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Co-creation and innovation in public services

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  • Helena Alves

Abstract

Public-sector services feature some very specific characteristics that frequently prove to be obstacles to innovation. This article therefore discusses how co-creation, within a Service-Dominant (S-D) logic, may contribute to innovation in these organisations and overcome the challenges posed by scarce resources and a multiplicity of clients and objectives and maintain citizen consensus around these activities. This discussion is backed up by examples drawn from the United Nations awards made annually for the best public-sector practices and innovations.

Suggested Citation

  • Helena Alves, 2013. "Co-creation and innovation in public services," The Service Industries Journal, Taylor & Francis Journals, vol. 33(7-8), pages 671-682, May.
    • Handle: RePEc:taf:servic:v:33:y:2013:i:7-8:p:671-682
    DOI: 10.1080/02642069.2013.740468
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    References listed on IDEAS

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    1. Paul Windrum & Per Koch (ed.), 2008. "Innovation in Public Sector Services," Books, Edward Elgar Publishing, number 4030.
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    Cited by:

    1. María José Quero & Rafael Ventura & Carol Kelleher, 2017. "Value-in-context in crowdfunding ecosystems: how context frames value co-creation," Service Business, Springer;Pan-Pacific Business Association, vol. 11(2), pages 405-425, June.
    2. Mačiulienė, Monika & Skaržauskienė, Aelita, 2016. "Evaluation of co-creation perspective in networked collaboration platforms," Journal of Business Research, Elsevier, vol. 69(11), pages 4826-4830.
    3. Isabelle Liotard & Valérie Revest, 2022. "Open innovation and prizes: is the European Commission really comitted?," CEPN Working Papers hal-03524203, HAL.
    4. Isabelle Liotard & Valérie Revest, 2022. "Open innovation and prizes: is the European Commission really comitted?," Working Papers hal-03524203, HAL.
    5. BARCEVICIUS Egidijus & CIBAITE Guonda & CODAGNONE Cristiano & GINEIKYTE Vaida & KLIMAVICIUTE Luka & LIVA Giovanni & MATULEVIC Loreta & MISURACA Gianluca & VANINI Irene, 2019. "Exploring Digital Government transformation in the EU," JRC Research Reports JRC118857, Joint Research Centre.
    6. Agnes Nakakawa & Esteban Manuel Keenoy & Ane Fullaondo Zabala & Dolores Verdoy Berastegui & Jon Txarramendieta Suarez, 2024. "Mutual Adoption of Soft Systems Methodology, Co-Creation, Enterprise Architecture, and Balanced Scorecard for Continuous Assessment and Improvement of Programmes on Integrated Care for Multimorbid Pat," Systemic Practice and Action Research, Springer, vol. 37(4), pages 351-386, August.
    7. Hui Zhang & Huanhuan Xiong & Jianxin Xu, 2022. "Dynamic Simulation Research on the Effect of Governance Mechanism on Value Co-Creation of Blockchain Industry Ecosystem," Sustainability, MDPI, vol. 14(12), pages 1-18, June.
    8. Jonathan Rösler & Tobias Söll & Louise Hancock & Thomas Friedli, 2021. "Value Co-Creation between Public Service Organizations and the Private Sector: An Organizational Capabilities Perspective," Administrative Sciences, MDPI, vol. 11(2), pages 1-20, May.
    9. Monica Cerdan Chiscano, 2021. "Autism Spectrum Disorder (ASD) and the Family Inclusive Airport Design Experience," IJERPH, MDPI, vol. 18(13), pages 1-16, July.
    10. Isabelle Liotard & Valerie Revest, 2021. "Open innovation and prizes: is the European Commission really committed?," LEM Papers Series 2021/14, Laboratory of Economics and Management (LEM), Sant'Anna School of Advanced Studies, Pisa, Italy.
    11. Boone, David, 2016. "New Zealand public service leaders and organisational change inception: A framework for deciding what to change," MBA Research Papers 6137, Victoria University of Wellington, School of Management.
    12. Shahidul Islam & Nazlida Muhamad & Wardah Hakimah Sumardi, 2022. "Customer-perceived service wellbeing in a transformative framework: Research propositions in the area of health services," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 19(1), pages 219-245, March.
    13. Boone, David, 2016. "New Zealand public service leaders and organisational change inception: A framework for deciding what to change," MBA Research Papers 20139, Victoria University of Wellington, School of Management.
    14. Antonio Botti & Antonella Monda, 2020. "Sustainable Value Co-Creation and Digital Health: The Case of Trentino eHealth Ecosystem," Sustainability, MDPI, vol. 12(13), pages 1-17, June.
    15. Tran Thi Van Trang & Mai Ngoc Khuong, 2023. "The role of risk factors, partner compatibility, organizational creativity and co-creation value on firm performance: evidence from SMEs in Vietnam," Zbornik radova Ekonomskog fakulteta u Rijeci/Proceedings of Rijeka Faculty of Economics, University of Rijeka, Faculty of Economics and Business, vol. 41(2), pages 449-475.
    16. Alberto Ferraris & Gabriele Santoro & Anna Claudia Pellicelli, 2020. "“Openness” of public governments in smart cities: removing the barriers for innovation and entrepreneurship," International Entrepreneurship and Management Journal, Springer, vol. 16(4), pages 1259-1280, December.
    17. Fatemeh Hamidi & Naser Shams Gharneh & Datis Khajeheian, 2019. "A Conceptual Framework for Value Co-Creation in Service Enterprises (Case of Tourism Agencies)," Sustainability, MDPI, vol. 12(1), pages 1-21, December.

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