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Innovation in Services: Issues at Stake and Trends

Author

Listed:
  • J Howells

    (University of Manchester [Manchester])

  • B Tether

    (University of Manchester [Manchester])

  • F Gallouj

    (CLERSE - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille, Sciences et Technologies - ULCO - Université du Littoral Côte d'Opale - CNRS - Centre National de la Recherche Scientifique)

  • F Djellal

    (CLERSE - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille, Sciences et Technologies - ULCO - Université du Littoral Côte d'Opale - CNRS - Centre National de la Recherche Scientifique)

  • C Gallouj

    (CLERSE - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille, Sciences et Technologies - ULCO - Université du Littoral Côte d'Opale - CNRS - Centre National de la Recherche Scientifique)

  • K Blind

    (IPA - Fraunhofer Institute for Manufacturing Engineering and Automation [Stuttgart])

  • J Edler

    (IPA - Fraunhofer Institute for Manufacturing Engineering and Automation [Stuttgart])

  • C Hipp

    (University of Hamburg)

  • F Montobbio

    (Bocconi University - Bocconi University)

  • N Corrocher

    (Bocconi University - Bocconi University)

  • A Macpherson

    (SUNY - The State University of New York)

  • D Banach

    (SUNY - The State University of New York)

Abstract

We begin with an overview of innovation in services using two existing data-sets. In Chapter 2 we compare the extent and orientation of innovation in services and manufacturers across Europe using the Innobarometer survey. In Chapter 3 we draw on the second European Community Innovation Survey (CIS-2) and look primarily at patterns of innovation within services, highlighting in particular how these patterns vary within and between various service ‘sectors’. In Chapters 4, 5 and 6 we report the results of the original research undertaken for this study. Chapter 4 introduces the four ‘sectors’ that were analysed for this study. These ‘sectors’ were: road transportation and logistics; information processing; care for the elderly; and design. In Chapter 4, we provide an overview of these activities and outline, using case studies some of the innovations that have been introduced within them. Chapter 5 then presents the findings of the questionnaire survey which was undertaken for this study. The results pertaining to each of the sectors are outlined in turn. Chapter 6 then attempts to draw the evidence together, through the use of multivariate statistical methods, to examine the ‘drivers of innovation’ in services. Chapter 7 looks at the empirical evidence concerning the factors hampering innovation in services. This chapter draws on evidence from the Innobarometer, the second European Community Innovation Survey, and the ‘Four Sector Survey’ which was undertaken for this project. Chapter 8 concludes the report with a summary of the findings and an outline of policy related suggestions.

Suggested Citation

  • J Howells & B Tether & F Gallouj & F Djellal & C Gallouj & K Blind & J Edler & C Hipp & F Montobbio & N Corrocher & A Macpherson & D Banach, 2004. "Innovation in Services: Issues at Stake and Trends," Working Papers halshs-01113600, HAL.
  • Handle: RePEc:hal:wpaper:halshs-01113600 Note: View the original document on HAL open archive server: https://halshs.archives-ouvertes.fr/halshs-01113600
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    Cited by:

    1. Orfila-Sintes, Francina & Mattsson, Jan, 2009. "Innovation behavior in the hotel industry," Omega, Elsevier, vol. 37(2), pages 380-394, April.
    2. Sundbo, Jon & Orfila-Sintes, Francina & Sorensen, Flemming, 2007. "The innovative behaviour of tourism firms--Comparative studies of Denmark and Spain," Research Policy, Elsevier, vol. 36(1), pages 88-106, February.
    3. repec:spr:jknowl:v:8:y:2017:i:1:d:10.1007_s13132-015-0281-4 is not listed on IDEAS
    4. Di Meglio, Gisela & Pyka, Andreas & Rubalcaba, Luis, 2012. "Varieties of service economies in Europe," FZID Discussion Papers 44-2012, University of Hohenheim, Center for Research on Innovation and Services (FZID).
    5. Skiba, Florian & Herstatt, Cornelius, 2008. "Integration of innovative users as source of service innovations," Working Papers 54, Hamburg University of Technology (TUHH), Institute for Technology and Innovation Management.
    6. Alan Hughes & Michael S Scott Morton, 2005. "ICT and productivity growth - the paradox resolved?," Working Papers wp316, Centre for Business Research, University of Cambridge.
    7. Esther Gordo & Javier Jareño & Alberto Urtasun, 2006. "Radiografía del sector servicios en España," Occasional Papers 0607, Banco de España;Occasional Papers Homepage.
    8. Nicoletta Corrocher & Lucia Cusmano & Andrea Morrison, 2009. "Modes of innovation in knowledge-intensive business services evidence from Lombardy," Journal of Evolutionary Economics, Springer, vol. 19(2), pages 173-196, April.
    9. Patrik Karpaty & Patrik Tingvall, 2015. "Service Offshoring and Corruption: Do Firms Escape Corrupt Countries?," Journal of Industry, Competition and Trade, Springer, vol. 15(4), pages 363-381, December.
    10. Amara, Nabil & D'Este, Pablo & Landry, Réjean & Doloreux, David, 2016. "Impacts of obstacles on innovation patterns in KIBS firms," Journal of Business Research, Elsevier, vol. 69(10), pages 4065-4073.
    11. Jeremy Howells, 2010. "Services and Innovation and Service Innovation: New Theoretical Directions," Chapters,in: The Handbook of Innovation and Services, chapter 3 Edward Elgar Publishing.
    12. repec:eee:touman:v:33:y:2012:i:4:p:776-789 is not listed on IDEAS
    13. Love, James H. & Roper, Stephen & Bryson, John R., 2011. "Openness, knowledge, innovation and growth in UK business services," Research Policy, Elsevier, vol. 40(10), pages 1438-1452.

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    Keywords

    services; Innovation;

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