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Working hours and productivity

Author

Listed:
  • Collewet, Marion

    (Research Centre for Educ and Labour Mark)

  • Sauermann, Jan

    (sofi, stockholm university
    international center for the study of labor (iza))

Abstract

This paper studies the link between working hours and productivity using daily information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to estimate the effect of working hours on productivity. We find that as the number of hours worked increases, the average handling time for a call increases, meaning that agents become less productive. This result suggests that fatigue can play an important role, even in jobs with mostly part-time workers.

Suggested Citation

  • Collewet, Marion & Sauermann, Jan, 2017. "Working hours and productivity," Research Memorandum 009, Maastricht University, Graduate School of Business and Economics (GSBE).
  • Handle: RePEc:unm:umagsb:2017009
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    File URL: https://cris.maastrichtuniversity.nl/portal/files/11923637/content
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    References listed on IDEAS

    as
    1. Andries De Grip & Jan Sauermann, 2012. "The Effects of Training on Own and Co‐worker Productivity: Evidence from a Field Experiment," Economic Journal, Royal Economic Society, vol. 122(560), pages 376-399, May.
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    3. Devicienti, Francesco & Grinza, Elena & Vannoni, Davide, 2015. "The Impact of Part-Time Work on Firm Total Factor Productivity: Evidence from Italy," IZA Discussion Papers 9463, Institute for the Study of Labor (IZA).
    4. Xiangmin Liu & Rosemary Batt, 2007. "The Economic Pay-Offs to Informal Training: Evidence from Routine Service Work," ILR Review, Cornell University, ILR School, vol. 61(1), pages 75-89, October.
    5. Annemarie Künn-Nelen & Andries de Grip & Didier Fouarge, 2013. "Is Part-Time Employment Beneficial for Firm Productivity?," ILR Review, Cornell University, ILR School, vol. 66(5), pages 1172-1191, October.
    6. Boeri, Tito & Burda, Michael & Kramarz, Francis (ed.), 2008. "Working Hours and Job Sharing in the EU and USA: Are Europeans Lazy? Or Americans Crazy?," OUP Catalogue, Oxford University Press, number 9780199231027.
    7. Crocker, Thomas D & Horst, Robert L, Jr, 1981. "Hours of Work, Labor Productivity, and Environmental Conditions: A Case Study," The Review of Economics and Statistics, MIT Press, vol. 63(3), pages 361-368, August.
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    9. Thorsten Schank, 2005. "Are overtime plants more efficient than standard-time plants? A stochastic production frontier analysis using the IAB Establishment Panel," Empirical Economics, Springer, vol. 30(3), pages 693-710, October.
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    11. Hart, Robert A. & McGregor, Peter G., 1988. "The returns to labour services in West German manufacturing industry," European Economic Review, Elsevier, vol. 32(4), pages 947-963, April.
    12. Nyland,Chris, 1989. "Reduced Worktime and the Management of Production," Cambridge Books, Cambridge University Press, number 9780521345477.
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    Blog mentions

    As found by EconAcademics.org, the blog aggregator for Economics research:
    1. Bank holidays & productivity
      by chris in Stumbling and Mumbling on 2017-04-23 17:07:12

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    Cited by:

    1. Françoise Delmez & Vincent Vandenberghe, 2017. "Working long hours: less productive but less costly? Firm-level evidence from Belgium," Discussion Papers (IRES - Institut de Recherches Economiques et Sociales) 2017022, Université catholique de Louvain, Institut de Recherches Economiques et Sociales (IRES).
    2. Adrian Chadi, 2017. "There Is No Place like Work: Evidence on Health and Labor Market Behavior from Changing Weather Conditions," IAAEU Discussion Papers 201709, Institute of Labour Law and Industrial Relations in the European Union (IAAEU).
    3. MORIKAWA Masayuki, 2018. "Uncertainty over Working Schedules and Compensating Wage Differentials: From the viewpoint of labor management," Discussion papers 18015, Research Institute of Economy, Trade and Industry (RIETI).

    More about this item

    Keywords

    working hours; productivity; output; labour demand;

    JEL classification:

    • J23 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Labor Demand
    • J22 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Time Allocation and Labor Supply
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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