Working Hours and Productivity
This paper studies the link between working hours and productivity using daily information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to estimate the effect of working hours on productivity. We find that as the number of hours worked increases, the average handling time for a call increases, meaning that agents become less productive. This result suggests that fatigue can play an important role, even in jobs with mostly part-time workers.
|Date of creation:||Apr 2017|
|Publication status:||forthcoming in: Labour Economics, 2017|
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- Devicienti, Francesco & Grinza, Elena & Vannoni, Davide, 2015.
"The Impact of Part-Time Work on Firm Total Factor Productivity: Evidence from Italy,"
IZA Discussion Papers
9463, Institute for the Study of Labor (IZA).
- Francesco Devicienti & Elena Grinza & Davide Vannoni, 2015. "The Impact of Part-Time Work on Firm Total Factor Productivity: Evidence from Italy," Working papers 032, Department of Economics and Statistics (Dipartimento di Scienze Economico-Sociali e Matematico-Statistiche), University of Torino.
- Francesco Devicienti & Elena Grinza & Davide Vannoni, 2015. "The Impact of Part-Time Work on Firm Total Factor Productivity: Evidence from Italy," Carlo Alberto Notebooks 433, Collegio Carlo Alberto.
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- Künn-Nelen, Annemarie & de Grip, Andries & Fouarge, Didier, 2011. "Is Part-Time Employment Beneficial for Firm Productivity?," IZA Discussion Papers 5423, Institute for the Study of Labor (IZA).
- Nelen, A.C. & de Grip, A. & Fouarge, D., 2011. "Is part-time employment beneficial for firm productivity?," Research Memorandum 007, Maastricht University, Maastricht Research School of Economics of Technology and Organization (METEOR).
- Nelen Annemarie & Grip Andries de & Fouarge Didier, 2011. "Is Part-Time Employment Beneficial for Firm Productivity?," ROA Research Memorandum 002, Maastricht University, Research Centre for Education and the Labour Market (ROA).
- Boeri, Tito & Burda, Michael & Kramarz, Francis (ed.), 2008. "Working Hours and Job Sharing in the EU and USA: Are Europeans Lazy? Or Americans Crazy?," OUP Catalogue, Oxford University Press, number 9780199231027, April.
- Crocker, Thomas D & Horst, Robert L, Jr, 1981. "Hours of Work, Labor Productivity, and Environmental Conditions: A Case Study," The Review of Economics and Statistics, MIT Press, vol. 63(3), pages 361-368, August.
- Bruno Crépon & Marie Leclair & Sébastien Roux, 2004. "RTT, productivité et emploi : nouvelles estimations sur données d'entreprises," Économie et Statistique, Programme National Persée, vol. 376(1), pages 55-89.
- Thorsten Schank, 2005. "Are overtime plants more efficient than standard-time plants? A stochastic production frontier analysis using the IAB Establishment Panel," Empirical Economics, Springer, vol. 30(3), pages 693-710, October.
- Breuer, Kathrin & Nieken, Petra & Sliwka, Dirk, 2010. "Social Ties and Subjective Performance Evaluations: An Empirical Investigation," IZA Discussion Papers 4913, Institute for the Study of Labor (IZA).
- Hart, Robert A. & McGregor, Peter G., 1988. "The returns to labour services in West German manufacturing industry," European Economic Review, Elsevier, vol. 32(4), pages 947-963, April.
- Nyland,Chris, 1989. "Reduced Worktime and the Management of Production," Cambridge Books, Cambridge University Press, number 9780521345477, Diciembre. Full references (including those not matched with items on IDEAS)
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