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The measurement of perceived value in higher education: a unidimensional approach

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  • Helena Alves

Abstract

Higher education institutions increasingly need to establish long-term relationships with their clients through the provision of high-value services. Hence, understanding how the provision of education is viewed by recipients along with the means to reliably measure perceived value are both fundamental. This paper deals with perceived value as a higher order construct making recourse to a unidimensional approach. The results indicate that the perceived value construct can be measured with a high degree of robustness when incorporating the trade-off between price and quality and a comparison with other alternatives. The results also show that image is an important influence on perceived value and that satisfaction is the main consequence.

Suggested Citation

  • Helena Alves, 2010. "The measurement of perceived value in higher education: a unidimensional approach," The Service Industries Journal, Taylor & Francis Journals, vol. 31(12), pages 1943-1960, December.
  • Handle: RePEc:taf:servic:v:31:y:2010:i:12:p:1943-1960
    DOI: 10.1080/02642069.2011.550042
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    File URL: http://hdl.handle.net/10.1080/02642069.2011.550042
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    Cited by:

    1. Hiep-Hung Pham & Sue Ling Lai & Quan-Hoang Vuong, 2017. "The impacts of value, disconfirmation and satisfaction on loyalty: Evidence from international higher education setting," Working Papers CEB 17-035, ULB -- Universite Libre de Bruxelles.

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