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Working Hours and Productivity

Author

Listed:
  • Collewet, Marion

    () (CORE, Université catholique de Louvain)

  • Sauermann, Jan

    () (SOFI, Stockholm University)

Abstract

This paper studies the link between working hours and productivity using daily information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to estimate the effect of working hours on productivity. We find that as the number of hours worked increases, the average handling time for a call increases, meaning that agents become less productive. This result suggests that fatigue can play an important role, even in jobs with mostly part-time workers.

Suggested Citation

  • Collewet, Marion & Sauermann, Jan, 2017. "Working Hours and Productivity," IZA Discussion Papers 10722, Institute for the Study of Labor (IZA).
  • Handle: RePEc:iza:izadps:dp10722
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    References listed on IDEAS

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    Cited by:

    1. Françoise Delmez & Vincent Vandenberghe, 2017. "Working long hours: less productive but less costly? Firm-level evidence from Belgium," Discussion Papers (IRES - Institut de Recherches Economiques et Sociales) 2017022, Université catholique de Louvain, Institut de Recherches Economiques et Sociales (IRES).
    2. Adrian Chadi, 2017. "There Is No Place like Work: Evidence on Health and Labor Market Behavior from Changing Weather Conditions," IAAEU Discussion Papers 201709, Institute of Labour Law and Industrial Relations in the European Union (IAAEU).

    More about this item

    Keywords

    working hours; productivity; output; labour demand;

    JEL classification:

    • J23 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Labor Demand
    • J22 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Time Allocation and Labor Supply
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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