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Two decades of research on innovation in services: which place for public services?

Listed author(s):
  • Faïz Gallouj

    ()

    (CLERSE - Centre lillois d'études et de recherches sociologiques et économiques - CNRS - Université Lille 1 - Sciences et technologies)

  • Faridah Djellal

    ()

    (CLERSE - Centre lillois d'études et de recherches sociologiques et économiques - CNRS - Université Lille 1 - Sciences et technologies)

After a long period of disregard and underestimation, the issue of innovation in services is now being taken seriously in economic theory, as well as in public policy. This is not yet the case for innovation in public services. The objective of this paper is to propose a reinterpretation of the literature on innovation in services in the light of public services. Building on the interpretative framework of assimilation, demarcation, inversion and integration perspectives often used to analyze innovation in market services, we review how the major studies conducted during two decades of research on innovation in services explicitly address or can be extrapolated to address innovation in public services. We also seek to identify shortfalls in this literature and determine new avenues of research and action.

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File URL: https://halshs.archives-ouvertes.fr/halshs-00960624/document
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Paper provided by HAL in its series Post-Print with number halshs-00960624.

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Date of creation: 02 Apr 2012
Publication status: Published in 1st International EIBURS-TAIPS Conference on: Innovation in the public sector and public e-services, Apr 2012, Urbino, Italy
Handle: RePEc:hal:journl:halshs-00960624
Note: View the original document on HAL open archive server: https://halshs.archives-ouvertes.fr/halshs-00960624
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