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Comparative Review Of Performance Measurement Methods Effectiveness

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  • Kyriaki Papadopoulou

    (South-West University "Neofit Rilski".)

Abstract

The role of performance measurement methods in the employee performance and organizational productivity has been emphasized time and again in existing literature. However, the comparative relevance of different performance measurement methods for the same purpose remains under-explored in the literature. This paper adopts a systematic review approach to compare and contrast the selected performance measurement methods such as 360 -degree feedback, balanced scorecard and EFQM. It was found that every method has its own strengths and loopholes hence there cannot be any “one-size-fits-all†approach when it comes to their impact on productivity and organizational performance. The organizations need to be cautious about which particular method they employ depending upon the objectives of performance measurement.

Suggested Citation

  • Kyriaki Papadopoulou, 2020. "Comparative Review Of Performance Measurement Methods Effectiveness," Economics and Management, Faculty of Economics, SOUTH-WEST UNIVERSITY "NEOFIT RILSKI", BLAGOEVGRAD, vol. 17(1), pages 127-139.
    • Handle: RePEc:neo:journl:v:17:y:2020:i:1:p:127-139
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    References listed on IDEAS

    as
    1. Robert S. Kaplan, 2010. "Conceptual Foundations of the Balanced Scorecard," Harvard Business School Working Papers 10-074, Harvard Business School.
    2. Mazzei, Matthew J. & Flynn, C. Brian & Haynie, Jeffrey J., 2016. "Moving beyond initial success: Promoting innovation in small businesses through high-performance work practices," Business Horizons, Elsevier, vol. 59(1), pages 51-60.
    3. Adler, Seymour & Campion, Michael & Colquitt, Alan & Grubb, Amy & Murphy, Kevin & Ollander-Krane, Rob & Pulakos, Elaine D., 2016. "Getting Rid of Performance Ratings: Genius or Folly? A Debate," Industrial and Organizational Psychology, Cambridge University Press, vol. 9(2), pages 219-252, June.
    4. Jonathan H. Westover & Andrew R. Westover & L. Alan Westover, 2010. "Enhancing long‐term worker productivity and performance," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 59(4), pages 372-387, April.
    5. Alžbeta Kucharčíková & Martin Mičiak & Miloš Hitka, 2018. "Evaluating the Effectiveness of Investment in Human Capital in E-Business Enterprise in the Context of Sustainability," Sustainability, MDPI, vol. 10(9), pages 1-23, September.
    6. Pankaj C. Patel & Betty Conklin, 2012. "Perceived Labor Productivity in Small Firms—The Effects of High–Performance Work Systems and Group Culture through Employee Retention," Entrepreneurship Theory and Practice, , vol. 36(2), pages 205-235, March.
    7. Milena Filipova, 2010. "Decision Making System," Economics and Management, Faculty of Economics, SOUTH-WEST UNIVERSITY "NEOFIT RILSKI", BLAGOEVGRAD, vol. 6(4), pages 25-32.
    8. Bayo-Moriones, Alberto & Merino-Díaz-de-Cerio, Javier & Antonio Escamilla-de-León, Sergio & Mary Selvam, Rejina, 2011. "The impact of ISO 9000 and EFQM on the use of flexible work practices," International Journal of Production Economics, Elsevier, vol. 130(1), pages 33-42, March.
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    More about this item

    Keywords

    performance management systems; 360 degree feedback; EFQM; balanced scorecard; organizational performance;
    All these keywords.

    JEL classification:

    • O15 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Economic Development: Human Resources; Human Development; Income Distribution; Migration
    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • M5 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics

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