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The Spillover Effects of Monitoring: A Field Experiment

Author

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  • Michèle Belot

    (School of Economics, University of Edinburgh, Edinburgh EH8 9JT, United Kingdom)

  • Marina Schröder

    (Faculty of Management, Economics and Social Sciences, University of Cologne, Albertus-Magnus-Platz, 50923 Cologne, Germany)

Abstract

We provide field experimental evidence of the effects of monitoring in a context where productivity is multidimensional and only one dimension is monitored and incentivized. We hire students to do a job for us. The job consists of identifying euro coins. We study the direct effects of monitoring and penalizing mistakes on work quality and evaluate spillovers on unmonitored dimensions of productivity (punctuality and theft). We find that monitoring improves work quality only if incentives are harsh, but substantially reduces punctuality irrespectively of the associated incentives. Monitoring does not affect theft, with 10% of participants stealing overall. Our findings are supportive of a reciprocity mechanism, whereby workers retaliate for being distrusted.Data, as supplemental material, are available at http://dx.doi.org/10.1287/mnsc.2014.2089 . This paper was accepted by Uri Gneezy, behavioral economics .

Suggested Citation

  • Michèle Belot & Marina Schröder, 2016. "The Spillover Effects of Monitoring: A Field Experiment," Management Science, INFORMS, vol. 62(1), pages 37-45, January.
    • Handle: RePEc:inm:ormnsc:v:62:y:2016:i:1:p:37-45
    DOI: 10.1287/mnsc.2014.2089
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    Cited by:

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    3. Florian Engl & Arno Riedl & Roberto Weber, 2021. "Spillover Effects of Institutions on Cooperative Behavior, Preferences, and Beliefs," American Economic Journal: Microeconomics, American Economic Association, vol. 13(4), pages 261-299, November.
    4. Gioia Francesca, 2024. "Incentive-Induced Social Tie and Subsequent Altruism and Cooperation," The B.E. Journal of Economic Analysis & Policy, De Gruyter, vol. 24(3), pages 751-797.
    5. Michalis Drouvelis & Johannes Jarke-Neuert & Johannes Lohse, 2021. "Should transparency be (in-)transparent? On monitoring aversion and cooperation in teams," Papers 2112.12621, arXiv.org.
    6. Ishizaka, Alessio & Siraj, Sajid, 2018. "Are multi-criteria decision-making tools useful? An experimental comparative study of three methods," European Journal of Operational Research, Elsevier, vol. 264(2), pages 462-471.
    7. Brandts, Jordi & Corgnet, Brice & Hernán-González, Roberto & Ortiz, José Mª & Solà, Carles, 2021. "Watching or not watching? Access to information and the incentive effects of firing threats," Journal of Economic Behavior & Organization, Elsevier, vol. 189(C), pages 672-685.
    8. Fabio Galeotti & Valeria Maggian & Marie Claire Villeval, 2021. "Fraud Deterrence Institutions Reduce Intrinsic Honesty," The Economic Journal, Royal Economic Society, vol. 131(638), pages 2508-2528.
    9. Vranka, Marek & Frollová, Nikola & Pour, Marek & Novakova, Julie & Houdek, Petr, 2019. "Cheating customers in grocery stores: A field study on dishonesty," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 83(C).
    10. Goerg, Sebastian J. & Himmler, Oliver & König, Tobias, 2024. "Norm violations and behavioral spillovers—Evidence from the lab and the field," European Economic Review, Elsevier, vol. 166(C).
    11. De Chiara, Alessandro & Engl, Florian & Herz, Holger & Manna, Ester, 2022. "Control Aversion in Hierarchies," FSES Working Papers 527, Faculty of Economics and Social Sciences, University of Freiburg/Fribourg Switzerland.
    12. Kayas, Oliver G., 2023. "Workplace surveillance: A systematic review, integrative framework, and research agenda," Journal of Business Research, Elsevier, vol. 168(C).
    13. Burdin, Gabriel & Dughera, Stefano & Landini, Fabio & Belloc, Filippo, 2023. "Contested Transparency: Digital Monitoring Technologies and Worker Voice," GLO Discussion Paper Series 1340, Global Labor Organization (GLO).
    14. Manthei, Kathrin & Sliwka, Dirk & Vogelsang, Timo, 2019. "Talking about Performance or Paying for it? Evidence from a Field Experiment," IZA Discussion Papers 12446, Institute of Labor Economics (IZA).
    15. Kathrin Manthei & Dirk Sliwka & Timo Vogelsang, 2023. "Talking About Performance or Paying for It? A Field Experiment on Performance Reviews and Incentives," Management Science, INFORMS, vol. 69(4), pages 2198-2216, April.
    16. Silvia Angerer & Daniela Glätzle‐Rützler & Christian Waibel, 2021. "Monitoring institutions in healthcare markets: Experimental evidence," Health Economics, John Wiley & Sons, Ltd., vol. 30(5), pages 951-971, May.
    17. Holger Herz & Christian Zihlmann, 2024. "Adverse effects of control? Evidence from a field experiment," Experimental Economics, Springer;Economic Science Association, vol. 27(2), pages 469-488, April.
    18. Francesca Gioia, 2019. "Incentive schemes and peer effects on risk behaviour: an experiment," Theory and Decision, Springer, vol. 87(4), pages 473-495, November.
    19. Gneezy, Uri & Nelidov, Vadim & Offerman, Theo & van de Ven, Jeroen, 2023. "When opportunities backfire: Alternatives reduce perseverance and success in task completion," Journal of Economic Behavior & Organization, Elsevier, vol. 208(C), pages 304-324.

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    More about this item

    Keywords

    counterproductive behavior; monitoring; field experiment;
    All these keywords.

    JEL classification:

    • C93 - Mathematical and Quantitative Methods - - Design of Experiments - - - Field Experiments
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • J30 - Labor and Demographic Economics - - Wages, Compensation, and Labor Costs - - - General
    • M42 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Accounting - - - Auditing
    • M52 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Compensation and Compensation Methods and Their Effects

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