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Innovation and Employment Effects in Services: A Review of the Literature and an Agenda for Research

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  • Faridah Djellal
  • Faïz Gallouj

Abstract

This article addresses the difficult question of the relationship between innovation and employment. Its main objective is to re-examine the literature on innovation in services in the light of the employment issue. In particular, it attempts to assess to what extent and in what way this question is implicitly or explicitly addressed in the literature or deserves to be introduced into it. In pursuit of these objectives, the national and international literature is reviewed and a research agenda proposed. The following three topics are explored in succession: 1) technologist approaches and the employment question; 2) the question of employment in service-based approaches; 3) innovation by services and employment.

Suggested Citation

  • Faridah Djellal & Faïz Gallouj, 2007. "Innovation and Employment Effects in Services: A Review of the Literature and an Agenda for Research," The Service Industries Journal, Taylor & Francis Journals, vol. 27(3), pages 193-214, April.
    • Handle: RePEc:taf:servic:v:27:y:2007:i:3:p:193-214
    DOI: 10.1080/02642060701206959
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    Cited by:

    1. Faridah Djellal & Faïz Gallouj, 2018. "Fifteen advances in service innovation studies," Chapters, in: Ada Scupola & Lars Fuglsang (ed.), Services, Experiences and Innovation, chapter 3, pages 39-65, Edward Elgar Publishing.
    2. Céline Merlin-Brogniart & Simon Nadel, 2021. "Specificities of environmental innovation dynamics in service firms: the French case," Journal of Evolutionary Economics, Springer, vol. 31(2), pages 451-473, April.
    3. Thierry Burger-Helmchen, 2011. "Cycle d’innovation dans les services, différences technologiques et similarités organisationnelles dans les entreprises de mécanique françaises et allemandes," Working Papers of BETA 2011-12, Bureau d'Economie Théorique et Appliquée, UDS, Strasbourg.
    4. L. Rubalcaba & P. Windrum & F. Gallouj & Meglio Di & A. Pyka & J. Sundbo & M. Weber, 2011. "ServPPIN. The Contribution of Public and Private Services to European Growth and Welfare, and the Role of Public-Private Innovation Networks. Servppin Final Publishable Summary Report," Working Papers hal-01111787, HAL.
    5. Fábio Frezatti & Diógenes de Souza Bido & Ana Paula Capuano da Cruz & Maria José de Camargo Machado, 2015. "The Structure of Artefacts of Management Control in the Innovation Process: Does Exist Association with the Strategic Profile?," Brazilian Business Review, Fucape Business School, vol. 12(1), pages 128-153, January.
    6. Chakrabarti, Ronika & Henneberg, Stephan C., 2023. "Base of the Pyramid entrepreneurship through silent design and effectuation," Journal of Business Research, Elsevier, vol. 158(C).
    7. Alex Coad & Rekha Rao, 2011. "The firm-level employment effects of innovations in high-tech US manufacturing industries," Journal of Evolutionary Economics, Springer, vol. 21(2), pages 255-283, May.
    8. Rinaldo Evangelista & Maria Savona, 2010. "Innovation and Employment in Services," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 16, Edward Elgar Publishing.
    9. Bogliacino, Francesco & Lucchese, Matteo & Pianta, Mario, 2013. "Job creation in business services: Innovation, demand, and polarisation," Structural Change and Economic Dynamics, Elsevier, vol. 25(C), pages 95-109.
    10. Faïz Gallouj & Maria Savona, 2010. "Towards a Theory of Innovation in Services: A State of the Art," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 1, Edward Elgar Publishing.
    11. Susanne Durst & Pirjo Ståhle, 2013. "Success Factors of Open Innovation - A Literature Review," International Journal of Business Research and Management (IJBRM), Computer Science Journals (CSC Journals), vol. 4(4), pages 111-131, November.
    12. Jeremy Howells, 2010. "Services and Innovation and Service Innovation: New Theoretical Directions," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 3, Edward Elgar Publishing.

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