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Helena Baptista Alves

Personal Details

First Name:Helena
Middle Name:Baptista
Last Name:Alves
Suffix:
RePEc Short-ID:pal147
http://www.dge.ubi.pt/halves

Affiliation

Departamento de Gestão e Economia
Universidade da Beira Interior

Covilhã, Portugal
http://www.dge.ubi.pt/

: 275 319600
275 319601
Estrada do Sineiro - 6200 Covilhã
RePEc:edi:dgubipt (more details at EDIRC)

Research output

as
Jump to: Working papers Articles

Working papers

  1. Alves, Helena & Stepanova, Alexandra & Vázquez Burguete, José Luis, 2011. "Stages in the Historical Evolution and the Concept of Public Sector Marketing: Reflections on Developments," Apas Papers 360, Academic Public Administration Studies Archive - APAS.
  2. Alves, Helena & Goncalves, Paulo, 2011. "An Analysis and List of Concepts of Social Marketing, Social Responsibility and Cause Related Marketing," Apas Papers 326, Academic Public Administration Studies Archive - APAS.
  3. Alves, Helena & Mainardes, Emerson Wagner & Raposo, Mario, 2011. "University Stakeholders: Identification and Classification by Importan ce," Apas Papers 330, Academic Public Administration Studies Archive - APAS.
  4. Alves, Helena & Mainardes, Emerson Wagner, 2010. "A Phenomenographic Analysis of the Social Marketing Concept," Apas Papers 93, Academic Public Administration Studies Archive - APAS.
  5. Alves, Helena & Dominigues, Maria Jose & Mainardes, Emerson, 2010. "The Attraction of Students to the Undergraduate Degree Course in Admin istration," Apas Papers 195, Academic Public Administration Studies Archive - APAS.
  6. Alves, Helena & Duarte, Paulo & Raposo, Mario, 2010. "Student Satisfaction During and After Higher Education Service Consump tion," Apas Papers 168, Academic Public Administration Studies Archive - APAS.
  7. Alves, Helena & Wagner Mainardes, Emerson, 2010. "Are we teaching social marketing properly?," Apas Papers 74, Academic Public Administration Studies Archive - APAS.
  8. Raposo, Mário & Alves, Helena, 2007. "A model of university choice: an exploratory approach," MPRA Paper 5523, University Library of Munich, Germany.
  9. Helena Alves & Mário Raposo, 2005. "La Medición De La Satisfacción En La Enseñanza Universitaria: El Ejemplo De La Universidade Da Beira Interior," HEW 0511004, EconWPA.
  10. Mario Raposo & Helena Alves, 2005. "Marketing Higher Education: Students’ Service Expectations," HEW 0511005, EconWPA.

Articles

  1. Arminda do Paço & Helena Alves & Chris Shiel & Walter Leal Filho, 2013. "A multi-country level analysis of the environmental attitudes and behaviours among young consumers," Journal of Environmental Planning and Management, Taylor & Francis Journals, vol. 56(10), pages 1532-1548, December.
  2. Helena Alves, 2013. "Co-creation and innovation in public services," The Service Industries Journal, Taylor & Francis Journals, vol. 33(7-8), pages 671-682, May.
  3. Helena Alves, 2010. "The measurement of perceived value in higher education: a unidimensional approach," The Service Industries Journal, Taylor & Francis Journals, vol. 31(12), pages 1943-1960, December.
  4. Helena Alves, 2009. "Public services marketing: casebook," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 6(1), pages 93-94, June.
  5. Helena Alves & Mário Raposo, 2009. "The measurement of the construct satisfaction in higher education," The Service Industries Journal, Taylor & Francis Journals, vol. 29(2), pages 203-218, February.
  6. Helena Alves, 2008. "Sustainable resource use and economic dynamics," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 5(2), pages 197-199, December.
  7. Helena Alves & Mário Raposo, 2007. "Student Satisfaction Index in Portuguese Public Higher Education," The Service Industries Journal, Taylor & Francis Journals, vol. 27(6), pages 795-808, September.
  8. Helena Alves & Mário Raposo, 2004. "La medición de la satisfacción en la enseóanza universitaria: El ejemplo de la universidade da beirainterior," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 1(1), pages 73-88, June.

Citations

Many of the citations below have been collected in an experimental project, CitEc, where a more detailed citation analysis can be found. These are citations from works listed in RePEc that could be analyzed mechanically. So far, only a minority of all works could be analyzed. See under "Corrections" how you can help improve the citation analysis.

Working papers

  1. Alves, Helena & Mainardes, Emerson Wagner, 2010. "A Phenomenographic Analysis of the Social Marketing Concept," Apas Papers 93, Academic Public Administration Studies Archive - APAS.

    Cited by:

    1. Matei, Ani & Matei, Lucica, 2011. "European Regulation of the Market of Services and National Transpositi on," Apas Papers 334, Academic Public Administration Studies Archive - APAS.

  2. Mario Raposo & Helena Alves, 2005. "Marketing Higher Education: Students’ Service Expectations," HEW 0511005, EconWPA.

    Cited by:

    1. Maria-Lavinia Popescu, 2012. "Curriculum And Instruction In Higher Education Services - An Empirical Evaluation Of Business Processes," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 2, pages 207-214, June.

Articles

  1. Helena Alves, 2013. "Co-creation and innovation in public services," The Service Industries Journal, Taylor & Francis Journals, vol. 33(7-8), pages 671-682, May.

    Cited by:

    1. María José Quero & Rafael Ventura & Carol Kelleher, 2017. "Value-in-context in crowdfunding ecosystems: how context frames value co-creation," Service Business, Springer;Pan-Pacific Business Association, vol. 11(2), pages 405-425, June.
    2. Mačiulienė, Monika & Skaržauskienė, Aelita, 2016. "Evaluation of co-creation perspective in networked collaboration platforms," Journal of Business Research, Elsevier, vol. 69(11), pages 4826-4830.
    3. Boone, David, 2016. "New Zealand public service leaders and organisational change inception: A framework for deciding what to change," MBA Research Papers 6137, Victoria University of Wellington, School of Management.

  2. Helena Alves, 2010. "The measurement of perceived value in higher education: a unidimensional approach," The Service Industries Journal, Taylor & Francis Journals, vol. 31(12), pages 1943-1960, December.

    Cited by:

    1. Hiep-Hung Pham & Sue Ling Lai & Quan-Hoang Vuong, 2017. "The impacts of value, disconfirmation and satisfaction on loyalty: Evidence from international higher education setting," Working Papers CEB 17-035, ULB -- Universite Libre de Bruxelles.

  3. Helena Alves & Mário Raposo, 2009. "The measurement of the construct satisfaction in higher education," The Service Industries Journal, Taylor & Francis Journals, vol. 29(2), pages 203-218, February.

    Cited by:

    1. Amy Rummel, Ph.D. & Maeghen L. MacDonald, 2016. "Identifying the Drivers of Student Retention: A Service Marketing Approach," Journal of Business, LAR Center Press, vol. 1(2), pages 1-7, May.
    2. Bhuian, Shahid N., 2016. "Sustainability of Western branch campuses in the Gulf Region: Students’ perspectives of service quality," International Journal of Educational Development, Elsevier, vol. 49(C), pages 314-323.
    3. Francisco G. Rodríguez-González & Paulina Segarra, 2016. "Measuring academic service performance for competitive advantage in tertiary education institutions: the development of the TEdPERF scale," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 13(2), pages 171-183, July.
    4. Jehad J Badwan & Mazen J Al Shobaki & Samy S Abu Naser & Youssef M Abu Amuna, 2017. "Adopting Technology for Customer Relationship Management in Higher Educational Institutions," Post-Print hal-01500365, HAL.
    5. José Luis Vázquez & Carlota L. Aza & Ana Lanero, 2016. "University social responsibility as antecedent of students’ satisfaction," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 13(2), pages 137-149, July.
    6. Bianchi, Constanza & Drennan, Judy, 2012. "Drivers of satisfaction and dissatisfaction for overseas service customers: A critical incident technique approach," Australasian marketing journal, Elsevier, vol. 20(1), pages 97-107.
    7. Sanjai K Parahoo & Mohammad Issack Santally & Yousra Rajabalee & Heather Lea Harvey, 2016. "Designing a predictive model of student satisfaction in online learning," Journal of Marketing for Higher Education, Taylor & Francis Journals, vol. 26(1), pages 1-19, January.

  4. Helena Alves & Mário Raposo, 2007. "Student Satisfaction Index in Portuguese Public Higher Education," The Service Industries Journal, Taylor & Francis Journals, vol. 27(6), pages 795-808, September.

    Cited by:

    1. Ramón Álvarez Vaz & Danny Freira & Elena Vernazza & Helena Alves, 2016. "Can students’ satisfaction indexes be applied the same way in different countries?," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 13(2), pages 101-118, July.
    2. Shun-Hsing Chen, 2012. "The establishment of a quality management system for the higher education industry," Quality & Quantity: International Journal of Methodology, Springer, vol. 46(4), pages 1279-1296, June.

More information

Research fields, statistics, top rankings, if available.

Statistics

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Co-authorship network on CollEc

Featured entries

This author is featured on the following reading lists, publication compilations or Wikipedia entries:
  1. Portuguese Economists

NEP Fields

NEP is an announcement service for new working papers, with a weekly report in each of many fields. This author has had 6 papers announced in NEP. These are the fields, ordered by number of announcements, along with their dates. If the author is listed in the directory of specialists for this field, a link is also provided.
  1. NEP-EDU: Education (4) 2005-11-19 2005-11-19 2007-11-03 2011-07-27
  2. NEP-MKT: Marketing (4) 2005-11-19 2007-11-03 2011-07-27 2011-07-27
  3. NEP-HRM: Human Capital & Human Resource Management (2) 2005-11-19 2007-11-03
  4. NEP-SOG: Sociology of Economics (2) 2005-11-19 2007-11-03
  5. NEP-CSE: Economics of Strategic Management (1) 2011-07-27
  6. NEP-HIS: Business, Economic & Financial History (1) 2011-07-27

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