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A model for analysing the innovation dynamic in services: the case of 'assembled' services

Listed author(s):
  • Faridah Djellal

    (CLERSE - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille, Sciences et Technologies - ULCO - Université du Littoral Côte d'Opale - CNRS - Centre National de la Recherche Scientifique)

  • Faïz Gallouj

    (CLERSE - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille, Sciences et Technologies - ULCO - Université du Littoral Côte d'Opale - CNRS - Centre National de la Recherche Scientifique)

This article examines the question of innovation in a particular group of services, namely 'assembled' services, such as hotels, retailing and distribution, hospitals, theme parks, etc. These are complex services produced by combining a variable number of other constituent services. Drawing on findings from the economics of services and the economics of innovation, we begin by developing a simple framework for analysing the output of services that are 'assembled' in nature, in which the main service provided is integrated into a complex system of other constituent services that call on various types of technologies and competences. This framework is then used to highlight the various principles driving innovation in this type of service.

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File URL: https://halshs.archives-ouvertes.fr/halshs-01113871/document
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Paper provided by HAL in its series Post-Print with number halshs-01113871.

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Date of creation: 09 Sep 2007
Publication status: Published in SEM 2007, Service engineering and management summer school, Sep 2007, Helsinki, Finland. 2007, 〈10.1504/IJSTM.2008.019702〉
Handle: RePEc:hal:journl:halshs-01113871
DOI: 10.1504/IJSTM.2008.019702
Note: View the original document on HAL open archive server: https://halshs.archives-ouvertes.fr/halshs-01113871
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  1. Michel Berry, 1983. "Une technologie invisible - L'impact des instruments de gestion sur l'évolution des systèmes humains," Post-Print hal-00263141, HAL.
  2. Gallouj, Faiz & Weinstein, Olivier, 1997. "Innovation in services," Research Policy, Elsevier, vol. 26(4-5), pages 537-556, December.
  3. Faridah Djellal & Faïz Gallouj, 2012. "L'innovation dans les services publics," Revue française d'économie, Presses de Sciences-Po, vol. 0(2), pages 97-142.
  4. Faridah Djellal & Dominique Francoz & Camal Gallouj & Faïz Gallouj & Yves Jacquin, 2003. "Revising the definition of research and development in the light of the specificities of services," Science and Public Policy, Oxford University Press, vol. 30(6), pages 415-429, December.
  5. Gadrey, Jean, 2000. "The Characterization of Goods and Services: An Alternative Approach," Review of Income and Wealth, International Association for Research in Income and Wealth, vol. 46(3), pages 369-387, September.
  6. Hill, T P, 1977. "On Goods and Services," Review of Income and Wealth, International Association for Research in Income and Wealth, vol. 23(4), pages 315-338, December.
  7. Faridah Djellal & Camal Gallouj & FaÏz Gallouj & Karim Gallouj, 2004. "L’hôpital innovateur : de l'innovation médicale à l'innovation de service," Post-Print hal-01111760, HAL.
  8. Faïz Gallouj, 2002. "Innovation in the service economy: the new wealth of nations," Post-Print halshs-00198409, HAL.
  9. Albert Bressand & Kalipso Nicolaidis, 1988. "Les services au cœur de l'économie relationnelle," Revue d'Économie Industrielle, Programme National Persée, vol. 43(1), pages 141-163.
  10. Djellal, Faridah & Gallouj, FaIz, 2005. "Mapping innovation dynamics in hospitals," Research Policy, Elsevier, vol. 34(6), pages 817-835, August.
  11. Faridah Djellal & Faïz Gallouj, 2002. "Nouvelle économie des services et innovation," Post-Print halshs-01112543, HAL.
  12. Sophie Boutillier & Faridah Djellal & FaÏz Gallouj & Blandine Laperche & Dimitri Uzunidis, 2012. "L’innovation verte," Post-Print halshs-01112008, HAL.
  13. Faïz Gallouj, 1998. "Les trajectoires de l’innovation dans les services : vers un enrichissement des taxonomies évolutionnistes," Post-Print halshs-01114020, HAL.
  14. Faïz Gallouj, 1997. "Towards a neo-Schumpeterian theory of innovation in services?," Science and Public Policy, Oxford University Press, vol. 24(6), pages 405-420, December.
  15. Peter Hill, 1999. "Tangibles, intangibles and services: a new taxonomy for the classification of output," Canadian Journal of Economics, Canadian Economics Association, vol. 32(2), pages 426-446, April.
  16. FaÏz Gallouj, 1994. "Economie de l'innovation dans les services," Post-Print hal-01111989, HAL.
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