillover at Shared Suppliers? An Empirical Investigation," Manufacturing & Service Operations Management, INFORMS, vol. 18(4), pages 525-544, October.
  49. Zu, Xingxing & Robbins, Tina L. & Fredendall, Lawrence D., 2010. "Mapping the critical links between organizational culture and TQM/Six Sigma practices," International Journal of Production Economics, Elsevier, vol. 123(1), pages 86-106, January.
  50. Vera Ferrón Vílchez & Nicole Darnall, 2016. "Two are Better Than One: The Link Between Management Systems and Business Performance," Business Strategy and the Environment, Wiley Blackwell, vol. 25(4), pages 221-240, May.
  51. Ken Moon & Prashant Loyalka & Patrick Bergemann & Joshua Cohen, 2022. "The Hidden Cost of Worker Turnover: Attributing Product Reliability to the Turnover of Factory Workers," Management Science, INFORMS, vol. 68(5), pages 3755-3767, May.
  52. Lisa Callagher & Peter Smith, 2017. "Innovation Awards: Reward, Recognition, And Ritual," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(05), pages 1-19, June.
  53. Fynes, Brian & Voss, Chris & de Burca, Sean, 2005. "The impact of supply chain relationship quality on quality performance," International Journal of Production Economics, Elsevier, vol. 96(3), pages 339-354, June.
  54. Charles J. Corbett & María J. Montes-Sancho & David A. Kirsch, 2005. "The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis," Management Science, INFORMS, vol. 51(7), pages 1046-1059, July.
  55. Vishal Gaur & Marshall L. Fisher & Ananth Raman, 2005. "An Econometric Analysis of Inventory Turnover Performance in Retail Services," Management Science, INFORMS, vol. 51(2), pages 181-194, February.
  56. Banker, Rajiv D. & Bardhan, Indranil R. & Chen, Tai-Yuan, 2008. "The role of manufacturing practices in mediating the impact of activity-based costing on plant performance," Accounting, Organizations and Society, Elsevier, vol. 33(1), pages 1-19, January.
  57. Ana Kundid Novokmet & Andrijana Rogošiæ, 2017. "Long-Term Financial Effects of Quality Management System Maturity Based on ISO 9001 Principles," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(S11), pages 1003-1003.
  58. Lai, Kee-Hung, 2003. "Market orientation in quality-oriented organizations and its impact on their performance," International Journal of Production Economics, Elsevier, vol. 84(1), pages 17-34, April.
  59. Bendig, David & Brettel, Malte & Downar, Benedikt, 2018. "Inventory component volatility and its relation to returns," International Journal of Production Economics, Elsevier, vol. 200(C), pages 37-49.
  60. Treacy, Raymond & Humphreys, Paul & McIvor, Ronan & Lo, Chris, 2019. "ISO14001 certification and operating performance: A practice-based view," International Journal of Production Economics, Elsevier, vol. 208(C), pages 319-328.
  61. Bichescu, Bogdan & Raturi, Amitabh, 2015. "The antecedents and consequences of plant closing announcements," International Journal of Production Economics, Elsevier, vol. 168(C), pages 197-210.
  62. Lai, Kee-hung & Cheng, T. C. E., 2003. "Initiatives and outcomes of quality management implementation across industries," Omega, Elsevier, vol. 31(2), pages 141-154, April.
  63. Woldt, Jason & Godfrey, Michael, 2022. "Is there a home field advantage? The impact of shareholder wealth from U.S. manufacturing location decisions: A comparative analysis," International Journal of Production Economics, Elsevier, vol. 248(C).
  64. Adámek, Pavel, 2018. "A Comparative Analysis of the Performance of the Czech Excellence Award Winners," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2018), Split, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Split, Croatia, 6-8 September 2018, pages 7-16, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
  65. Christian C. Blanco & Felipe Caro & Charles J. Corbett, 2019. "Managing Safety‐Related Disruptions: Evidence from the U.S. Nuclear Power Industry," Risk Analysis, John Wiley & Sons, vol. 39(10), pages 2197-2213, October.
  66. Nelson, Andrew & Earle, Andrew & Howard-Grenville, Jennifer & Haack, Julie & Young, Doug, 2014. "Do innovation measures actually measure innovation? Obliteration, symbolic adoption, and other finicky challenges in tracking innovation diffusion," Research Policy, Elsevier, vol. 43(6), pages 927-940.
  67. Cho, Young Sik & Linderman, Kevin, 2019. "Metacognition-based process improvement practices," International Journal of Production Economics, Elsevier, vol. 211(C), pages 132-144.
  68. Maiga, Adam S. & Nilsson, Anders & Jacobs, Fred A., 2014. "Assessing the interaction effect of cost control systems and information technology integration on manufacturing plant financial performance," The British Accounting Review, Elsevier, vol. 46(1), pages 77-90.
  69. Lo, Chris K.Y. & Yeung, Andy C.L. & Cheng, T.C.E., 2009. "ISO 9000 and supply chain efficiency: Empirical evidence on inventory and account receivable days," International Journal of Production Economics, Elsevier, vol. 118(2), pages 367-374, April.
  70. Vörös, József, 2008. "A kereslet hatása az árak, a minőség és a fejlesztési döntések dinamikájára [The effect of demand on the dynamics of prices, quality and development decisions]," Közgazdasági Szemle (Economic Review - monthly of the Hungarian Academy of Sciences), Közgazdasági Szemle Alapítvány (Economic Review Foundation), vol. 0(12), pages 1094-1115.
  71. Tari, Juan Jose & Sabater, Vicente, 2004. "Quality tools and techniques: Are they necessary for quality management?," International Journal of Production Economics, Elsevier, vol. 92(3), pages 267-280, December.
  72. Shesen Guo & Ganzhou Zhang, 2017. "Analyzing concept complexity, knowledge ageing and diffusion pattern of Mooc," Scientometrics, Springer;Akadémiai Kiadó, vol. 112(1), pages 413-430, July.
  73. Corredor, Pilar & Goñi, Salomé, 2011. "TQM and performance: Is the relationship so obvious?," Journal of Business Research, Elsevier, vol. 64(8), pages 830-838, August.
  74. Konecny, Philipp A. & Thun, Jörn-Henrik, 2011. "Do it separately or simultaneously--An empirical analysis of a conjoint implementation of TQM and TPM on plant performance," International Journal of Production Economics, Elsevier, vol. 133(2), pages 496-507, October.
  75. Nohel Zaman & David M. Goldberg & Richard J. Gruss & Alan S. Abrahams & Siriporn Srisawas & Peter Ractham & Michelle M.H. Şeref, 2022. "Cross-Category Defect Discovery from Online Reviews: Supplementing Sentiment with Category-Specific Semantics," Information Systems Frontiers, Springer, vol. 24(4), pages 1265-1285, August.
  76. David M. Goldberg & Jason K. Deane & Terry R. Rakes & Loren Paul Rees, 2022. "3D Printing Technology and the Market Value of the Firm," Information Systems Frontiers, Springer, vol. 24(4), pages 1379-1392, August.
  77. Roland T. Rust & Timothy Keiningham & Stephen Clemens & Anthony Zahorik, 1999. "Return on Quality at Chase Manhattan Bank," Interfaces, INFORMS, vol. 29(2), pages 62-72, April.
  78. Voros, Jozsef, 2002. "Product balancing under conditions of quality inflation, cost pressures and growth strategies," European Journal of Operational Research, Elsevier, vol. 141(1), pages 153-166, August.
  79. Sveen, Finn Olav & Torres, Jose M. & Sarriegi, Jose M., 2009. "Blind information security strategy," International Journal of Critical Infrastructure Protection, Elsevier, vol. 2(3), pages 95-109.
  80. Nicolau, Juan Luis & Sellers, Ricardo, 2010. "The quality of quality awards: Diminishing information asymmetries in a hotel chain," Journal of Business Research, Elsevier, vol. 63(8), pages 832-839, August.
  81. Irina I. Frolova & Emma N. Gilyazeva, 2018. "Foreign Experience of TQM Application in Practice," Journal of New Economy, Ural State University of Economics, vol. 19(2), pages 36-49, April.
  82. Pepis, Scott & de Jong, Pieter, 2019. "Effects of Shariah-compliant business practices on long-term financial performance," Pacific-Basin Finance Journal, Elsevier, vol. 53(C), pages 254-267.
  83. Kevin B. Hendricks & Vinod R. Singhal, 2001. "The Long-Run Stock Price Performance of Firms with Effective TQM Programs," Management Science, INFORMS, vol. 47(3), pages 359-368, March.
  84. Christian Terwiesch & Marcelo Olivares & Bradley R. Staats & Vishal Gaur, 2020. "OM Forum—A Review of Empirical Operations Management over the Last Two Decades," Manufacturing & Service Operations Management, INFORMS, vol. 22(4), pages 656-668, July.
  85. Omrane, Amina, 2022. "The main determinants and effects of product innovation: An exploratory study on the pastry companies of the region of Sfax (in Tunisia)," Technological Forecasting and Social Change, Elsevier, vol. 185(C).
  86. Thomas F. Gattiker & Julia Hartmann & Finn Wynstra & Mark Pagell & David Cantor & Tingting Yan & Wendy Tate, 2022. "Testing the shoulders of giants—Replication research using registered reports," Journal of Supply Chain Management, Institute for Supply Management, vol. 58(3), pages 89-94, July.
  87. Edelcio Koitiro Nisiyama & José Carlos Tiomatsu Oyadomari & Chen Yen-Tsang & Andson Braga de Aguiar, 2016. "The Use of Management Control Systems and Operations Management Techniques," Brazilian Business Review, Fucape Business School, vol. 13(2), pages 56-81, March.
  88. Victoria Pekka Economou & Pantelis G. Chatzikonstantinou, 2009. "Gaining Company’s Sustained Competitive Advantage, Is Really a Necessary Precondition for Improved Organizational Performance? The Case of TQM," European Research Studies Journal, European Research Studies Journal, vol. 0(3), pages 83-100.
  89. Verbeeten, F.H.M., 2005. "New’ Performance Measures: Determinants of Their Use and Their Impact on Performance," ERIM Report Series Research in Management ERS-2005-054-F&A, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  90. Lima, Marcos A. M. & Resende, Marcelo & Hasenclever, Lia, 2004. "Skill enhancement efforts and firm performance in the Brazilian chemical industry: An exploratory canonical correlation analysis--research note," International Journal of Production Economics, Elsevier, vol. 87(2), pages 149-155, January.
  91. Lai, Kee-hung & Cheng, T. C. Edwin, 2005. "Effects of quality management and marketing on organizational performance," Journal of Business Research, Elsevier, vol. 58(4), pages 446-456, April.
  92. Wang, Zhining & Cai, Shaohan Alan & Ren, Shuang & Singh, Sanjay Kumar, 2023. "Green operational performance in a high-tech industry: Role of green HRM and green knowledge," Journal of Business Research, Elsevier, vol. 160(C).
  93. Benjamin Melamed & Rudolf Leuschner & Weiwei Chen & Dale S. Rogers & Min Cao, 2022. "Inventory turns and finite-horizon Little’s Laws," Annals of Operations Research, Springer, vol. 317(1), pages 129-146, October.
  94. L. M. Daphne Yiu & Hugo K. S. Lam & Andy C. L. Yeung & T. C. E. Cheng, 2020. "Enhancing the Financial Returns of R&D Investments through Operations Management," Production and Operations Management, Production and Operations Management Society, vol. 29(7), pages 1658-1678, July.
  95. Ozkan Tutuncu & Deniz Kucukusta, 2010. "Canonical correlation between job satisfaction and EFQM business excellence model," Quality & Quantity: International Journal of Methodology, Springer, vol. 44(6), pages 1227-1238, October.
  96. Hoang, Phi & McGuire, William & Prakash, Aseem, 2016. "Is there Life after Death?: The Enduring Effects of the 33/50 Program on Emission Reductions," 2016 Annual Meeting, July 31-August 2, Boston, Massachusetts 235556, Agricultural and Applied Economics Association.
  97. Jackson, Sherry Avery & Gopalakrishna-Remani, Venugopal & Mishra, Rajat & Napier, Randy, 2016. "Examining the impact of design for environment and the mediating effect of quality management innovation on firm performance," International Journal of Production Economics, Elsevier, vol. 173(C), pages 142-152.
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