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Innovation in libraries: A service-oriented perspective
[L'innovation dans les bibliothèques : Une perspective orientée service]

Author

Listed:
  • Benoît Desmarchelier

    (CEPN - Centre d'Economie de l'Université Paris Nord - Université Sorbonne Paris Nord)

  • Faridah Djellal

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Faïz Gallouj

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

Abstract

This article is devoted to the question of innovation in libraries. Ignored by ‘service studies', this question occupies an important place in library and information science, but is all too often approached in a way that is factual and descriptive. Drawing on advances in service economics and management, this article adopts a perspective of the library as an ‘architectural' or ‘assembled' service bringing together a number of core and peripheral services, and mobilizing competences and different types of technology to collaboratively generate, utilities for the user or community. We discuss how such a representation of the product can systematically account for the full complexity of the forms and dynamics of innovation in libraries. We have thus identified and empirically illustrated three general innovation logics (horizontal, vertical and diagonal), which differ according to the components of the library service on which they act, and which operate according to different modalities, reflecting different innovation trajectories.

Suggested Citation

  • Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2025. "Innovation in libraries: A service-oriented perspective [L'innovation dans les bibliothèques : Une perspective orientée service]," Post-Print hal-05332287, HAL.
    • Handle: RePEc:hal:journl:hal-05332287
    DOI: 10.1016/j.respol.2024.105110
    Note: View the original document on HAL open archive server: https://hal.science/hal-05332287v1
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