IDEAS home Printed from https://ideas.repec.org/p/hal/journl/halshs-01114123.html
   My bibliography  Save this paper

Innovation as a loosely coupled system in services

Author

Listed:
  • Jon Sundbo

    (Roskilde University)

  • Faïz Gallouj

    (CLERSE - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille, Sciences et Technologies - ULCO - Université du Littoral Côte d'Opale - CNRS - Centre National de la Recherche Scientifique)

Abstract

The goal of this paper is to assess whether innovation in services can be described as a coherent and steady system. Our results are based on the survey of a great deal of theoretical but mostly empirical literature including an ongoing european project called SI4S (Innovation in services and services in innovation). We first present some general characteristics of services and of service innovations. Then, we analyse some typical innovation patterns in services. These patterns are different versions or configurations of a model of actors and trajectories. The discussion of these different patterns lead us to the conclusion that innovation in services is not an institutionalised system but rather a loosley coupled sytem.

Suggested Citation

  • Jon Sundbo & Faïz Gallouj, 2000. "Innovation as a loosely coupled system in services," Post-Print halshs-01114123, HAL.
  • Handle: RePEc:hal:journl:halshs-01114123
    DOI: 10.1504/IJSTM.2000.001565
    Note: View the original document on HAL open archive server: https://halshs.archives-ouvertes.fr/halshs-01114123
    as

    Download full text from publisher

    File URL: https://halshs.archives-ouvertes.fr/halshs-01114123/document
    Download Restriction: no

    Other versions of this item:

    References listed on IDEAS

    as
    1. Camal Gallouj & FaÏz Gallouj, 1996. "L'innovation dans les services," Post-Print hal-01111983, HAL.
    2. Gallouj, Faiz & Weinstein, Olivier, 1997. "Innovation in services," Research Policy, Elsevier, vol. 26(4-5), pages 537-556, December.
    3. Barras, Richard, 1986. "Towards a theory of innovation in services," Research Policy, Elsevier, vol. 15(4), pages 161-173, August.
    4. Marina Doroshenko & Ian Miles & Dmitry Vinogradov, 2014. "Knowledge Intensive business services: the Russian experience," Foresight-Russia Форсайт, CyberLeninka;Федеральное государственное автономное образовательное учреждение высшего образования «Национальный исследовательский университет «Высшая школа экономики», vol. 8(4 (eng)), pages 24-39.
    5. Barras, Richard, 1993. "Interactive innovation in financial and business services: The vanguard of the service revolution," Research Policy, Elsevier, vol. 22(2), pages 101-102, April.
    6. Faridah Djellal & Faïz Gallouj, 2012. "L'innovation dans les services publics," Revue française d'économie, Presses de Sciences-Po, vol. 0(2), pages 97-142.
    7. Johan Hauknes, "undated". "Innovation in the Service Economy," STEP Report series 199607, The STEP Group, Studies in technology, innovation and economic policy.
    8. Pavitt, Keith, 1984. "Sectoral patterns of technical change: Towards a taxonomy and a theory," Research Policy, Elsevier, vol. 13(6), pages 343-373, December.
    9. Faridah Djellal & Faïz Gallouj, 2006. "Innovation, services, emplois," Post-Print halshs-00199647, HAL.
    10. Jean Gadrey & Camal Gallouj & FaÏz Gallouj & Flavia Martinelli & Frank Moulaert & Pieter Tordoir, 1992. "Manager le conseil: stratégies et relations des consultants et de leurs clients," Post-Print halshs-01111998, HAL.
    11. FaÏz Gallouj & Faridah Djellal, 2011. "Innovation in services, performance and public policy
      [Innovation dans les services, performance et politique publique]
      ," Post-Print halshs-01247709, HAL.
    12. Jean Gadrey & Faïz Gallouj & Olivier Weinstein, 1995. "New modes of innovation: how services benefit industry," Post-Print halshs-01114102, HAL.
    13. FaÏz Gallouj, 1995. "Le processus de production de l'innovation dans les service de conseil," Post-Print halshs-01114039, HAL.
    14. Saviotti, P. P. & Metcalfe, J. S., 1984. "A theoretical approach to the construction of technological output indicators," Research Policy, Elsevier, vol. 13(3), pages 141-151, June.
    15. Dosi, Giovanni, 1993. "Technological paradigms and technological trajectories : A suggested interpretation of the determinants and directions of technical change," Research Policy, Elsevier, vol. 22(2), pages 102-103, April.
    16. Jean Gadrey & Faïz Gallouj, 1998. "The Provider-Customer Interface in Business and Professional Services," The Service Industries Journal, Taylor & Francis Journals, vol. 18(2), pages 01-15, April.
    17. Barras, Richard, 1990. "Interactive innovation in financial and business services: The vanguard of the service revolution," Research Policy, Elsevier, vol. 19(3), pages 215-237, June.
    18. Sundbo, Jon, 1994. "Modulization of service production and a thesis of convergence between service and manufacturing organizations," Scandinavian Journal of Management, Elsevier, vol. 10(3), pages 245-266, September.
    19. Faïz Gallouj, 1997. "Towards a neo-Schumpeterian theory of innovation in services?," Science and Public Policy, Oxford University Press, vol. 24(6), pages 405-420, December.
    20. FaÏz Gallouj, 1994. "Economie de l'innovation dans les services," Post-Print hal-01111989, HAL.
    21. Jon Sundbo, 1997. "Management of Innovation in Services," The Service Industries Journal, Taylor & Francis Journals, vol. 17(3), pages 432-455, July.
    Full references (including those not matched with items on IDEAS)

    More about this item

    Keywords

    modes of organisation; innovation; services; system;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:halshs-01114123. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (CCSD). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.