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Services Innovation: Coming Of Age In The Knowledge-Based Economy



    () (CRIC and PREST, University of Manchester, Mathematics Building, Oxford Road, Manchester M13 9PL, UK)


This collection of essays demonstrates that research on services innovation is now a vibrant and mature field within innovation studies. Examining the development of this field, and the contributions of these essays in particular, we argue that the time is right for a "marriage" between the study of services innovation and mainstream innovation studies. While there is a great deal to be learned from the study of services innovation, treating this as a separate area of study runs the risk that important lessons for the study of innovation within manufacturing and other sectors may be lost. These essays point the way toward more integrated approaches, which are particularly suitable for studying innovation processes in the knowledge-based economy.

Suggested Citation

  • Ian Miles, 2000. "Services Innovation: Coming Of Age In The Knowledge-Based Economy," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 4(04), pages 371-389.
  • Handle: RePEc:wsi:ijimxx:v:04:y:2000:i:04:n:s1363919600000202
    DOI: 10.1142/S1363919600000202

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    Cited by:

    1. repec:eee:touman:v:31:y:2010:i:1:p:1-12 is not listed on IDEAS
    2. Yuriko Sawatani & Yuko Fujigaki, 2014. "Transformation of R&D into a Driver of Service Innovation: Conceptual Model and Empirical Analysis," Service Science, INFORMS, vol. 6(1), pages 1-14, February.
    3. de la Peña, Mario Raúl & Núñez-Serrano, Juan A. & Turrión, Jaime & Velázquez, Francisco J., 2016. "Are innovations relevant for consumers in the hospitality industry? A hedonic approach for Cuban hotels," Tourism Management, Elsevier, vol. 55(C), pages 184-196.
    4. Michael A. Cusumano & Steven J. Kahl & Fernando F. Suarez, 2015. "Services, industry evolution, and the competitive strategies of product firms," Strategic Management Journal, Wiley Blackwell, vol. 36(4), pages 559-575, April.
    5. Ki H. Kang & Jina Kang, 2009. "Do External Knowledge Sourcing Methods Matter in Service Innovation? Analysis of South Korean Service Firms," TEMEP Discussion Papers 200908, Seoul National University; Technology Management, Economics, and Policy Program (TEMEP), revised Aug 2009.
    6. repec:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0321-6 is not listed on IDEAS
    7. Ellen D. Harpel, 2010. "Services in the Detroit regional economy: implications for a city in transition," The Service Industries Journal, Taylor & Francis Journals, vol. 31(4), pages 597-612, May.
    8. Wong, Poh-Kam & He, Zi-Lin, 2002. "The Impacts of Knowledge Interaction with Manufacturing Clients on KIBS Firms Innovation Behaviour," WIDER Working Paper Series 069, World Institute for Development Economic Research (UNU-WIDER).
    9. Robert Huggins, 2010. "The Growth of Knowledge-Intensive Business Services: Innovation, Markets and Networks," European Planning Studies, Taylor & Francis Journals, vol. 19(8), pages 1459-1480, July.
    10. Jon Sundbo & Donna Sundbo & Anders Henten, 2015. "Service encounters as bases for innovation," The Service Industries Journal, Taylor & Francis Journals, vol. 35(5), pages 255-274, March.
    11. repec:eee:touman:v:33:y:2012:i:4:p:776-789 is not listed on IDEAS
    12. John Beech & Matias Ramirez & Sally Randles, 2003. "Book Reviews," The Service Industries Journal, Taylor & Francis Journals, vol. 23(5), pages 162-168, November.
    13. Elche,Dioni & Consoli, Davide & Sánchez-Barrioluengo, Mabel, 2017. "From brawn to brains: manufacturing-KIBS interdependency," INGENIO (CSIC-UPV) Working Paper Series 201701, INGENIO (CSIC-UPV).
    14. repec:spr:jknowl:v:9:y:2018:i:3:d:10.1007_s13132-016-0374-8 is not listed on IDEAS
    15. repec:bla:growch:v:47:y:2016:i:4:p:481-496 is not listed on IDEAS

    More about this item


    innovation; services; knowledge-based economy; knowledge-intensive business services;

    JEL classification:

    • A1 - General Economics and Teaching - - General Economics
    • D8 - Microeconomics - - Information, Knowledge, and Uncertainty
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • L16 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Industrial Organization and Macroeconomics; Macroeconomic Industrial Structure


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