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Understanding social innovation in services industries

Author

Listed:
  • Faiz Gallouj
  • Luis Rubalcaba
  • Marja Toivonen
  • Paul Windrum

Abstract

This paper puts forward a framework for understanding the relationship between service industries and social innovation. These are two, previously disconnected research areas. The paper explores ways in which innovation in services is increasingly becoming one of social innovation (in terms of social goals, social means, social roles and multi-agent provision) and how social innovation can be understood from a service innovation perspective. A taxonomy is proposed based on the mix between innovation nature and the locus of co-production. The paper additionally puts forward a theoretical framework for understanding social innovation in services, where the co-creation of innovation is the result of an interaction of competences and preferences of multiple providers, users/citizens, and policy-makers. This provides the basis for a discussion of key avenues for future research in theory, measurement, organisation, appropriation, performance measurement and public policy. This provides a context for the papers presented in this special issue.

Suggested Citation

  • Faiz Gallouj & Luis Rubalcaba & Marja Toivonen & Paul Windrum, 2018. "Understanding social innovation in services industries," Industry and Innovation, Taylor & Francis Journals, vol. 25(6), pages 551-569, July.
    • Handle: RePEc:taf:indinn:v:25:y:2018:i:6:p:551-569
    DOI: 10.1080/13662716.2017.1419124
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    Cited by:

    1. Malgorzata Skweres-Kuchta & Rafal Szymanski, 2024. "Evolution Towards Social Innovation - Experiences of Polish Social Innovators," European Research Studies Journal, European Research Studies Journal, vol. 0(Special B), pages 767-782.
    2. Ada Scupola & Lars Fuglsang & Faiz Gallouj & Anne Vorre Hansen, 2021. "Understandings of Social Innovation within the Danish Public Sector: A Literature Review," Administrative Sciences, MDPI, vol. 11(2), pages 1-18, May.
    3. Purevdulam Altantsetseg & Alaleh Dadvari & Tsevegjav Munkhdelger & Gerelt-Od Lkhagvasuren & Massoud Moslehpour, 2020. "Sustainable Development of Entrepreneurial Orientation through Social Drivers," Sustainability, MDPI, vol. 12(21), pages 1-19, October.
    4. Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2021. "Collaborating for social innovation in public services: inside the black box of public service innovation networks for social innovation (PSINSIs)," Post-Print halshs-03177910, HAL.
    5. Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2018. "Public Service Innovation Networks (PSINs): Collaborating for Innovation and Value Creation," Working Papers halshs-01934275, HAL.
    6. Rasha Abdel Aziz ElNaggar & Rasha Hammad, 2024. "Determinants of online social entrepreneurs’ brand loyalty: a value creation model," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 21(1), pages 155-176, March.
    7. Anne Vorre Hansen & Lars Fuglsang & Faïz Gallouj & Ada Scupola, 2022. "Social entrepreneurs as change makers: expanding public service networks for social innovation," Public Management Review, Taylor & Francis Journals, vol. 24(10), pages 1632-1651, October.
    8. Noor, Nur Hanis Mohamad & Ng, Boon-Kwee & Hamid, Mohd Johaary Abdul, 2020. "Forging researchers-farmers partnership in public social innovation: a case study of Malaysia’s agro-based public research institution," International Food and Agribusiness Management Review, International Food and Agribusiness Management Association, vol. 23(4), June.
    9. Capponi, Giovanna & Corrocher, Nicoletta, 2022. "Patterns of collaboration in mHealth: A network analysis," Technological Forecasting and Social Change, Elsevier, vol. 175(C).

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