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Waiting To Give: Stated and Revealed Preferences

Author

Listed:
  • Ashley C. Craig

    (Department of Economics, Harvard University, Cambridge, Massachusetts 02138)

  • Ellen Garbarino

    (Discipline of Marketing, University of Sydney, New South Wales 2006, Australia)

  • Stephanie A. Heger

    (School of Economics, University of Sydney, New South Wales 2006, Australia)

  • Robert Slonim

    (School of Economics, University of Sydney, New South Wales 2006, Australia)

Abstract

We estimate and compare the effect of increased time costs on consumer satisfaction and behavior. We are able to move beyond the existing literature, which focuses on satisfaction and intention, and estimate the effect of waiting time on return behavior. Further, we do so in a prosocial context and our measure of cost is the length of time a blood donor spends waiting. We find that relying on satisfaction data masks important time cost sensitivities; namely, it is not how the donor feels about the wait time that matters for return behavior, but rather the actual duration of the wait. Consistent with theory we develop, our results indicate that waiting has a significant longer-term social cost: we estimate that a 38% increase (equivalent to one standard deviation) in the average wait would result in a 10% decrease in donations per year.

Suggested Citation

  • Ashley C. Craig & Ellen Garbarino & Stephanie A. Heger & Robert Slonim, 2017. "Waiting To Give: Stated and Revealed Preferences," Management Science, INFORMS, vol. 63(11), pages 3672-3690, November.
    • Handle: RePEc:inm:ormnsc:v:63:y:2017:i:11:p:3672-3690
    DOI: 10.1287/mnsc.2016.2504
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    References listed on IDEAS

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    Citations

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    Cited by:

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    2. Christine L. Exley & Stephen J. Terry, 2019. "Wage Elasticities in Working and Volunteering: The Role of Reference Points in a Laboratory Study," Management Science, INFORMS, vol. 65(1), pages 413-425, January.
    3. Josefa D. Martín-Santana & Lucía Melián-Alzola, 2022. "The influence of service quality and anticipated emotions on donor loyalty: an empirical analysis in blood centres in Spain," Health Care Management Science, Springer, vol. 25(4), pages 623-648, December.
    4. Lucía Melián-Alzola & Josefa D. Martín-Santana, 2020. "Service quality in blood donation: satisfaction, trust and loyalty," Service Business, Springer;Pan-Pacific Business Association, vol. 14(1), pages 101-129, March.
    5. Rafaï, Ismaël & Blayac, Thierry & Dubois, Dimitri & Duchêne, Sébastien & Nguyen-Van, Phu & Ventelou, Bruno & Willinger, Marc, 2023. "Stated preferences outperform elicited preferences for predicting reported compliance with COVID-19 prophylactic measures," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 107(C).
    6. Nagurney, Anna & Dutta, Pritha, 2019. "Competition for blood donations," Omega, Elsevier, vol. 85(C), pages 103-114.
    7. Michael Haylock & Patrick Kampkötter & Mario Macis & Jürgen Sauter & Susanne Seitz & Robert Slonim & Daniel Wiesen & Alexander H. Schmidt, 2022. "Improving the Availability of Unrelated Stem Cell Donors: Evidence from a Major Donor Registry," NBER Working Papers 29857, National Bureau of Economic Research, Inc.
    8. Linda Dezso & Gergely Hajdu & Yossef Tobol, 2024. "Unexpected Waiting Corrupts," Department of Economics Working Papers wuwp358, Vienna University of Economics and Business, Department of Economics.
    9. Hajdu, Gergely & Dezső, Linda & Tobol, Yossef, 2024. "Unexpected Waiting Corrupts," Department of Economics Working Paper Series 358, WU Vienna University of Economics and Business.
    10. Robaina-Calderín, Lorena & Martín-Santana, Josefa D. & Melián-Alzola, Lucía, 2023. "Prosocial customer in the public sector: A PLS-SEM analysis applied to blood donation (active donors)," Socio-Economic Planning Sciences, Elsevier, vol. 86(C).
    11. Anna Nagurney & Pritha Dutta, 2021. "A Multiclass, Multiproduct Covid-19 Convalescent Plasma Donor Equilibrium Model," SN Operations Research Forum, Springer, vol. 2(3), pages 1-30, September.

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