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Two decades of research on innovation in services: Which place for public services?

Author

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  • Faridah Djellal

    () (CLERSE - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - ULCO - Université du Littoral Côte d'Opale - CNRS - Centre National de la Recherche Scientifique)

  • FaÏz Gallouj

    () (CLERSE - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - ULCO - Université du Littoral Côte d'Opale - CNRS - Centre National de la Recherche Scientifique)

  • Ian Miles

    (MBS - Manchester Business School - University of Manchester [Manchester])

Abstract

Service innovation was neglected for a long time, but by the first years of this century it was clear that some maturity had been reached. Innovation in the public sector has been even more neglected in the mainstream of innovation studies. This paper explores the scope for fruitful integration of work on this topic into innovation studies more generally. It examines four different theoretical perspectives used in studies of service innovation: assimilation, demarcation, inversion and integration/synthesis. Each of these throws light on particular issues confronting public services innovation, and we see that innovation in this sphere is highly diverse and that it does often display special features. But we conclude that these features do not constitute a strong case for studying public service innovation as if it were something sui generis, let alone continuing to neglect it. Instead, the case is made for developing more integrative views of innovation.

Suggested Citation

  • Faridah Djellal & FaÏz Gallouj & Ian Miles, 2013. "Two decades of research on innovation in services: Which place for public services?," Post-Print halshs-01133837, HAL.
  • Handle: RePEc:hal:journl:halshs-01133837
    DOI: 10.1016/j.strueco.2013.06.005
    Note: View the original document on HAL open archive server: https://halshs.archives-ouvertes.fr/halshs-01133837
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    References listed on IDEAS

    as
    1. André Barcet & Joël Bonamy, 1999. "Eléments pour une théorie de l'intégration biens /services," Post-Print halshs-00144041, HAL.
    2. Bessant, John & Rush, Howard, 1995. "Building bridges for innovation: the role of consultants in technology transfer," Research Policy, Elsevier, vol. 24(1), pages 97-114, January.
    3. Frank Levy & David H. Autor & Richard J. Murnane, 2003. "The skill content of recent technological change: an empirical exploration," Proceedings, Federal Reserve Bank of San Francisco, issue nov.
    4. Barras, Richard, 1993. "Interactive innovation in financial and business services: The vanguard of the service revolution," Research Policy, Elsevier, vol. 22(2), pages 101-102, April.
    5. Barras, Richard, 1990. "Interactive innovation in financial and business services: The vanguard of the service revolution," Research Policy, Elsevier, vol. 19(3), pages 215-237, June.
    6. Arduini, Davide & Belotti, Federico & Denni, Mario & Giungato, Gerolamo & Zanfei, Antonello, 2010. "Technology adoption and innovation in public services the case of e-government in Italy," Information Economics and Policy, Elsevier, vol. 22(3), pages 257-275, July.
    7. Maya Bacache-Beauvallet & David Bounie & Abel François, 2011. "Existe-t-il une fracture numérique dans l'usage de l'administration en ligne ?," Revue économique, Presses de Sciences-Po, vol. 62(2), pages 215-235.
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    Keywords

    services; survey; innovation; public services;

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