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Conspicuous monitoring and remote work

Author

Listed:
  • Jensen, Nathan
  • Lyons, Elizabeth
  • Chebelyon, Eddy
  • Bras, Ronan Le
  • Gomes, Carla

Abstract

Credible monitoring of remote workers presents unique challenges that may reduce the benefits of formal organization for their management. We consider whether increasing the salience of monitor productivity without changing incentive contracts or monitoring technology leads to changes in remote worker performance. Results from a field experiment run among multi-dimensional task workers in Kenya demonstrate that increasing the visibility of monitor activity improves performance on task dimensions not being directly paid for. Our evidence is consistent with the importance of conspicuous monitoring when managers and workers are not co-located.

Suggested Citation

  • Jensen, Nathan & Lyons, Elizabeth & Chebelyon, Eddy & Bras, Ronan Le & Gomes, Carla, 2020. "Conspicuous monitoring and remote work," Journal of Economic Behavior & Organization, Elsevier, vol. 176(C), pages 489-511.
  • Handle: RePEc:eee:jeborg:v:176:y:2020:i:c:p:489-511
    DOI: 10.1016/j.jebo.2020.05.010
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    More about this item

    Keywords

    Moral hazard; Monitoring; Remote work; Field experiment;
    All these keywords.

    JEL classification:

    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • O13 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Agriculture; Natural Resources; Environment; Other Primary Products

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