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Telecommuting: Justice and Control in the Virtual Organization

Author

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  • Nancy B. Kurland

    (Marshall School of Business, University of Southern California, Department of Management and Organization, Los Angeles, California 90089-1421)

  • Terri D. Egan

    (The George L. Graziado School of Business and Management, Pepperdine University, 400 Corporate Pointe, Culver City, California 90230)

Abstract

The adoption of telecommuting raises concerns for both managers and employees: Remote supervision presents monitoring challenges, while physical isolation may impede the employee's opportunity for, and involvement in, determining valued organizational outcomes (organizational justice). This study of 191 employees examined the relationships among telecommuting, organizational monitoring strategies, and organizational justice perceptions. Results suggest that monitoring strategies were more strongly associated with organizational justice perceptions than with telecommuting, and procedural and interactional justice perceptions related significantly to telecommuting. We provide implications, limitations, and ideas for future research.

Suggested Citation

  • Nancy B. Kurland & Terri D. Egan, 1999. "Telecommuting: Justice and Control in the Virtual Organization," Organization Science, INFORMS, vol. 10(4), pages 500-513, August.
    • Handle: RePEc:inm:ororsc:v:10:y:1999:i:4:p:500-513
    DOI: 10.1287/orsc.10.4.500
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    References listed on IDEAS

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    Cited by:

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    2. Carlos Hernán González-Campo & Vanessa Zamora Mina, 2020. "Comportamiento de los agentes en el comercio electrónico según modelos de localización," Revista Facultad de Ciencias Económicas, Universidad Militar Nueva Granada, vol. 28(1), pages 47-65.
    3. Deirdre Donovan & Dr Angela Wright, 2013. "Teleworking: An Examination of the Irish Dichotomy," International Journal of Business and Social Research, LAR Center Press, vol. 3(3), pages 18-31, March.
    4. Downes, Rebecca & Daellenbach, Urs & Donnelly, Noelle, 2023. "Remote control: Attitude monitoring and informal control in distributed teams," Journal of Business Research, Elsevier, vol. 154(C).
    5. Groen, Bianca A.C. & van Triest, Sander P. & Coers, Michael & Wtenweerde, Neeke, 2018. "Managing flexible work arrangements: Teleworking and output controls," European Management Journal, Elsevier, vol. 36(6), pages 727-735.
    6. François-Xavier de Vaujany & Aurélie Leclercq Vandelannoitte & Iain Munro & Yesh Nama & Robin Holt, 2021. "Control and Surveillance in Work Practice: Cultivating Paradox in ‘New’ Modes of Organizing," Post-Print hal-03268925, HAL.
    7. Nikolaus Franke & Peter Keinz & Katharina Klausberger, 2013. "“Does This Sound Like a Fair Deal?”: Antecedents and Consequences of Fairness Expectations in the Individual’s Decision to Participate in Firm Innovation," Organization Science, INFORMS, vol. 24(5), pages 1495-1516, October.
    8. Leclercq-Vandelannoitte, Aurélie, 2021. "“Seeing to be seen”: The manager’s political economy of visibility in new ways of working," European Management Journal, Elsevier, vol. 39(5), pages 605-616.
    9. Severin Hornung & Jürgen Glaser, 2010. "Employee responses to relational fulfilment and work‐life benefits," International Journal of Manpower, Emerald Group Publishing Limited, vol. 31(1), pages 73-92, March.
    10. Kent Wickstrøm Jensen & Dorthe Døjbak Håkonsson & Richard M. Burton & Børge Obel, 2010. "The effect of virtuality on the functioning of centralized versus decentralized structures—an information processing perspective," Computational and Mathematical Organization Theory, Springer, vol. 16(2), pages 144-170, June.
    11. Kayas, Oliver G., 2023. "Workplace surveillance: A systematic review, integrative framework, and research agenda," Journal of Business Research, Elsevier, vol. 168(C).
    12. Francis J. Flynn & Emily T. Amanatullah, 2012. "Psyched Up or Psyched Out? The Influence of Coactor Status on Individual Performance," Organization Science, INFORMS, vol. 23(2), pages 402-415, April.
    13. Balasubramaniam Ramesh & Kannan Mohan & Lan Cao, 2012. "Ambidexterity in Agile Distributed Development: An Empirical Investigation," Information Systems Research, INFORMS, vol. 23(2), pages 323-339, June.
    14. Seetharam Sridhar, Kala & Sridhar, Varadharajan, 2003. "The Effect of Telecommuting on Suburbanization: Empirical Evidence," Journal of Regional Analysis and Policy, Mid-Continent Regional Science Association, vol. 33(01), pages 1-25.
    15. Claudiu Vasile Kifor & Roxana Florența Săvescu & Raluca Dănuț, 2022. "Work from Home during the COVID-19 Pandemic—The Impact on Employees’ Self-Assessed Job Performance," IJERPH, MDPI, vol. 19(17), pages 1-31, September.
    16. Marcel Rolf Pfeifer, 2021. "Human Resources during COVID-19: A Monthly Survey on Mental Health and Working Attitudes of Czech Employees and Managers during the Year 2020," Sustainability, MDPI, vol. 13(18), pages 1-20, September.
    17. Micol Bronzini & Enrico Cori & Daria Sarti & Teresina Torre, 2022. "Isolamento professionale e inclusione nell?esperienza del lavoro da remoto durante la pandemia in Italia," PRISMA Economia - Societ? - Lavoro, FrancoAngeli Editore, vol. 2022(1-2), pages 68-89.
    18. Greenberg, Jerald & Ashton-James, Claire E. & Ashkanasy, Neal M., 2007. "Social comparison processes in organizations," Organizational Behavior and Human Decision Processes, Elsevier, vol. 102(1), pages 22-41, January.
    19. Prithwiraj Choudhury, 2017. "Innovation Outcomes in a Distributed Organization: Intrafirm Mobility and Access to Resources," Organization Science, INFORMS, vol. 28(2), pages 339-354, April.
    20. Mohd Tariq Jamal & Imran Anwar & Nawab Ali Khan & Manisha Singh, 2023. "An Empirical Analysis of Telecommuters: Their Level of Satisfaction, Commitment and Loyalty," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 48(3), pages 359-380, August.
    21. Ward van Zoonen & Anu Sivunen & Kirsimarja Blomqvist & Thomas Olsson & Annina Ropponen & Kaisa Henttonen & Matti Vartiainen, 2021. "Factors Influencing Adjustment to Remote Work: Employees’ Initial Responses to the COVID-19 Pandemic," IJERPH, MDPI, vol. 18(13), pages 1-19, June.

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