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Working hours and productivity

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  • Collewet, Marion

    (Research Centre for Educ and Labour Mark)

  • Sauermann, Jan

Abstract

This paper studies the link between working hours and productivity using daily information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to estimate the effect of working hours on productivity. We find that as the number of hours worked increases, the average handling time for a call increases, meaning that agents become less productive. This result suggests that fatigue can play an important role, even in jobs with mostly part-time workers.

Suggested Citation

  • Collewet, Marion & Sauermann, Jan, 2017. "Working hours and productivity," Research Memorandum 009, Maastricht University, Graduate School of Business and Economics (GSBE).
  • Handle: RePEc:unm:umagsb:2017009
    DOI: 10.26481/umagsb.2017009
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    References listed on IDEAS

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    1. Andries De Grip & Jan Sauermann, 2012. "The Effects of Training on Own and Co‐worker Productivity: Evidence from a Field Experiment," Economic Journal, Royal Economic Society, vol. 122(560), pages 376-399, May.
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    6. Boeri, Tito & Burda, Michael & Kramarz, Francis (ed.), 2008. "Working Hours and Job Sharing in the EU and USA: Are Europeans Lazy? Or Americans Crazy?," OUP Catalogue, Oxford University Press, number 9780199231027.
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    Blog mentions

    As found by EconAcademics.org, the blog aggregator for Economics research:
    1. Bank holidays & productivity
      by chris in Stumbling and Mumbling on 2017-04-23 17:07:12

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    Cited by:

    1. Bastian Kordyaka & Mario Lackner & Hendrik Sonnabend, 2019. "Can too many cooks spoil the broth? Coordination costs, fatigue, and performance in high-intensity tasks," Economics working papers 2019-19, Department of Economics, Johannes Kepler University Linz, Austria.
    2. Françoise Delmez & Vincent Vandenberghe, 2017. "Working long hours: less productive but less costly? Firm-level evidence from Belgium," LIDAM Discussion Papers IRES 2017022, Université catholique de Louvain, Institut de Recherches Economiques et Sociales (IRES).
    3. Adrian Chadi, 2017. "There Is No Place like Work: Evidence on Health and Labor Market Behavior from Changing Weather Conditions," IAAEU Discussion Papers 201709, Institute of Labour Law and Industrial Relations in the European Union (IAAEU).
    4. Dora Gicheva, 2020. "Occupational Social Value and Returns to Long Hours," Economica, London School of Economics and Political Science, vol. 87(347), pages 682-712, July.
    5. Rebecca Allen & Asma Benhenda & John Jerrim & Sam Sims, 2020. "New evidence on teachers' working hours in England. An empirical analysis of four datasets," CEPEO Working Paper Series 20-02, Centre for Education Policy and Equalising Opportunities, UCL Institute of Education, revised Jan 2020.
    6. Elacqua, Gregory & Marotta, Luana, 2020. "Is working one job better than many? Assessing the impact of multiple school jobs on teacher performance in Rio de Janeiro," Economics of Education Review, Elsevier, vol. 78(C).
    7. Hart, Robert A., 2019. "Labor Productivity during the Great Depression in UK Manufacturing," IZA Discussion Papers 12379, Institute of Labor Economics (IZA).
    8. MORIKAWA Masayuki, 2018. "Uncertainty over Working Schedules and Compensating Wage Differentials: From the viewpoint of labor management," Discussion papers 18015, Research Institute of Economy, Trade and Industry (RIETI).

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    More about this item

    JEL classification:

    • J23 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Labor Demand
    • J22 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Time Allocation and Labor Supply
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

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