IDEAS home Printed from
   My bibliography  Save this article

Workplace surveillance: A systematic review, integrative framework, and research agenda


  • Kayas, Oliver G.


Workplace surveillance has been a relevant issue in scholarly studies since the 1960s. However, given its interdisciplinary nature, research on workplace surveillance is highly fragmented and disjointed, leaving many unanswered questions. A systematic review was therefore conducted to unveil its antecedents, unpack its outcomes, and reveal its conceptual foundations. The review combined a concept-centric framework with a multilevel framework to provide nuanced insights into the literature from organisational, managerial, and employee perspectives. As a result, the review provides a detailed understanding of the tensions, contradictions, and challenges related to existing theorisations of workplace surveillance. A key contribution of this review is the synthesis of the findings into a comprehensive integrative conceptual framework that provides a succinct and informed summary of the antecedents, outcomes, and conceptual foundations that influence research on workplace surveillance. The systematic review also offers a research agenda to help advance the field of workplace surveillance.

Suggested Citation

  • Kayas, Oliver G., 2023. "Workplace surveillance: A systematic review, integrative framework, and research agenda," Journal of Business Research, Elsevier, vol. 168(C).
  • Handle: RePEc:eee:jbrese:v:168:y:2023:i:c:s0148296323005714
    DOI: 10.1016/j.jbusres.2023.114212

    Download full text from publisher

    File URL:
    Download Restriction: Full text for ScienceDirect subscribers only

    File URL:
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    1. Rebecca A. Grant & Chris A. Higgins, 1991. "The Impact of Computerized Performance Monitoring on Service Work: Testing a Causal Model," Information Systems Research, INFORMS, vol. 2(2), pages 116-142, June.
    2. Jorge Walter & Markus Kreutzer & Karin Kreutzer, 2021. "Setting the Tone for the Team: A Multi‐Level Analysis of Managerial Control, Peer Control, and their Consequences for Job Satisfaction and Team Performance," Journal of Management Studies, Wiley Blackwell, vol. 58(3), pages 849-878, May.
    3. Scholarios, Dora & Taylor, Philip, 2014. "‘Decommissioned vessels’ — performance management and older workers in technologically-intensive service work," Technological Forecasting and Social Change, Elsevier, vol. 89(C), pages 333-342.
    4. Mehmet Bac, 2007. "Optimal supervision intensity, collusion, and the organization of work," Canadian Journal of Economics, Canadian Economics Association, vol. 40(1), pages 317-339, February.
    5. Barron, John M & Gjerde, Kathy Paulson, 1997. "Peer Pressure in an Agency Relationship," Journal of Labor Economics, University of Chicago Press, vol. 15(2), pages 234-254, April.
    6. Ting Ren, 2010. "Value Congruence as a Source of Intrinsic Motivation," Kyklos, Wiley Blackwell, vol. 63(1), pages 94-109, February.
    7. Cools, Kees & Mirjam van Praag, C., 2007. "The value relevance of top executive departures: Evidence from the Netherlands," Journal of Corporate Finance, Elsevier, vol. 13(5), pages 721-742, December.
    8. Jensen, Nathan & Lyons, Elizabeth & Chebelyon, Eddy & Bras, Ronan Le & Gomes, Carla, 2020. "Conspicuous monitoring and remote work," Journal of Economic Behavior & Organization, Elsevier, vol. 176(C), pages 489-511.
    9. Aalberts, Robert J. & Hames, David S. & Thistle, Paul D., 2009. "Detours and frolics on the Internet: Employer liability and management control of cybertorts," Journal of Business Research, Elsevier, vol. 62(12), pages 1335-1341, December.
    10. Paul, Justin & Criado, Alex Rialp, 2020. "The art of writing literature review: What do we know and what do we need to know?," International Business Review, Elsevier, vol. 29(4).
    11. Greer K. Gosnell & John A. List & Robert D. Metcalfe, 2020. "The Impact of Management Practices on Employee Productivity: A Field Experiment with Airline Captains," Journal of Political Economy, University of Chicago Press, vol. 128(4), pages 1195-1233.
    12. Patibandla, Murali & Chandra, Pankaj, 1998. "Organizational practices and employee performance: the case of the Canadian primary textile industry," Journal of Economic Behavior & Organization, Elsevier, vol. 37(4), pages 431-442, December.
    13. Victoria Bush & Alan Bush & Linda Orr, 2010. "Monitoring the Ethical Use of Sales Technology: An Exploratory Field Investigation," Journal of Business Ethics, Springer, vol. 95(2), pages 239-257, August.
    14. Wang, Yongjin & Zhao, Laixun, 2015. "Saving good jobs from global competition by rewarding quality and efforts," Journal of International Economics, Elsevier, vol. 96(2), pages 426-434.
    15. Alessandro Arlotto & Stephen E. Chick & Noah Gans, 2014. "Optimal Hiring and Retention Policies for Heterogeneous Workers Who Learn," Management Science, INFORMS, vol. 60(1), pages 110-129, January.
    16. Mora Cortez, Roberto & Højbjerg Clarke, Ann & Freytag, Per Vagn, 2021. "B2B market segmentation: A systematic review and research agenda," Journal of Business Research, Elsevier, vol. 126(C), pages 415-428.
    17. Dominguez-Martinez, Silvia & Sloof, Randolph & von Siemens, Ferdinand A., 2014. "Monitored by your friends, not your foes: Strategic ignorance and the delegation of real authority," Games and Economic Behavior, Elsevier, vol. 85(C), pages 289-305.
    18. Nancy B. Kurland & Terri D. Egan, 1999. "Telecommuting: Justice and Control in the Virtual Organization," Organization Science, INFORMS, vol. 10(4), pages 500-513, August.
    19. Oliver G. Kayas & Tony Hines & Rachel McLean & Gillian H. Wright, 2019. "Resisting government rendered surveillance in a local authority," Public Management Review, Taylor & Francis Journals, vol. 21(8), pages 1170-1190, August.
    20. Michèle Belot & Marina Schröder, 2016. "The Spillover Effects of Monitoring: A Field Experiment," Management Science, INFORMS, vol. 62(1), pages 37-45, January.
    21. Eckersley, Peter & Ferry, Laurence & Zakaria, Zamzulaila, 2014. "A ‘panoptical’ or ‘synoptical’ approach to monitoring performance? Local public services in England and the widening accountability gap," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 25(6), pages 529-538.
    22. Knez, Marc & Simester, Duncan, 2001. "Firm-Wide Incentives and Mutual Monitoring at Continental Airlines," Journal of Labor Economics, University of Chicago Press, vol. 19(4), pages 743-772, October.
    23. Mills, Brian M., 2017. "Technological innovations in monitoring and evaluation: Evidence of performance impacts among Major League Baseball umpires," Labour Economics, Elsevier, vol. 46(C), pages 189-199.
    24. Siachou, Evangelia & Trichina, Eleni & Papasolomou, Ioanna & Sakka, Georgia, 2021. "Why do employees hide their knowledge and what are the consequences? A systematic literature review," Journal of Business Research, Elsevier, vol. 135(C), pages 195-213.
    25. Leoni, Giulia & Parker, Lee D., 2019. "Governance and control of sharing economy platforms: Hosting on Airbnb," The British Accounting Review, Elsevier, vol. 51(6).
    26. Jo Ao Vieira Da Cunha & Andrea Carugati & Aurelie Leclercq-Vandelannoitte, 2015. "The dark side of computer-mediated control," Post-Print hal-01563025, HAL.
    27. Na Li & Aida Sijamic Wahid, 2018. "Director Tenure Diversity and Board Monitoring Effectiveness," Contemporary Accounting Research, John Wiley & Sons, vol. 35(3), pages 1363-1394, September.
    28. Tourish, Dennis & Willmott, Hugh, 2015. "In Defiance of Folly: Journal rankings, mindless measures and the ABS Guide," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 26(C), pages 37-46.
    29. Xiang, Wang, 2020. "Who will watch the watchers? On optimal monitoring networks," Journal of Economic Theory, Elsevier, vol. 187(C).
    30. Qiu Chen, 2016. "Director Monitoring of Expense Misreporting in Nonprofit Organizations: The Effects of Expense Disclosure Transparency, Donor Evaluation Focus and Organization Performance," Contemporary Accounting Research, John Wiley & Sons, vol. 33(4), pages 1601-1624, December.
    31. Mehmet Bac, 2007. "Optimal supervision intensity, collusion, and the organization of work," Canadian Journal of Economics/Revue canadienne d'économique, John Wiley & Sons, vol. 40(1), pages 317-339, February.
    32. Alan McKinlay, 2013. "Banking, bureaucracy and the career: the curious case of Mr Notman," Business History, Taylor & Francis Journals, vol. 55(3), pages 431-447, April.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Dur, Robert & Sol, Joeri, 2010. "Social interaction, co-worker altruism, and incentives," Games and Economic Behavior, Elsevier, vol. 69(2), pages 293-301, July.
    2. Böckerman, Petri & Bryson, Alex & Ilmakunnas, Pekka, 2012. "Does high involvement management improve worker wellbeing?," Journal of Economic Behavior & Organization, Elsevier, vol. 84(2), pages 660-680.
    3. Misty L. Loughry & Henry L. Tosi, 2008. "Performance Implications of Peer Monitoring," Organization Science, INFORMS, vol. 19(6), pages 876-890, December.
    4. Huck, Steffen & Kübler, Dorothea & Weibull, Jörgen, 2012. "Social norms and economic incentives in firms," Journal of Economic Behavior & Organization, Elsevier, vol. 83(2), pages 173-185.
    5. Thomas Cornelissen & John S. Heywood & Uwe Jirjahn, 2010. "Profit Sharing and Reciprocity: Theory and Survey Evidence," SOEPpapers on Multidisciplinary Panel Data Research 292, DIW Berlin, The German Socio-Economic Panel (SOEP).
    6. Tat Y. Chan & Jia Li & Lamar Pierce, 2014. "Compensation and Peer Effects in Competing Sales Teams," Management Science, INFORMS, vol. 60(8), pages 1965-1984, August.
    7. Alexandre Mas & Enrico Moretti, 2009. "Peers at Work," American Economic Review, American Economic Association, vol. 99(1), pages 112-145, March.
    8. Alwine Mohnen & Kathrin Pokorny & Dirk Sliwka, 2008. "Transparency, Inequity Aversion, and the Dynamics of Peer Pressure in Teams: Theory and Evidence," Journal of Labor Economics, University of Chicago Press, vol. 26(4), pages 693-720, October.
    9. repec:bla:annpce:v:89:y:2018:i:1:p:157-174 is not listed on IDEAS
    10. Abeler, Johannes & Altmann, Steffen & Goerg, Sebastian J. & Kube, Sebastian & Wibral, Matthias, 2011. "Equity and Efficiency in Multi-Worker Firms: Insights from Experimental Economics," IZA Discussion Papers 5727, Institute of Labor Economics (IZA).
    11. Román, Francisco J., 2009. "An analysis of changes to a team-based incentive plan and its effects on productivity, product quality, and absenteeism," Accounting, Organizations and Society, Elsevier, vol. 34(5), pages 589-618, July.
    12. Jacobo Gomez‐Conde & Ernesto Lopez‐Valeiras & Ricardo Malagueño & José Carlos Tiomatsu Oyadomari, 2022. "Quality of performance metrics, informal peer monitoring and goal commitment," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 62(3), pages 4041-4077, September.
    13. Kathrin Manthei & Dirk Sliwka & Timo Vogelsang, 2023. "Talking About Performance or Paying for It? A Field Experiment on Performance Reviews and Incentives," Management Science, INFORMS, vol. 69(4), pages 2198-2216, April.
    14. Rupert Sausgruber, 2005. "Testing for Team Spirit - An Experimental Study," Experimental 0508001, University Library of Munich, Germany.
    15. Green, Colin P. & Heywood, John S., 2010. "Profit sharing and the quality of relations with the boss," Labour Economics, Elsevier, vol. 17(5), pages 859-867, October.
    16. repec:lan:wpaper:3169 is not listed on IDEAS
    17. Rupert Sausgruber, 2009. "A note on peer effects between teams," Experimental Economics, Springer;Economic Science Association, vol. 12(2), pages 193-201, June.
    18. repec:lan:wpaper:3014 is not listed on IDEAS
    19. repec:lan:wpaper:2920 is not listed on IDEAS
    20. Auriol, Emmanuelle & Brilon, Stefanie, 2014. "Anti-social behavior in profit and nonprofit organizations," Journal of Public Economics, Elsevier, vol. 117(C), pages 149-161.
    21. Thomas Cornelissen & John Heywood & Uwe Jirjahn, 2014. "Reciprocity and Profit Sharing: Is There an Inverse U-shaped Relationship?," Journal of Labor Research, Springer, vol. 35(2), pages 205-225, June.
    22. Chahed, Yasmine & Charnock, Robert & Du Rietz, Sabina & Joseph Lennon, Niels & Palermo, Tommaso & Parisi, Cristiana & Pflueger, Dane & Sundström, Andreas & Toh, Dorothy & Yu, Lichen, 2024. "The value of research activities “other than” publishing articles: reflections on an experimental workshop series," LSE Research Online Documents on Economics 121656, London School of Economics and Political Science, LSE Library.
    23. Ali Zackery & Joseph Amankwah-Amoah & Zahra Heidari Darani & Shiva Ghasemi, 2022. "COVID-19 Research in Business and Management: A Review and Future Research Agenda," Sustainability, MDPI, vol. 14(16), pages 1-32, August.
    24. Simon Gaechter & Chris Starmer & Fabio Tufano, 2022. "Measuring “group cohesion” to reveal the power of social relationships in team production," Discussion Papers 2022-12, The Centre for Decision Research and Experimental Economics, School of Economics, University of Nottingham.


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:168:y:2023:i:c:s0148296323005714. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.