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Quality tools and techniques: Are they necessary for quality management?

  • Tari, Juan Jose
  • Sabater, Vicente
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    File URL: http://www.sciencedirect.com/science/article/B6VF8-4B725N1-4/2/bf4fe9a20ade6e74a6dce56a448befb9
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    Article provided by Elsevier in its journal International Journal of Production Economics.

    Volume (Year): 92 (2004)
    Issue (Month): 3 (December)
    Pages: 267-280

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    Handle: RePEc:eee:proeco:v:92:y:2004:i:3:p:267-280
    Contact details of provider: Web page: http://www.elsevier.com/locate/ijpe

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    1. Bayo-Moriones, Alberto & Merino-Diaz de Cerio, Javier, 2001. "Quality management and high performance work practices: Do they coexist?," International Journal of Production Economics, Elsevier, vol. 73(3), pages 251-259, October.
    2. Easton, George S & Jarrell, Sherry L, 1998. "The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation," The Journal of Business, University of Chicago Press, vol. 71(2), pages 253-307, April.
    3. Peterson, Robert A, 1994. " A Meta-analysis of Cronbach's Coefficient Alpha," Journal of Consumer Research, University of Chicago Press, vol. 21(2), pages 381-91, September.
    4. Lai, Kee-Hung, 2003. "Market orientation in quality-oriented organizations and its impact on their performance," International Journal of Production Economics, Elsevier, vol. 84(1), pages 17-34, April.
    5. Kevin B. Hendricks & Vinod R. Singhal, 1997. "Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards," Management Science, INFORMS, vol. 43(9), pages 1258-1274, September.
    6. Zackrisson, J. & Franzen, M. & Melbin, M. & Shahnavaz, H., 1995. "Quality by a step-by-step program in low scale industries," International Journal of Production Economics, Elsevier, vol. 41(1-3), pages 419-427, October.
    7. Govers, Cor P. M., 2001. "QFD not just a tool but a way of quality management," International Journal of Production Economics, Elsevier, vol. 69(2), pages 151-159, January.
    8. Ritchie, L. & Dale, B. G., 2000. "Self-assessment using the business excellence model: A study of practice and process," International Journal of Production Economics, Elsevier, vol. 66(3), pages 241-254, July.
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