Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index
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Volume (Year): 3 (2009)
Issue (Month): 1 (March)
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- Johnson, Michael D & Anderson, Eugene W & Fornell, Claes, 1995. " Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework," Journal of Consumer Research, University of Chicago Press, vol. 21(4), pages 695-707, March.
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