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The impact of ISO 9000 and EFQM on the use of flexible work practices

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  • Bayo-Moriones, Alberto
  • Merino-Díaz-de-Cerio, Javier
  • Antonio Escamilla-de-León, Sergio
  • Mary Selvam, Rejina

Abstract

The purpose of this paper is to analyse the differences between the two most frequently used quality management approaches implemented by firms, ISO 9000 and EFQM, in terms of their impact on the adoption of innovative work organization practices. In order to accomplish this objective, we have selected a sample of 665 establishments with at least 20 employees, from the manufacturing, building and service sectors. Results show that, as expected, EFQM involves an advance over ISO 9000 regarding the use of innovative work practices.

Suggested Citation

  • Bayo-Moriones, Alberto & Merino-Díaz-de-Cerio, Javier & Antonio Escamilla-de-León, Sergio & Mary Selvam, Rejina, 2011. "The impact of ISO 9000 and EFQM on the use of flexible work practices," International Journal of Production Economics, Elsevier, vol. 130(1), pages 33-42, March.
    • Handle: RePEc:eee:proeco:v:130:y:2011:i:1:p:33-42
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    5. Tamayo-Torres, Javier & Gutierrez-Gutierrez, Leopoldo & Ruiz-Moreno, Antonia, 2014. "The relationship between exploration and exploitation strategies, manufacturing flexibility and organizational learning: An empirical comparison between Non-ISO and ISO certified firms," European Journal of Operational Research, Elsevier, vol. 232(1), pages 72-86.
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    7. Manders, Basak & de Vries, Henk J. & Blind, Knut, 2016. "ISO 9001 and product innovation: A literature review and research framework," Technovation, Elsevier, vol. 48, pages 41-55.
    8. Vishal Singh Patyal & K. Maddulety, 2015. "Interrelationship between Total Quality Management and Six Sigma: A Review," Global Business Review, International Management Institute, vol. 16(6), pages 1025-1060, December.
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