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L'innovation dans les services publics

  • Faridah Djellal

    ()

    (CLERSE - Centre lillois d'études et de recherches sociologiques et économiques - CNRS : UMR8019 - Université Lille 1 - Sciences et Technologies)

  • Faïz Gallouj

    ()

    (CLERSE - Centre lillois d'études et de recherches sociologiques et économiques - CNRS : UMR8019 - Université Lille 1 - Sciences et Technologies)

Après une longue phase de méconnaissance et de sous-estimation, la question de l'innovation dans les services est désormais prise au sérieux dans la théorie économique, comme dans les politiques publiques. Tel n'est pas encore toujours le cas de l'innovation dans les services publics. L'objectif de cet article est de proposer une relecture de la littérature sur l'innovation dans les services à la lumière des services publics. En nous appuyant sur la grille assimilation, démarcation, inversion et intégration souvent mobilisée pour rendre compte de l'innovation dans les services marchands, nous réexaminons la manière dont les principaux travaux réalisés durant deux décennies de recherche sur l'innovation dans les services prennent explicitement en compte - ou peuvent être extrapolés pour prendre en compte - l'innovation dans les services publics. Nous cherchons également à identifier les lacunes de cette littérature et à tracer des pistes de recherche et d'action.

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Date of creation: 01 Oct 2012
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Publication status: Published, Revue Française d'Economie, 2012, vol XXVII, 97-142
Handle: RePEc:hal:journl:hal-00758079
Note: View the original document on HAL open archive server: http://hal.archives-ouvertes.fr/hal-00758079
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