Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index
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Volume (Year): 3 (2009)
Issue (Month): 1 (March)
Pages: 85-100
| Handle: | RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100 |
| Contact details of provider: | Web page: http://www.springer.com/business/journal/11628
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| Order Information: | Web: http://link.springer.de/orders.htm |
References listed on IDEAS
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- Johnson, Michael D & Anderson, Eugene W & Fornell, Claes, 1995. " Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework," Journal of Consumer Research, University of Chicago Press, vol. 21(4), pages 695-707, March.
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