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Working Hours and Productivity

Listed author(s):
  • Collewet, Marion

    ()

    (CORE, Université catholique de Louvain)

  • Sauermann, Jan

    ()

    (SOFI, Stockholm University)

This paper studies the link between working hours and productivity using daily information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to estimate the effect of working hours on productivity. We find that as the number of hours worked increases, the average handling time for a call increases, meaning that agents become less productive. This result suggests that fatigue can play an important role, even in jobs with mostly part-time workers.

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File URL: http://ftp.iza.org/dp10722.pdf
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Paper provided by Institute for the Study of Labor (IZA) in its series IZA Discussion Papers with number 10722.

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Length: 38 pages
Date of creation: Apr 2017
Publication status: published in: Labour Economics, 2017, 47, 96-106
Handle: RePEc:iza:izadps:dp10722
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  8. Anxo, Dominique & Bigsten, Arne, 1989. " Working Hours and Productivity in Swedish Manufacturing," Scandinavian Journal of Economics, Wiley Blackwell, vol. 91(3), pages 613-619.
  9. repec:ecj:econjl:v:122:y:2012:i::p:376-399 is not listed on IDEAS
  10. John Pencavel, 2016. "Recovery from Work and the Productivity of Working Hours," Economica, London School of Economics and Political Science, vol. 83(332), pages 545-563, October.
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  17. Tanguy Brachet & Guy David & Andrea M. Drechsler, 2012. "The Effect of Shift Structure on Performance," American Economic Journal: Applied Economics, American Economic Association, vol. 4(2), pages 219-246, April.
  18. Ilmakunnas, Pekka, 1994. "Returns to Workers and Hours in Finnish Manufacturing," Empirical Economics, Springer, vol. 19(4), pages 533-553.
  19. Thorsten Schank, 2005. "Are overtime plants more efficient than standard-time plants? A stochastic production frontier analysis using the IAB Establishment Panel," Empirical Economics, Springer, vol. 30(3), pages 693-710, October.
  20. Breuer, Kathrin & Nieken, Petra & Sliwka, Dirk, 2010. "Social Ties and Subjective Performance Evaluations: An Empirical Investigation," IZA Discussion Papers 4913, Institute for the Study of Labor (IZA).
  21. John Pencavel, 2015. "The Productivity of Working Hours," Economic Journal, Royal Economic Society, vol. 125(589), pages 2052-2076, December.
  22. Hart, Robert A. & McGregor, Peter G., 1988. "The returns to labour services in West German manufacturing industry," European Economic Review, Elsevier, vol. 32(4), pages 947-963, April.
  23. Lee, Jungmin & Lee, Yong-Kwan, 2016. "Can working hour reduction save workers?," Labour Economics, Elsevier, vol. 40(C), pages 25-36.
  24. Ronald DeBeaumont & Larry D. Singell Jr., 1999. "The Return to Hours and Workers in U.S. Manufacturing: Evidence on Aggregation Bias," Southern Economic Journal, Southern Economic Association, vol. 66(2), pages 336-352, October.
  25. Yoram Barzel, 1973. "The Determination of Daily Hours and Wages," The Quarterly Journal of Economics, Oxford University Press, vol. 87(2), pages 220-238.
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  27. Leslie, Derek G & Wise, John, 1980. "The Productivity of Hours in U.K. Manufacturing and Production Industries," Economic Journal, Royal Economic Society, vol. 90(357), pages 74-84, March.
  28. Nyland,Chris, 1989. "Reduced Worktime and the Management of Production," Cambridge Books, Cambridge University Press, number 9780521345477, December.
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