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Helena Baptista Alves

Personal Details

First Name:Helena
Middle Name:Baptista
Last Name:Alves
Suffix:
RePEc Short-ID:pal147
http://www.dge.ubi.pt/halves

Affiliation

Departamento de Gestão e Economia
Universidade da Beira Interior

Covilhã, Portugal
http://www.dge.ubi.pt/

275 319600
275 319601
Estrada do Sineiro - 6200 Covilhã
RePEc:edi:dgubipt (more details at EDIRC)

Research output

as
Jump to: Working papers Articles Books Editorship

Working papers

  1. João Leitão & Helena Alves & Dina Pereira, 2016. "Open innovative governance, transparency and citizens´ quality of life: An application to Portuguese municipalities," Working Papers. Collection B: Regional and sectoral economics 1606, Universidade de Vigo, GEN - Governance and Economics research Network.
  2. Alves, Helena & Stepanova, Alexandra & Vázquez Burguete, José Luis, 2011. "Stages in the Historical Evolution and the Concept of Public Sector Marketing: Reflections on Developments," Apas Papers 360, Academic Public Administration Studies Archive - APAS.
  3. Alves, Helena & Goncalves, Paulo, 2011. "An Analysis and List of Concepts of Social Marketing, Social Responsibility and Cause Related Marketing," Apas Papers 326, Academic Public Administration Studies Archive - APAS.
  4. Alves, Helena & Mainardes, Emerson Wagner & Raposo, Mario, 2011. "University Stakeholders: Identification and Classification by Importan ce," Apas Papers 330, Academic Public Administration Studies Archive - APAS.
  5. Alves, Helena & Mainardes, Emerson Wagner, 2010. "A Phenomenographic Analysis of the Social Marketing Concept," Apas Papers 93, Academic Public Administration Studies Archive - APAS.
  6. Alves, Helena & Dominigues, Maria Jose & Mainardes, Emerson, 2010. "The Attraction of Students to the Undergraduate Degree Course in Admin istration," Apas Papers 195, Academic Public Administration Studies Archive - APAS.
  7. Alves, Helena & Duarte, Paulo & Raposo, Mario, 2010. "Student Satisfaction During and After Higher Education Service Consump tion," Apas Papers 168, Academic Public Administration Studies Archive - APAS.
  8. Alves, Helena & Wagner Mainardes, Emerson, 2010. "Are we teaching social marketing properly?," Apas Papers 74, Academic Public Administration Studies Archive - APAS.
  9. Raposo, Mário & Alves, Helena, 2007. "A model of university choice: an exploratory approach," MPRA Paper 5523, University Library of Munich, Germany.
  10. Helena Alves & Mário Raposo, 2005. "La Medición De La Satisfacción En La Enseñanza Universitaria: El Ejemplo De La Universidade Da Beira Interior," HEW 0511004, University Library of Munich, Germany.
  11. Mario Raposo & Helena Alves, 2005. "Marketing Higher Education: Students’ Service Expectations," HEW 0511005, University Library of Munich, Germany.

Articles

  1. Orlando Lima Rua & Helena Alves, 2020. "Linking municipal Best Value and market performance: the Portuguese experience," Public Money & Management, Taylor & Francis Journals, vol. 40(2), pages 113-121, February.
  2. Eugénia de Matos Pedro & João Leitão & Helena Alves, 2020. "Bridging Intellectual Capital, Sustainable Development and Quality of Life in Higher Education Institutions," Sustainability, MDPI, Open Access Journal, vol. 12(2), pages 1-27, January.
  3. Dina Maria Amaro & Alzira Maria Ascensão Marques & Helena Alves, 2019. "The impact of choice factors on international students’ loyalty mediated by satisfaction," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 16(2), pages 211-233, December.
  4. Cátia Mendes Jesus & Helena Maria Batista Alves, 2019. "Consumer experience and the valued elements in the three phases of purchase of a cultural event," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 16(2), pages 173-194, December.
  5. Rosa, S. & Rebelo, P. & Silva, C.M. & Alves, H. & Carvalho, P.G., 2018. "Optimal control of the customer dynamics based on marketing policy," Applied Mathematics and Computation, Elsevier, vol. 330(C), pages 42-55.
  6. Carla Alexandra Barbosa Pereira & Helena Maria Batista Alves & João José Matos Ferreira, 2018. "Measurement of Customer’s Tacit Knowledge in Small Rural Lodgings," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 9(4), pages 1104-1122, December.
  7. João J. Ferreira & Cristina I. Fernandes & Marta Peres-Ortiz & Helena Alves, 2017. "Conceptualizing social entrepreneurship: perspectives from the literature," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 14(1), pages 73-93, March.
  8. Purificación Alcaide-Pulido & Helena Alves & Belén Gutiérrez-Villar, 2017. "Development of a model to analyze HEI image: a case based on a private and a public university," Journal of Marketing for Higher Education, Taylor & Francis Journals, vol. 27(2), pages 162-187, July.
  9. Silva, César M. & Rosa, Silvério & Alves, Helena & Carvalho, Pedro G., 2016. "A mathematical model for the customer dynamics based on marketing policy," Applied Mathematics and Computation, Elsevier, vol. 273(C), pages 42-53.
  10. Alves, Helena & Fernandes, Cristina & Raposo, Mário, 2016. "Value co-creation: Concept and contexts of application and study," Journal of Business Research, Elsevier, vol. 69(5), pages 1626-1633.
  11. Ramón Álvarez Vaz & Danny Freira & Elena Vernazza & Helena Alves, 2016. "Can students’ satisfaction indexes be applied the same way in different countries?," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 13(2), pages 101-118, July.
  12. Ferreira, João J.M. & Fernandes, Cristina I. & Alves, Helena & Raposo, Mário L., 2015. "Drivers of innovation strategies: Testing the Tidd and Bessant (2009) model," Journal of Business Research, Elsevier, vol. 68(7), pages 1395-1403.
  13. Helena Alves & Arminda do Paço & Carla Roberto, 2015. "Influence of Internal Marketing on Organizational Commitment-Evidence from Care Institutions for the Elderly," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 27(2), pages 237-250.
  14. Alves, Helena, 2015. "UBICOOL - From Theory to Practice," Journal of Spatial and Organizational Dynamics, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 3(3), pages 193-203.
  15. Emerson Mainardes & Mário Raposo & Helena Alves, 2014. "Universities Need a Market Orientation to Attract Non-Traditional Stakeholders as New Financing Sources," Public Organization Review, Springer, vol. 14(2), pages 159-171, June.
  16. Arminda do Pa�o & Helena Alves & Chris Shiel & Walter Leal Filho, 2013. "A multi-country level analysis of the environmental attitudes and behaviours among young consumers," Journal of Environmental Planning and Management, Taylor & Francis Journals, vol. 56(10), pages 1532-1548, December.
  17. Helena Alves, 2013. "Co-creation and innovation in public services," The Service Industries Journal, Taylor & Francis Journals, vol. 33(7-8), pages 671-682, May.
  18. Emerson Wagner Mainardes & Helena Alves & Mario Raposo, 2010. "An Exploratory Research on the Stakeholders of a University," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 1(1), pages 76-88, December.
  19. Helena Alves, 2010. "The measurement of perceived value in higher education: a unidimensional approach," The Service Industries Journal, Taylor & Francis Journals, vol. 31(12), pages 1943-1960, December.
  20. Helena Alves, 2009. "Public services marketing: casebook," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 6(1), pages 93-94, June.
  21. Helena Alves & Mário Raposo, 2009. "The measurement of the construct satisfaction in higher education," The Service Industries Journal, Taylor & Francis Journals, vol. 29(2), pages 203-218, February.
  22. Mário Raposo & Helena Alves & Paulo Duarte, 2009. "Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index," Service Business, Springer;Pan-Pacific Business Association, vol. 3(1), pages 85-100, March.
  23. Helena Alves, 2008. "Sustainable resource use and economic dynamics," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 5(2), pages 197-199, December.
  24. Helena Alves & Mário Raposo, 2007. "Student Satisfaction Index in Portuguese Public Higher Education," The Service Industries Journal, Taylor & Francis Journals, vol. 27(6), pages 795-808, September.
  25. Helena Alves & Mário Raposo, 2004. "La medición de la satisfacción en la enseóanza universitaria: El ejemplo de la universidade da beirainterior," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 1(1), pages 73-88, June.

Books

  1. M. Mercedes Galan-Ladero & Helena M. Alves (ed.), 2019. "Case Studies on Social Marketing," Management for Professionals, Springer, number 978-3-030-04843-3, December.

Editorship

  1. International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing.

Citations

Many of the citations below have been collected in an experimental project, CitEc, where a more detailed citation analysis can be found. These are citations from works listed in RePEc that could be analyzed mechanically. So far, only a minority of all works could be analyzed. See under "Corrections" how you can help improve the citation analysis.

Working papers

  1. Alves, Helena & Mainardes, Emerson Wagner, 2010. "A Phenomenographic Analysis of the Social Marketing Concept," Apas Papers 93, Academic Public Administration Studies Archive - APAS.

    Cited by:

    1. Matei, Ani & Matei, Lucica, 2011. "European Regulation of the Market of Services and National Transpositi on," Apas Papers 334, Academic Public Administration Studies Archive - APAS.

  2. Raposo, Mário & Alves, Helena, 2007. "A model of university choice: an exploratory approach," MPRA Paper 5523, University Library of Munich, Germany.

    Cited by:

    1. Dina Maria Amaro & Alzira Maria Ascensão Marques & Helena Alves, 2019. "The impact of choice factors on international students’ loyalty mediated by satisfaction," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 16(2), pages 211-233, December.

  3. Mario Raposo & Helena Alves, 2005. "Marketing Higher Education: Students’ Service Expectations," HEW 0511005, University Library of Munich, Germany.

    Cited by:

    1. Maria-Lavinia Popescu, 2012. "Curriculum And Instruction In Higher Education Services - An Empirical Evaluation Of Business Processes," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 2, pages 207-214, June.

Articles

  1. Eugénia de Matos Pedro & João Leitão & Helena Alves, 2020. "Bridging Intellectual Capital, Sustainable Development and Quality of Life in Higher Education Institutions," Sustainability, MDPI, Open Access Journal, vol. 12(2), pages 1-27, January.

    Cited by:

    1. Sema Yılmaz Genç & Harun Sesen & Rui Alexandre Castanho & Dervis Kirikkaleli & Semih Soran, 2020. "Transforming Turkish Universities to Entrepreneurial Universities for Sustainability: From Strategy to Practice," Sustainability, MDPI, Open Access Journal, vol. 12(4), pages 1-18, February.
    2. Yusuf A. Adenle & Edwin H. W. Chan & Yi Sun & C.K. Chau, 2020. "Modifiable Campus-Wide Appraisal Model (MOCAM) for Sustainability in Higher Education Institutions," Sustainability, MDPI, Open Access Journal, vol. 12(17), pages 1-17, August.
    3. Haiying Xu & Wei-Ling Hsu & Teen-Hang Meen & Ju Hua Zhu, 2020. "Can Higher Education, Economic Growth and Innovation Ability Improve Each Other?," Sustainability, MDPI, Open Access Journal, vol. 12(6), pages 1-18, March.

  2. João J. Ferreira & Cristina I. Fernandes & Marta Peres-Ortiz & Helena Alves, 2017. "Conceptualizing social entrepreneurship: perspectives from the literature," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 14(1), pages 73-93, March.

    Cited by:

    1. Ana Criado-Gomis & Amparo Cervera-Taulet & Maria-Angeles Iniesta-Bonillo, 2017. "Sustainable Entrepreneurial Orientation: A Business Strategic Approach for Sustainable Development," Sustainability, MDPI, Open Access Journal, vol. 9(9), pages 1-20, September.
    2. Diego Corrales-Garay & Eva-María Mora-Valentín & Marta Ortiz-de-Urbina-Criado, 2020. "Entrepreneurship Through Open Data: An Opportunity for Sustainable Development," Sustainability, MDPI, Open Access Journal, vol. 12(12), pages 1-25, June.
    3. Sanjai K. Parahoo & Ahmed A. Al-Nakeeb, 2019. "Investigating antecedents of social innovation in public sector using a service ecosystem lens," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 16(2), pages 235-253, December.

  3. Purificación Alcaide-Pulido & Helena Alves & Belén Gutiérrez-Villar, 2017. "Development of a model to analyze HEI image: a case based on a private and a public university," Journal of Marketing for Higher Education, Taylor & Francis Journals, vol. 27(2), pages 162-187, July.

    Cited by:

    1. Padlee, Siti Falindah & Reimers, Vaughan & Mokhlis, Safiek & Anuar, Marhana Mohamed & Ahmad, Azlinzuraini, 2020. "Keep up the good work in research universities: An importance-performance analysis," Australasian marketing journal, Elsevier, vol. 28(2), pages 128-138.

  4. Silva, César M. & Rosa, Silvério & Alves, Helena & Carvalho, Pedro G., 2016. "A mathematical model for the customer dynamics based on marketing policy," Applied Mathematics and Computation, Elsevier, vol. 273(C), pages 42-53.

    Cited by:

    1. Rosa, S. & Rebelo, P. & Silva, C.M. & Alves, H. & Carvalho, P.G., 2018. "Optimal control of the customer dynamics based on marketing policy," Applied Mathematics and Computation, Elsevier, vol. 330(C), pages 42-55.

  5. Alves, Helena & Fernandes, Cristina & Raposo, Mário, 2016. "Value co-creation: Concept and contexts of application and study," Journal of Business Research, Elsevier, vol. 69(5), pages 1626-1633.

    Cited by:

    1. Masood Ahmed & Dr. Manzoor A. Khalidi, 2019. "Critical Discourse Analysis: A Critical Approach To Expose Hidden Realities In The Discourse Of Sustainable Development," IBT Journal of Business Studies (JBS), Ilma University, Faculty of Management Science, vol. 15(2), pages 15-11.
    2. Hedvall, Klas & Jagstedt, Siri & Dubois, Anna, 2019. "Solutions in business networks: Implications of an interorganizational perspective," Journal of Business Research, Elsevier, vol. 104(C), pages 411-421.
    3. Bruce, Helen L. & Wilson, Hugh N. & Macdonald, Emma K. & Clarke, Beverly, 2019. "Resource integration, value creation and value destruction in collective consumption contexts," Journal of Business Research, Elsevier, vol. 103(C), pages 173-185.
    4. Shih-Chieh Fang & Dan-Wei Wen, 2018. "Untangle Multi-Organizational Collaboration From Value Co-creation," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 9(5), pages 76-87, September.
    5. He Huang, 2019. "How Does Information Transmission Influence the Value Creation Capability of a Digital Ecosystem? An Empirical Study of the Crypto-Digital Ecosystem Ethereum," Sustainability, MDPI, Open Access Journal, vol. 11(19), pages 1-16, September.
    6. Barbara Aquilani & Cecilia Silvestri & Alessandro Ruggieri, 2016. "Sustainability, TQM and Value Co-Creation Processes: The Role of Critical Success Factors," Sustainability, MDPI, Open Access Journal, vol. 8(10), pages 1-23, October.
    7. Blanca Astrid Moreno & Haydée Calderón, 2016. "Comportamiento del consumidor en la co-creación de valor y su relación con la satisfacción en el entorno universitario: una aplicación a la Universidad de Ibagué (Colombia)," Revista Facultad de Ciencias Económicas, Universidad Militar Nueva Granada, vol. 25(1), pages 203-217, December.
    8. Wu, Shu-Ling & Hsu, Chiu-Ping, 2018. "Role of authenticity in massively multiplayer online role playing games (MMORPGs): Determinants of virtual item purchase intention," Journal of Business Research, Elsevier, vol. 92(C), pages 242-249.
    9. Koivisto, Elina & Mattila, Pekka, 2020. "Extending the luxury experience to social media – User-Generated Content co-creation in a branded event," Journal of Business Research, Elsevier, vol. 117(C), pages 570-578.
    10. Le Nguyen Hau, 2019. "The role of customer operant resources in health care value creation," Service Business, Springer;Pan-Pacific Business Association, vol. 13(3), pages 457-478, September.
    11. Dawn Iacobucci & Maria Petrescu & Anjala Krishen & Michael Bendixen, 2019. "The state of marketing analytics in research and practice," Journal of Marketing Analytics, Palgrave Macmillan, vol. 7(3), pages 152-181, September.
    12. Reema Frooghi & Zaki Rashidi, 2019. "Does Value Co-Creation Impacts Customer Loyalty And Repurchase Intention," IBT Journal of Business Studies (JBS), Ilma University, Faculty of Management Science, vol. 15(1), pages 15-11.
    13. Ramaswamy, Venkat & Ozcan, Kerimcan, 2018. "What is co-creation? An interactional creation framework and its implications for value creation," Journal of Business Research, Elsevier, vol. 84(C), pages 196-205.
    14. Bram Roosens & Nathalie Dens, 2019. "When do social alliances pay off? How the effect on corporate image depends on consumers’ prosocial attitudes," Journal of Brand Management, Palgrave Macmillan, vol. 26(2), pages 195-208, March.
    15. Andreas Hein & Jörg Weking & Maximilian Schreieck & Manuel Wiesche & Markus Böhm & Helmut Krcmar, 2019. "Value co-creation practices in business-to-business platform ecosystems," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(3), pages 503-518, September.
    16. Fatemeh Hamidi & Naser Shams Gharneh & Datis Khajeheian, 2019. "A Conceptual Framework for Value Co-Creation in Service Enterprises (Case of Tourism Agencies)," Sustainability, MDPI, Open Access Journal, vol. 12(1), pages 1-21, December.

  6. Ferreira, João J.M. & Fernandes, Cristina I. & Alves, Helena & Raposo, Mário L., 2015. "Drivers of innovation strategies: Testing the Tidd and Bessant (2009) model," Journal of Business Research, Elsevier, vol. 68(7), pages 1395-1403.

    Cited by:

    1. Fernández-Olmos, Marta & Ramírez-Alesón, Marisa, 2017. "How internal and external factors influence the dynamics of SME technology collaboration networks over time," Technovation, Elsevier, vol. 64, pages 16-27.
    2. CLAUDINE KEARNEY & KILLIAN J. McCARTHY & EELKO K. R. E. HUIZINGH, 2019. "One Size (Does Not) Fit All: Evidence Of Similarities And Differences Between Product Innovation Management In High- And Low-Tech Manufacturing Firms," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(01), pages 1-30, January.
    3. Joan Torrent-Sellens & Jackeline Velazco-Portocarrero & Clara Viñas-Bardolet, 2018. "Knowledge-Based Work and Job Satisfaction: Evidence from Spain," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 9(2), pages 575-612, June.
    4. Yunis, Manal & Tarhini, Abbas & Kassar, Abdulnasser, 2018. "The role of ICT and innovation in enhancing organizational performance: The catalysing effect of corporate entrepreneurship," Journal of Business Research, Elsevier, vol. 88(C), pages 344-356.
    5. Nico D. A. Steenstra & Cees J. Gelderman & Jos M. C. Schijns & Janjaap Semeijn, 2019. "Supplier Contribution To Buyer Innovativeness: The Influence Of Customer Attractiveness And Strategic Fit," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 24(02), pages 1-22, April.
    6. Domingo García Pérez-De-Lema & Peter Bent Hansen & Antonia Madrid-Gujjarro & Jane Lucia Silva-Santos, 2019. "INFLUENCE OF THE BUSINESS ENVIRONMENT IN THE DYNAMICS OF INNOVATION AND IN THE PERFORMANCE OF SMEs," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(05), pages 1-25, June.
    7. Voeten, Jaap & Saiyed, Abrar Ali & Dutta, Dev K., 2018. "Emerging Economies, Institutional Voids, and Innovation Drivers : A Study in India," Other publications TiSEM 2f47f71d-6686-4e5e-8d68-6, Tilburg University, School of Economics and Management.

  7. Emerson Mainardes & Mário Raposo & Helena Alves, 2014. "Universities Need a Market Orientation to Attract Non-Traditional Stakeholders as New Financing Sources," Public Organization Review, Springer, vol. 14(2), pages 159-171, June.

    Cited by:

    1. Faiz Muhammad Khuwaja & Hasnizam Bin Shaari & Lily Julienti Abu Bakar, 2017. "Market Orientation: An important Consideration for Higher Education of Pakistan," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(4), pages 419-436, April.
    2. Tyler Burch & Greg Murphy & Neil Tocher, 2019. "Entrepreneurship Education Enrollment Intentions: The Effect Of Attitudes, Norms And Personality," Journal of Developmental Entrepreneurship (JDE), World Scientific Publishing Co. Pte. Ltd., vol. 24(03), pages 1-20, September.
    3. B A Mokoena & M Dhurup, 2016. "Market Orientation Determinants: Reflections from Academics in Universities of Technology in South Africa," Journal of Economics and Behavioral Studies, AMH International, vol. 8(1), pages 6-17.
    4. Ruiz de Sabando, Amaia Lafuente & Forcada Sainz, Francisco Javier & Zorrilla Calvo, María Pilar, 2018. "The marketing orientation as a university management philosophy: a framework to guide its application," Cuadernos de Gestión, Universidad del País Vasco - Instituto de Economía Aplicada a la Empresa (IEAE).
    5. Faiz Muhammad Khuwaja & Waheed Ali Umrani & Sanober Salman Shaikh & Ammar Ahmed & Sanaullah Shar, 2019. "University Markor: A Context-Specific Scale to Measure Market-Orientation in Universities," SAGE Open, , vol. 9(2), pages 21582440198, June.
    6. Gustavo Borges & Maria José Domingues & Rita de Cássia Cordeiro, 2016. "Student’s trust in the university: analyzing differences between public and private higher education institutions in Brazil," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 13(2), pages 119-135, July.

  8. Helena Alves, 2013. "Co-creation and innovation in public services," The Service Industries Journal, Taylor & Francis Journals, vol. 33(7-8), pages 671-682, May.

    Cited by:

    1. María José Quero & Rafael Ventura & Carol Kelleher, 2017. "Value-in-context in crowdfunding ecosystems: how context frames value co-creation," Service Business, Springer;Pan-Pacific Business Association, vol. 11(2), pages 405-425, June.
    2. Boone, David, 2016. "New Zealand public service leaders and organisational change inception: A framework for deciding what to change," MBA Research Papers 6137, Victoria University of Wellington, School of Management.
    3. Mačiulienė, Monika & Skaržauskienė, Aelita, 2016. "Evaluation of co-creation perspective in networked collaboration platforms," Journal of Business Research, Elsevier, vol. 69(11), pages 4826-4830.
    4. Antonio Botti & Antonella Monda, 2020. "Sustainable Value Co-Creation and Digital Health: The Case of Trentino eHealth Ecosystem," Sustainability, MDPI, Open Access Journal, vol. 12(13), pages 1-17, June.
    5. BARCEVICIUS Egidijus & CIBAITE Guonda & CODAGNONE Cristiano & GINEIKYTE Vaida & KLIMAVICIUTE Luka & LIVA Giovanni & MATULEVIC Loreta & MISURACA Gianluca & VANINI Irene, 2019. "Exploring Digital Government transformation in the EU," JRC Working Papers JRC118857, Joint Research Centre (Seville site).
    6. Fatemeh Hamidi & Naser Shams Gharneh & Datis Khajeheian, 2019. "A Conceptual Framework for Value Co-Creation in Service Enterprises (Case of Tourism Agencies)," Sustainability, MDPI, Open Access Journal, vol. 12(1), pages 1-21, December.

  9. Emerson Wagner Mainardes & Helena Alves & Mario Raposo, 2010. "An Exploratory Research on the Stakeholders of a University," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 1(1), pages 76-88, December.

    Cited by:

    1. Maria Bonaventura Forleo & Nadia Palmieri, 2017. "University value for sustainability: What do stakeholders perceive? An Italian case study," RIVISTA DI STUDI SULLA SOSTENIBILITA', FrancoAngeli Editore, vol. 2017(2), pages 103-118.
    2. Ivana Maric, 2013. "Stakeholder Analisys of Higher Education Institutions," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu, vol. 11(2), pages 217-226.
    3. Emanuela Maria AVRAM, 2015. "Internal And External Communication In Higher Education Institutions," SEA - Practical Application of Science, Romanian Foundation for Business Intelligence, Editorial Department, issue 8, pages 273-282, June.
    4. Gurau Calin, 2015. "Business Education In The Present Society: Problems, Challenges And Solutions," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(2), pages 583-590, December.
    5. Ioana GUTU & Irina MANOLESCU, 2018. "Universities Project Performance - Reality And Trends," SEA - Practical Application of Science, Romanian Foundation for Business Intelligence, Editorial Department, issue 16, pages 107-120, May.

  10. Helena Alves, 2010. "The measurement of perceived value in higher education: a unidimensional approach," The Service Industries Journal, Taylor & Francis Journals, vol. 31(12), pages 1943-1960, December.

    Cited by:

    1. Vikrant Kaushal & Nurmahmud Ali, 2020. "University Reputation, Brand Attachment and Brand Personality as Antecedents of Student Loyalty: A Study in Higher Education Context," Corporate Reputation Review, Palgrave Macmillan, vol. 23(4), pages 254-266, November.
    2. Paul Kingsley & Taly Sharon, 2014. "Business and Academic Interests in the Maintenance of Standards in Online Higher Education," SAGE Open, , vol. 4(4), pages 21582440145, December.
    3. Marta Retamosa & Ángel Millán & Miguel Moital, 2020. "Does the Type of Degree Predict Different Levels of Satisfaction and Loyalty? A Brand Equity Perspective," Corporate Reputation Review, Palgrave Macmillan, vol. 23(2), pages 57-77, May.
    4. Sugito, Sugito & Lubis, Arlina Nurbaity & Rini, Endang Sulistya & Absah, Yeni, 2018. "Influence of reference group indicators to the image of modern retail (case in Indonesia)," MPRA Paper 92356, University Library of Munich, Germany.
    5. Luis Doña-Toledo & Teodoro Luque-Martínez & Salvador Barrio-García, 2017. "Antecedents and consequences of university perceived value, according to graduates: The moderating role of Higher Education involvement," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 14(4), pages 535-565, December.
    6. Sugito & Arlina Nurbaity Lubis & Endang Sulistya Rini & Yeni Absah, 2018. "Influence Of Reference Group Indicators To The Image Of Modern Retail (Case In Indonesia)," Junior Scientific Researcher, SC Research Publishing SRL, vol. 4(2), pages 67-79, November.
    7. Rana Sabra, 2018. "Institutional Factors Influencing Lebanese Students’ Decision-Making Process In Choosing A Business School," Business Education and Accreditation, The Institute for Business and Finance Research, vol. 10(1), pages 73-88.
    8. Hiep-Hung Pham & Sue Ling Lai & Quan-Hoang Vuong, 2017. "The impacts of value, disconfirmation and satisfaction on loyalty: Evidence from international higher education setting," Working Papers CEB 17-035, ULB -- Universite Libre de Bruxelles.
    9. Tina Shahsavar & Frantisek Sudzina, 2017. "Student satisfaction and loyalty in Denmark: Application of EPSI methodology," PLOS ONE, Public Library of Science, vol. 12(12), pages 1-18, December.

  11. Helena Alves & Mário Raposo, 2009. "The measurement of the construct satisfaction in higher education," The Service Industries Journal, Taylor & Francis Journals, vol. 29(2), pages 203-218, February.

    Cited by:

    1. José Luis Vázquez & Carlota L. Aza & Ana Lanero, 2016. "University social responsibility as antecedent of students’ satisfaction," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 13(2), pages 137-149, July.
    2. Paulo Roberto da Costa Vieira & Irene Troccoli Raguenet & Ettore de Carvalho Oriol & Hugo Rafael Dias, 2019. "Quality of teaching, corporate image and satisfaction of students enrolled in the night session of a Brazilian private university: a study with structural equation modeling," Proceedings of International Academic Conferences 9411963, International Institute of Social and Economic Sciences.
    3. Bianchi, Constanza & Drennan, Judy, 2012. "Drivers of satisfaction and dissatisfaction for overseas service customers: A critical incident technique approach," Australasian marketing journal, Elsevier, vol. 20(1), pages 97-107.
    4. Amy Rummel, Ph.D. & Maeghen L. MacDonald, 2016. "Identifying the Drivers of Student Retention: A Service Marketing Approach," Journal of Business, LAR Center Press, vol. 1(2), pages 1-7, May.
    5. Bhuian, Shahid N., 2016. "Sustainability of Western branch campuses in the Gulf Region: Students’ perspectives of service quality," International Journal of Educational Development, Elsevier, vol. 49(C), pages 314-323.
    6. Andriani KUSUMAWATI, 2018. "Exploring Millennials’ Decision-Making Behavior of Higher Education Institution: The Implication of University Social Media Marketing," Journal of Emerging Trends in Marketing and Management, The Bucharest University of Economic Studies, vol. 1(1), pages 137-148, November.
    7. Sanjai K Parahoo & Mohammad Issack Santally & Yousra Rajabalee & Heather Lea Harvey, 2016. "Designing a predictive model of student satisfaction in online learning," Journal of Marketing for Higher Education, Taylor & Francis Journals, vol. 26(1), pages 1-19, January.
    8. Francisco G. Rodríguez-González & Paulina Segarra, 2016. "Measuring academic service performance for competitive advantage in tertiary education institutions: the development of the TEdPERF scale," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 13(2), pages 171-183, July.
    9. Jehad J Badwan & Mazen J Al Shobaki & Samy S Abu Naser & Youssef M Abu Amuna, 2017. "Adopting Technology for Customer Relationship Management in Higher Educational Institutions," Post-Print hal-01500365, HAL.

  12. Mário Raposo & Helena Alves & Paulo Duarte, 2009. "Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index," Service Business, Springer;Pan-Pacific Business Association, vol. 3(1), pages 85-100, March.

    Cited by:

    1. Sang M. Lee & Jin Sung Rha, 2018. "A network text analysis of published papers in service business, 2007–2017: research trends in the service sector," Service Business, Springer;Pan-Pacific Business Association, vol. 12(4), pages 809-831, December.
    2. Bomi Song & Changyong Lee & Byungun Yoon & Yongtae Park, 2016. "Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses," Service Business, Springer;Pan-Pacific Business Association, vol. 10(4), pages 775-798, December.
    3. DonHee Lee & Kai K. Kim, 2017. "Assessing healthcare service quality: a comparative study of patient treatment types," International Journal of Quality Innovation, Springer, vol. 3(1), pages 1-15, December.
    4. Abdullah Ghthaith Almutairi & Hilal Salim Al Shamsi, 2020. "Challenges to Quality Primary Health Care in Saudi Arabia and Potential Improvements Implemented by Other Systems: Systematic Review," Global Journal of Health Science, Canadian Center of Science and Education, vol. 12(9), pages 1-1, August.
    5. Kwan Soo Hong & DonHee Lee, 2018. "Impact of operational innovations on customer loyalty in the healthcare sector," Service Business, Springer;Pan-Pacific Business Association, vol. 12(3), pages 575-600, September.
    6. Fernando A. F. Ferreira & Ronald W. Spahr & Mark A. Sunderman & Audrius Banaitis & João J. M. Ferreira, 2017. "A learning-oriented decision-making process for real estate brokerage service evaluation," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 453-474, September.
    7. Don Jeng & Sky Kuo, 2012. "Internal service quality within the different Chinese subcultures: a comparison between Taiwan, China, and Singapore," Service Business, Springer;Pan-Pacific Business Association, vol. 6(4), pages 425-458, December.
    8. Lucía Melián-Alzola & Josefa D. Martín-Santana, 2020. "Service quality in blood donation: satisfaction, trust and loyalty," Service Business, Springer;Pan-Pacific Business Association, vol. 14(1), pages 101-129, March.
    9. Kaynak, Ramazan & Sert, Tuba & Sert, Gurkan & Akyuz, Bulent, 2015. "Supply chain unethical behaviors and continuity of relationship: Using the PLS approach for testing moderation effects of inter-organizational justice," International Journal of Production Economics, Elsevier, vol. 162(C), pages 83-91.
    10. W. To & Joyce Tam & Millissa Cheung, 2013. "Explore how Chinese consumers evaluate retail service quality and satisfaction," Service Business, Springer;Pan-Pacific Business Association, vol. 7(1), pages 121-142, March.
    11. Taegoo Kim & Soyon Paek & Chang Choi & Gyehee Lee, 2012. "Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator," Service Business, Springer;Pan-Pacific Business Association, vol. 6(4), pages 503-526, December.
    12. Stefan Meinzer & Johann Prenninger & Patrick Vesel & Johannes Kornhuber & Judith Volmer & Joachim Hornegger & Björn M. Eskofier, 2016. "Translating satisfaction determination from health care to the automotive industry," Service Business, Springer;Pan-Pacific Business Association, vol. 10(4), pages 651-685, December.
    13. Piyush Kumar & Mayukh Dass & Omer Topaloglu, 2011. "Exploring satisfaction in business-to-business services: a path-analytic approach," Service Business, Springer;Pan-Pacific Business Association, vol. 5(1), pages 13-27, March.
    14. DonHee Lee, 2012. "Implementation of quality programs in health care organizations," Service Business, Springer;Pan-Pacific Business Association, vol. 6(3), pages 387-404, September.
    15. Sang-Man Kim & Jae-Young Oh, 2012. "Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance," Service Business, Springer;Pan-Pacific Business Association, vol. 6(3), pages 297-321, September.

  13. Helena Alves & Mário Raposo, 2007. "Student Satisfaction Index in Portuguese Public Higher Education," The Service Industries Journal, Taylor & Francis Journals, vol. 27(6), pages 795-808, September.

    Cited by:

    1. Ali Turkyilmaz & Leyla Temizer & Asil Oztekin, 2018. "A causal analytic approach to student satisfaction index modeling," Annals of Operations Research, Springer, vol. 263(1), pages 565-585, April.
    2. Ramón Álvarez Vaz & Danny Freira & Elena Vernazza & Helena Alves, 2016. "Can students’ satisfaction indexes be applied the same way in different countries?," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 13(2), pages 101-118, July.
    3. Shun-Hsing Chen, 2012. "The establishment of a quality management system for the higher education industry," Quality & Quantity: International Journal of Methodology, Springer, vol. 46(4), pages 1279-1296, June.

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Featured entries

This author is featured on the following reading lists, publication compilations, Wikipedia, or ReplicationWiki entries:
  1. Portuguese Economists

NEP Fields

NEP is an announcement service for new working papers, with a weekly report in each of many fields. This author has had 7 papers announced in NEP. These are the fields, ordered by number of announcements, along with their dates. If the author is listed in the directory of specialists for this field, a link is also provided.
  1. NEP-EDU: Education (5) 2005-11-19 2005-11-19 2007-11-03 2011-07-27 2016-10-16. Author is listed
  2. NEP-MKT: Marketing (4) 2005-11-19 2007-11-03 2011-07-27 2011-07-27
  3. NEP-HRM: Human Capital & Human Resource Management (2) 2005-11-19 2007-11-03
  4. NEP-SOG: Sociology of Economics (2) 2005-11-19 2007-11-03
  5. NEP-CSE: Economics of Strategic Management (1) 2011-07-27
  6. NEP-EUR: Microeconomic European Issues (1) 2016-10-16
  7. NEP-HAP: Economics of Happiness (1) 2016-10-16
  8. NEP-HIS: Business, Economic & Financial History (1) 2011-07-27
  9. NEP-URE: Urban & Real Estate Economics (1) 2016-10-16

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