IDEAS home Printed from https://ideas.repec.org/p/vuw/vuwmba/6137.html
   My bibliography  Save this paper

New Zealand public service leaders and organisational change inception: A framework for deciding what to change

Author

Listed:
  • Boone, David

Abstract

Organisational change in the public sector is important to keep pace with the external environment and increasing customer expectations in order to maintain and improve the effectiveness of public service. This study analysed the change management experiences of eight public service leaders in New Zealand. Through conversations understanding was gained around the early stages of change management, in particular, how decisions are made about what to change. Analysis of relevant literature identified a gap relating to how change needs are diagnosed and how change management vision is established. Existing change management guidance is largely focused on management practice once the secondary state of an organisation, the state after change, has already been envisaged. The idealism “deliver change†is a common suggestion in change management literature, however the interpretation and guidance around delivering change is just that – change delivery, not change inception. To undertake an examination of how public service leaders go about diagnosing change needs, referred to in this report as change inception, the following research question provided focus for this study: How do public service leaders describe their experiences of change inception, and what can be learned from these experiences? A synthesis of the literature review findings and the data collected from interviewing public service leaders led to the development of a framework for change inception thinking. This framework is intended to be applied and adapted by future public service leaders in diagnosing the change needs of public service organisations.

Suggested Citation

  • Boone, David, 2016. "New Zealand public service leaders and organisational change inception: A framework for deciding what to change," MBA Research Papers 6137, Victoria University of Wellington, School of Management.
  • Handle: RePEc:vuw:vuwmba:6137
    as

    Download full text from publisher

    File URL: http://researcharchive.vuw.ac.nz/handle/10063/6137
    Download Restriction: no

    References listed on IDEAS

    as
    1. Helena Alves, 2013. "Co-creation and innovation in public services," The Service Industries Journal, Taylor & Francis Journals, vol. 33(7-8), pages 671-682, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. BARCEVICIUS Egidijus & CIBAITE Guonda & CODAGNONE Cristiano & GINEIKYTE Vaida & KLIMAVICIUTE Luka & LIVA Giovanni & MATULEVIC Loreta & MISURACA Gianluca & VANINI Irene, 2019. "Exploring Digital Government transformation in the EU," JRC Working Papers JRC118857, Joint Research Centre (Seville site).
    2. Mačiulienė, Monika & Skaržauskienė, Aelita, 2016. "Evaluation of co-creation perspective in networked collaboration platforms," Journal of Business Research, Elsevier, vol. 69(11), pages 4826-4830.
    3. Alberto Ferraris & Gabriele Santoro & Anna Claudia Pellicelli, 2020. "“Openness” of public governments in smart cities: removing the barriers for innovation and entrepreneurship," International Entrepreneurship and Management Journal, Springer, vol. 16(4), pages 1259-1280, December.
    4. María José Quero & Rafael Ventura & Carol Kelleher, 2017. "Value-in-context in crowdfunding ecosystems: how context frames value co-creation," Service Business, Springer;Pan-Pacific Business Association, vol. 11(2), pages 405-425, June.
    5. Fatemeh Hamidi & Naser Shams Gharneh & Datis Khajeheian, 2019. "A Conceptual Framework for Value Co-Creation in Service Enterprises (Case of Tourism Agencies)," Sustainability, MDPI, Open Access Journal, vol. 12(1), pages 1-1, December.
    6. Antonio Botti & Antonella Monda, 2020. "Sustainable Value Co-Creation and Digital Health: The Case of Trentino eHealth Ecosystem," Sustainability, MDPI, Open Access Journal, vol. 12(13), pages 1-1, June.

    More about this item

    Keywords

    Change; Public; Service;
    All these keywords.

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vuw:vuwmba:6137. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Library Technology Services). General contact details of provider: http://edirc.repec.org/data/fcvuwnz.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.