Measuring innovation in services
Some of the problematic issues in the measurement of innovation in the service sector are discussed, in particular the applicability of the definitions and methodologies set out in the OECD Oslo Manual on the statistical measurement of technological innovation, which was used in the recent European Community Innovation Survey of the manufacturing sector. The results of a pilot survey in Italy and other surveys are compared and some suggestions made for the design of a questionnaire for the service sector. It is suggested that the Oslo Manual framework can be used to collect innovation data in the service sector with some changes in the definition of innovation and in the list of expenditure items. The economic impact of technological and organisational innovation, though considered a crucial issue, is still not amenable to statistical measurement. Copyright , Beech Tree Publishing.
Volume (Year): 5 (1995)
Issue (Month): 3 (December)
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