IDEAS home Printed from https://ideas.repec.org/p/edn/esedps/238.html
   My bibliography  Save this paper

The Spillover Effects of Monitoring: A Field Experiment

Author

Abstract

We provide field experimental evidence of the effects of monitoring in a context where productivity is multi-dimensional and only one dimension is monitored and incentivised. We hire students to do a job for us. The job consists of identifying euro coins. We study the effects of monitoring and penalising mistakes on work quality, and evaluate spillovers on non-incentivised dimensions of productivity (punctuality and theft). We find that monitoring improves work quality only if incentives are large, but reduces punctuality substantially irrespectively of the size of incentives. Monitoring does not affect theft, with ten per cent of participants stealing overall. Our setting also allows us to disentangle between possible theoretical mechanisms driving the adverse effects of monitoring. Our findings are supportive of a reciprocity mechanism, whereby workers retaliate for being distrusted.

Suggested Citation

  • Michele Belot & Marina Schroder, 2013. "The Spillover Effects of Monitoring: A Field Experiment," Edinburgh School of Economics Discussion Paper Series 238, Edinburgh School of Economics, University of Edinburgh.
    • Handle: RePEc:edn:esedps:238
    as

    Download full text from publisher

    File URL: http://www.econ.ed.ac.uk/papers/id238_esedps.pdf
    Download Restriction: no
    ---><---

    Other versions of this item:

    References listed on IDEAS

    as
    1. Gneezy, Uri & Rustichini, Aldo, 2000. "A Fine is a Price," The Journal of Legal Studies, University of Chicago Press, vol. 29(1), pages 1-17, January.
    2. Ernst Fehr & Klaus M. Schmidt, 1999. "A Theory of Fairness, Competition, and Cooperation," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 114(3), pages 817-868.
    3. Gary S. Becker, 1974. "Crime and Punishment: An Economic Approach," NBER Chapters, in: Essays in the Economics of Crime and Punishment, pages 1-54, National Bureau of Economic Research, Inc.
    4. Raymond Fisman & Edward Miguel, 2007. "Corruption, Norms, and Legal Enforcement: Evidence from Diplomatic Parking Tickets," Journal of Political Economy, University of Chicago Press, vol. 115(6), pages 1020-1048, December.
    5. Uri Gneezy & Stephan Meier & Pedro Rey-Biel, 2011. "When and Why Incentives (Don't) Work to Modify Behavior," Journal of Economic Perspectives, American Economic Association, vol. 25(4), pages 191-210, Fall.
    6. Dickinson, David & Villeval, Marie-Claire, 2008. "Does monitoring decrease work effort?: The complementarity between agency and crowding-out theories," Games and Economic Behavior, Elsevier, vol. 63(1), pages 56-76, May.
    7. Holmstrom, Bengt & Milgrom, Paul, 1991. "Multitask Principal-Agent Analyses: Incentive Contracts, Asset Ownership, and Job Design," The Journal of Law, Economics, and Organization, Oxford University Press, vol. 7(0), pages 24-52, Special I.
    8. Erin L. Krupka & Roberto A. Weber, 2013. "Identifying Social Norms Using Coordination Games: Why Does Dictator Game Sharing Vary?," Journal of the European Economic Association, European Economic Association, vol. 11(3), pages 495-524, June.
    9. Arnott, Richard J. & Greenwald, Bruce & Kanbur, Ravi & Nalebuff, Barry, 2003. "Joseph Stiglitz and Economics for an Imperfect World," Working Papers 127202, Cornell University, Department of Applied Economics and Management.
    10. Dirk Sliwka, 2007. "Trust as a Signal of a Social Norm and the Hidden Costs of Incentive Schemes," American Economic Review, American Economic Association, vol. 97(3), pages 999-1012, June.
    11. Dufwenberg, Martin & Kirchsteiger, Georg, 2004. "A theory of sequential reciprocity," Games and Economic Behavior, Elsevier, vol. 47(2), pages 268-298, May.
    12. Baker, George P, 1992. "Incentive Contracts and Performance Measurement," Journal of Political Economy, University of Chicago Press, vol. 100(3), pages 598-614, June.
    13. Amadou Boly, 2011. "On the incentive effects of monitoring: evidence from the lab and the field," Experimental Economics, Springer;Economic Science Association, vol. 14(2), pages 241-253, May.
    14. Richard Arnott & Bruce Greenwald & Ravi Kanbur & Barry Nalebuff (ed.), 2003. "Economics for an Imperfect World: Essays in Honor of Joseph E. Stiglitz," MIT Press Books, The MIT Press, edition 1, volume 1, number 0262012057, April.
    15. Belot, Michèle & Schröder, Marina, 2013. "Sloppy work, lies and theft: A novel experimental design to study counterproductive behaviour," Journal of Economic Behavior & Organization, Elsevier, vol. 93(C), pages 233-238.
    16. Bruno S. Frey & Reto Jegen, 2001. "Motivational Interactions: Effects on Behavior," Annals of Economics and Statistics, GENES, issue 63-64, pages 131-153.
    17. Daniel S. Nagin & James B. Rebitzer & Seth Sanders & Lowell J. Taylor, 2002. "Monitoring, Motivation, and Management: The Determinants of Opportunistic Behavior in a Field Experiment," American Economic Review, American Economic Association, vol. 92(4), pages 850-873, September.
    18. Greiner, Ben, 2004. "An Online Recruitment System for Economic Experiments," MPRA Paper 13513, University Library of Munich, Germany.
    19. Roland Bénabou & Jean Tirole, 2003. "Intrinsic and Extrinsic Motivation," The Review of Economic Studies, Review of Economic Studies Ltd, vol. 70(3), pages 489-520.
    20. repec:adr:anecst:y:2001:i:63-64:p:07 is not listed on IDEAS
    21. Rabin, Matthew, 1993. "Incorporating Fairness into Game Theory and Economics," American Economic Review, American Economic Association, vol. 83(5), pages 1281-1302, December.
    22. David Dickinson & Marie Claire Villeval, 2008. "Does Monitoring Decrease Work Effort?," Post-Print halshs-00276284, HAL.
    23. Michael Kosfeld & Armin Falk, 2006. "The Hidden Costs of Control," American Economic Review, American Economic Association, vol. 96(5), pages 1611-1630, December.
    24. Frey, Bruno S, 1993. "Does Monitoring Increase Work Effort? The Rivalry with Trust and Loyalty," Economic Inquiry, Western Economic Association International, vol. 31(4), pages 663-670, October.
    25. Dickinson, David & Villeval, Marie-Claire, 2008. "Does monitoring decrease work effort?: The complementarity between agency and crowding-out theories," Games and Economic Behavior, Elsevier, vol. 63(1), pages 56-76, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Goerg, Sebastian J. & Himmler, Oliver & König, Tobias, 2024. "Norm violations and behavioral spillovers—Evidence from the lab and the field," European Economic Review, Elsevier, vol. 166(C).
    2. Fabio Galeotti & Valeria Maggian & Marie Claire Villeval, 2021. "Fraud Deterrence Institutions Reduce Intrinsic Honesty," The Economic Journal, Royal Economic Society, vol. 131(638), pages 2508-2528.
    3. Burdin, Gabriel & Dughera, Stefano & Landini, Fabio & Belloc, Filippo, 2023. "Contested Transparency: Digital Monitoring Technologies and Worker Voice," GLO Discussion Paper Series 1340, Global Labor Organization (GLO).
    4. Manthei, Kathrin & Sliwka, Dirk & Vogelsang, Timo, 2019. "Talking about Performance or Paying for it? Evidence from a Field Experiment," IZA Discussion Papers 12446, Institute of Labor Economics (IZA).
    5. Holger Herz & Christian Zihlmann, 2024. "Adverse effects of control? Evidence from a field experiment," Experimental Economics, Springer;Economic Science Association, vol. 27(2), pages 469-488, April.
    6. Francesca Gioia, 2019. "Incentive schemes and peer effects on risk behaviour: an experiment," Theory and Decision, Springer, vol. 87(4), pages 473-495, November.
    7. Gneezy, Uri & Nelidov, Vadim & Offerman, Theo & van de Ven, Jeroen, 2023. "When opportunities backfire: Alternatives reduce perseverance and success in task completion," Journal of Economic Behavior & Organization, Elsevier, vol. 208(C), pages 304-324.
    8. Holger Herz & Christian Zihlmann, 2021. "Adverse Effects of Contol: Evidence from a Field Experiment," CESifo Working Paper Series 8890, CESifo.
    9. Kathrin Manthei & Dirk Sliwka & Timo Vogelsang, 2023. "Talking About Performance or Paying for It? A Field Experiment on Performance Reviews and Incentives," Management Science, INFORMS, vol. 69(4), pages 2198-2216, April.
    10. Silvia Angerer & Daniela Glätzle‐Rützler & Christian Waibel, 2021. "Monitoring institutions in healthcare markets: Experimental evidence," Health Economics, John Wiley & Sons, Ltd., vol. 30(5), pages 951-971, May.
    11. Eszter Czibor & Danny Hsu & David Jimenez-Gomez & Susanne Neckermann & Burcu Subasi, 2022. "Loss-Framed Incentives and Employee (Mis-)Behavior," Management Science, INFORMS, vol. 68(10), pages 7518-7537, October.
    12. Florian Engl & Arno Riedl & Roberto Weber, 2021. "Spillover Effects of Institutions on Cooperative Behavior, Preferences, and Beliefs," American Economic Journal: Microeconomics, American Economic Association, vol. 13(4), pages 261-299, November.
    13. Gioia Francesca, 2024. "Incentive-Induced Social Tie and Subsequent Altruism and Cooperation," The B.E. Journal of Economic Analysis & Policy, De Gruyter, vol. 24(3), pages 751-797.
    14. Michalis Drouvelis & Johannes Jarke-Neuert & Johannes Lohse, 2021. "Should transparency be (in-)transparent? On monitoring aversion and cooperation in teams," Papers 2112.12621, arXiv.org.
    15. Alessandro De Chiara & Florian Engl & Holger Herz & Ester Manna, 2022. "Control Aversion in Hierarchies," CESifo Working Paper Series 9779, CESifo.
    16. Ishizaka, Alessio & Siraj, Sajid, 2018. "Are multi-criteria decision-making tools useful? An experimental comparative study of three methods," European Journal of Operational Research, Elsevier, vol. 264(2), pages 462-471.
    17. Brandts, Jordi & Corgnet, Brice & Hernán-González, Roberto & Ortiz, José Mª & Solà, Carles, 2021. "Watching or not watching? Access to information and the incentive effects of firing threats," Journal of Economic Behavior & Organization, Elsevier, vol. 189(C), pages 672-685.
    18. Kayas, Oliver G., 2023. "Workplace surveillance: A systematic review, integrative framework, and research agenda," Journal of Business Research, Elsevier, vol. 168(C).
    19. Vranka, Marek & Frollová, Nikola & Pour, Marek & Novakova, Julie & Houdek, Petr, 2019. "Cheating customers in grocery stores: A field study on dishonesty," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 83(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Michèle Belot & Marina Schröder, 2013. "Does Monitoring Work? A Field Experiment with Multiple Forms of Counterproductive Behaviour," FEMM Working Papers 130006, Otto-von-Guericke University Magdeburg, Faculty of Economics and Management.
    2. Kajackaite, Agne & Werner, Peter, 2015. "The incentive effects of performance requirements – A real effort experiment," Journal of Economic Psychology, Elsevier, vol. 49(C), pages 84-94.
    3. Samuel Bowles & Sandra Polania-Reyes, 2011. "Economic incentives and social preferences: substitutes or complements?," Department of Economics University of Siena 617, Department of Economics, University of Siena.
    4. von Siemens, Ferdinand A., 2013. "Intention-based reciprocity and the hidden costs of control," Journal of Economic Behavior & Organization, Elsevier, vol. 92(C), pages 55-65.
    5. Jared Rubin & Anya Samek & Roman Sheremeta, 2016. "Incentivizing Quantity and Quality of Output: An Experimental Investigation of The Quantity-Quality Trade-Off," Artefactual Field Experiments 00438, The Field Experiments Website.
    6. Thomas A. Rietz & Eric Schniter & Roman M. Sheremeta & Timothy W. Shields, 2018. "Trust, Reciprocity, And Rules," Economic Inquiry, Western Economic Association International, vol. 56(3), pages 1526-1542, July.
    7. Anthony Ziegelmeyer & Katrin Schmelz & Matteo Ploner, 2012. "Hidden costs of control: four repetitions and an extension," Experimental Economics, Springer;Economic Science Association, vol. 15(2), pages 323-340, June.
    8. Silvia Dominguez Martinez & Randolph Sloof & Ferdinand von Siemens, 2010. "Monitoring your Friends, not your Foes: Strategic Ignorance and the Delegation of Real Authority," Tinbergen Institute Discussion Papers 10-101/1, Tinbergen Institute.
    9. Cunyat, Antoni & Sloof, Randolph, 2011. "Employee types and endogenous organizational design: An experiment," Journal of Economic Behavior & Organization, Elsevier, vol. 80(3), pages 553-573.
    10. Charlotte Klempt & Kerstin Pull, 2018. "The hidden costs of control revisited: Should a sanctioning policy be announced in advance?," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 39(2), pages 158-170, March.
    11. Adrian Chadi & Mario Mechtel & Vanessa Mertins, 2022. "Smartphone bans and workplace performance," Experimental Economics, Springer;Economic Science Association, vol. 25(1), pages 287-317, February.
    12. Holger Herz & Christian Zihlmann, 2024. "Adverse effects of control? Evidence from a field experiment," Experimental Economics, Springer;Economic Science Association, vol. 27(2), pages 469-488, April.
    13. Riener, Gerhard & Wiederhold, Simon, 2016. "Team building and hidden costs of control," Journal of Economic Behavior & Organization, Elsevier, vol. 123(C), pages 1-18.
    14. Giuseppe Lanza & Dario Maimone Ansaldo Patti & Pietro Navarra, 2020. "Can Citizens Affect the Performance of Their Elected Representatives? A Principal–Agent Model of Strategic Interaction in Democratic Systems," Mathematics, MDPI, vol. 8(7), pages 1-14, July.
    15. Calabuig, Vicente & Fatas, Enrique & Olcina, Gonzalo & Rodriguez-Lara, Ismael, 2016. "Carry a big stick, or no stick at all," Journal of Economic Psychology, Elsevier, vol. 57(C), pages 153-171.
    16. Brice Corgnet & Roberto Hernán-González, 2011. "Don't Ask Me If You Will Not Listen: The Dilemma of Participative Decision Making," Working Papers 11-04, Chapman University, Economic Science Institute.
    17. Masella, Paolo & Meier, Stephan & Zahn, Philipp, 2014. "Incentives and group identity," Games and Economic Behavior, Elsevier, vol. 86(C), pages 12-25.
    18. Dirk Sliwka, 2007. "Trust as a Signal of a Social Norm and the Hidden Costs of Incentive Schemes," American Economic Review, American Economic Association, vol. 97(3), pages 999-1012, June.
    19. Rebitzer, James B. & Taylor, Lowell J., 2011. "Extrinsic Rewards and Intrinsic Motives: Standard and Behavioral Approaches to Agency and Labor Markets," Handbook of Labor Economics, in: O. Ashenfelter & D. Card (ed.), Handbook of Labor Economics, edition 1, volume 4, chapter 8, pages 701-772, Elsevier.
    20. Agnès Festré & Pierre Garrouste, 2015. "Theory And Evidence In Psychology And Economics About Motivation Crowding Out: A Possible Convergence?," Journal of Economic Surveys, Wiley Blackwell, vol. 29(2), pages 339-356, April.

    More about this item

    Keywords

    counterproductive behaviour; monitoring; experiment;
    All these keywords.

    JEL classification:

    • C93 - Mathematical and Quantitative Methods - - Design of Experiments - - - Field Experiments
    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • J30 - Labor and Demographic Economics - - Wages, Compensation, and Labor Costs - - - General
    • M42 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Accounting - - - Auditing
    • M52 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Compensation and Compensation Methods and Their Effects

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:edn:esedps:238. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Research Office (email available below). General contact details of provider: https://edirc.repec.org/data/deediuk.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.