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Services and the search for relevant innovation indicators: a review of national and international surveys

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  • Faridah Djellal

    (CLERSE - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - ULCO - Université du Littoral Côte d'Opale - CNRS - Centre National de la Recherche Scientifique)

  • FaÏz Gallouj

    () (CLERSE - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - ULCO - Université du Littoral Côte d'Opale - CNRS - Centre National de la Recherche Scientifique)

Abstract

Having been ignored for a long time, innovation in services is now the object of institutional surveys at both the national and international level. The aim of the present article is to review these surveys, which divide up into groups reflecting a range of different theoretical approaches to innovation. It also attempts to examine (and to interpret in theoretical terms) the methodological limits of these studies, and in particular to highlight the difficulties of comparison that they entail.

Suggested Citation

  • Faridah Djellal & FaÏz Gallouj, 1999. "Services and the search for relevant innovation indicators: a review of national and international surveys," Post-Print halshs-01133132, HAL.
  • Handle: RePEc:hal:journl:halshs-01133132
    Note: View the original document on HAL open archive server: https://halshs.archives-ouvertes.fr/halshs-01133132
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    References listed on IDEAS

    as
    1. Camal Gallouj & FaÏz Gallouj, 1996. "L'innovation dans les services," Post-Print hal-01111983, HAL.
    2. Sirilli, Giorgio & Evangelista, Rinaldo, 1998. "Technological innovation in services and manufacturing: results from Italian surveys," Research Policy, Elsevier, vol. 27(9), pages 881-899, December.
    3. Faridah Djellal & Faïz Gallouj, 2006. "Innovation, services, emplois," Post-Print halshs-00199647, HAL.
    4. Kleinknecht, Alfred & Reijnen, Jeroen O. N., 1991. "More evidence on the undercounting of small firm R&D," Research Policy, Elsevier, vol. 20(6), pages 579-587, December.
    5. Kleinknecht, Alfred & Reijnen, Jeroen O. N., 1992. "Why do firms cooperate on R&D? an empirical study," Research Policy, Elsevier, vol. 21(4), pages 347-360, August.
    6. Rinaldo Evangelista & Giorgio Sirilli, 1995. "Measuring innovation in services," Research Evaluation, Oxford University Press, vol. 5(3), pages 207-215, December.
    Full references (including those not matched with items on IDEAS)

    Citations

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    Cited by:

    1. Torben Schubert, 2010. "Marketing and Organisational Innovations in Entrepreneurial Innovation Processes and their Relation to Market Structure and Firm Characteristics," Review of Industrial Organization, Springer;The Industrial Organization Society, vol. 36(2), pages 189-212, March.
    2. Faïz Gallouj & Maria Savona, 2009. "Innovation in services: a review of the debate and a research agenda," Journal of Evolutionary Economics, Springer, vol. 19(2), pages 149-172, April.
    3. Faridah Djellal & Faïz Gallouj, 2018. "Fifteen Advances in Service Innovation Studies," Post-Print hal-01672567, HAL.
    4. Faridah Djellal & Faïz Gallouj, 2007. "Innovation and Employment Effects in Services: A Review of the Literature and an Agenda for Research," The Service Industries Journal, Taylor & Francis Journals, vol. 27(3), pages 193-214, April.
    5. Faridah Djellal & Faïz Gallouj, 2006. "The relationship between innovation and employment in services: A review of the literature and an agenda for research," Post-Print halshs-01113854, HAL.
    6. Andrijana Ostojic Mihic & Danijela Madžar & Ivan Madžar, 2014. "Innovativeness of service companies in FBiH," Tourism and Hospitality Industry section6-1, University of Rijeka, Faculty of Tourism and Hospitality Management.
    7. Berna Beyhan & Elif Dayar & Derya Findik & Sinan Tandogan, 2009. "Comments and Critics on the Discrepancies between the Oslo Manual and the Community Innovation Surveys in Developed and Developing Countries," STPS Working Papers 0902, STPS - Science and Technology Policy Studies Center, Middle East Technical University, revised Oct 2009.
    8. Faridah Djellal & Faïz Gallouj, 2009. "Public services and the productivity challenge," Working Papers hal-01111797, HAL.
    9. Ljiljana Božić & Pierre Mohnen, 2016. "Determinants of Innovation in Croatian SMEs – Comparison of Service and Manufacturing Firms," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 28(1), pages 7-27.
    10. Faridah Djellal & FaÏz Gallouj, 2011. "Innovation dans les services, performance et politique publique," Post-Print halshs-00749594, HAL.
    11. Faridah Djellal & Faïz Gallouj, 2001. "Patterns of innovation organisation in service firms: postal survey results and theoretical models," Science and Public Policy, Oxford University Press, vol. 28(1), pages 57-67, February.
    12. Pereira, Lia Valls & Sennes, Ricardo U. & Mulder, Nanno, 2009. "Brazil's emergence at the regional export leader in services: a case specialization in business services," Comercio Internacional 94, Naciones Unidas Comisión Económica para América Latina y el Caribe (CEPAL).
    13. Gallouj, Faïz, 2002. "Services innovation: assimilation, differentiation, inversion and integration," MPRA Paper 62174, University Library of Munich, Germany.
    14. Faridah Djellal & Faïz Gallouj, 2009. "Innovation gap, performance gap and policy gap in the service economies," Working Papers hal-01111800, HAL.
    15. Kirsi Hyttinen & Sampsa Ruutu & Mika Nieminen & Faiz Gallouj & Marja Toivonen, 2014. "A system dynamic and multi-criteria evaluation of innovations in environmental services," ECONOMICS AND POLICY OF ENERGY AND THE ENVIRONMENT, FrancoAngeli Editore, vol. 2014(3), pages 29-52.
    16. Faïz Gallouj & Maria Savona, 2010. "Towards a Theory of Innovation in Services: A State of the Art," Chapters,in: The Handbook of Innovation and Services, chapter 1 Edward Elgar Publishing.
    17. repec:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0321-6 is not listed on IDEAS
    18. Christina Boycheva, 2017. "Innovation and Competitiveness in the Context of the Bulgarian Tourism Industry," Economic Alternatives, University of National and World Economy, Sofia, Bulgaria, issue 1, pages 137-148, March.
    19. Hollenstein, Heinz, 2003. "Innovation modes in the Swiss service sector: a cluster analysis based on firm-level data," Research Policy, Elsevier, vol. 32(5), pages 845-863, May.
    20. Faridah Djellal & Faïz Gallouj, 2008. "Innovation in services and entrepreneurship: beyond industrialist and technologist concepts of sustainable development," Post-Print halshs-01113906, HAL.
    21. Petr Hanel, 2004. "Innovation in the Canadian Service Sector," Cahiers de recherche 04-03, Departement d'Economique de l'École de gestion à l'Université de Sherbrooke.
    22. Flikkema, Meindert, 2005. "Exploring service development for understanding Schumpeterian innovation in service firms: the deduction of special case criteria," Serie Research Memoranda 0001, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    23. Faridah Djellal & Faïz Gallouj, 2010. "The Innovation Gap and the Performance Gap in the Service Economies: A Problem for Public Policy," Chapters,in: The Handbook of Innovation and Services, chapter 27 Edward Elgar Publishing.
    24. Faridah Djellal & Faïz Gallouj, 2008. "L'innovation gap et le performance gap dans les économies de services : un défi pour les politiques publiques," Post-Print halshs-01113900, HAL.

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    Keywords

    indcators; innovation; services; surveys;

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